Additional resources for AI products and solutions
reference australia Updated Sep 10, 2026 3 min read ai-additional-resources.md
If you’re looking for AI best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites.
Keywords Additional resourcesAI featuresAI productsresource typesolutionsNow AssistGenAIGenerative AI
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--- title: Additional resources for AI products and solutions description: If you’re looking for AI best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/ai-additional-resources.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 3 keywords: [Additional resources, AI features, AI products, resource type, solutions, Now Assist, GenAI, Generative AI] breadcrumb: [Enable AI Experiences] --- # Additional resources for AI products and solutions If you’re looking for AI best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites. <table id="table_v41_hxt_bzb" class="custom-rows"><thead><tr><th class="filter"> AI features or products </th><th class="filter"> Resource type </th><th> Resources </th></tr></thead><tbody><tr><td> AI Agents </td><td> Release Notes </td><td> [Now Assist AI Agents Release Notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-ai-agents-rn.md). </td></tr><tr><td> AI Agents </td><td> Getting started </td><td> [Getting started with AI Agents](https://learning.servicenow.com/nowcreate/en/pages/assets?id=nc_asset&asset_id=30edebf093dc2e903cc0322d6cba1099&nc_source=copy_asset_link). [Identifying agentic workflows](https://learning.servicenow.com/nowcreate/en/pages/assets?id=nc_asset&asset_id=a960773093106e903cc0322d6cba10fe&nc_source=copy_asset_link). </td></tr><tr><td> AI Agents </td><td> Best practices </td><td> [Build custom skills](https://learning.servicenow.com/nowcreate/en/pages/assets?asset_id=56ff1064478d2a1019dfe23c326d431e&id=nc_asset&nc_source=copy_asset_link) [Assess the AI agents' and agentic workflows' performance](https://learning.servicenow.com/nowcreate/en/pages/assets?asset_id=df8ee06c47016a1019dfe23c326d4399&id=nc_asset&nc_source=copy_asset_link) </td></tr><tr><td> AI Agents </td><td> Glossary </td><td> [AI glossary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-glossary.md) </td></tr><tr><td> AI Agents </td><td> Training </td><td> [AI Agents Essentials \(2025 Q1 Store Release\)](https://learning.servicenow.com/lxp/en/now-platform/ai-agents-essentials-2025-q1-store-release?id=learning_course_prev&course_id=f7f4dd4393dceed0fb94b4886cba10d5) [AI Agent Readiness](https://learning.servicenow.com/lxp/en/now-intelligence/ai-agent-readiness-defining-requirements-for?id=learning_course_prev&course_id=1a7cb296931862d056aeb94c5cba10a2) [AI Essentials](https://learning.servicenow.com/lxp/en/now-intelligence/ai-essentials?id=learning_path_prev&path_id=6fe5618f979c6ed03845f3f0f053afbd) [Initiating AI Agents](https://learning.servicenow.com/nowcreate/en/pages/assets?id=nc_asset&asset_id=28ff67bc93dc2e903cc0322d6cba10e7&nc_source=copy_asset_link) [Introduction to Agentic AI](https://learning.servicenow.com/lxp/en/introduction-to-agentic-ai?id=learning_content_prev&course_id=cf1bc71887b75a98cc49bbb5cebb3516) [Now Assist AI Agents learning path](https://learning.servicenow.com/lxp/en/now-platform/now-assist-ai-agents?id=learning_path_prev&path_id=072bbda947606694db63fb25126d4332) </td></tr><tr><td> AI Control Tower </td><td> Release notes </td><td> [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/ai-control-tower-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/ai-control-tower-rn.md) </td></tr><tr><td> AI Control Tower </td><td> Getting started </td><td> [Overview of Advanced AI and Data Products](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584490) </td></tr><tr><td> Document Intelligence </td><td> Release notes </td><td> [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/document-intelligence-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/document-intelligence-rn.md) </td></tr><tr><td> Document Intelligence </td><td> Getting started </td><td> [Getting started with Document Intelligence](https://www.youtube.com/watch?v=sr6rUoVC480&t=1s) [Document Intelligence quick start guide \(ServiceNow Community\)](https://www.servicenow.com/community/ai-intelligence-articles/document-intelligence-quick-start-guide/ta-p/2307391) </td></tr><tr><td> Document Intelligence </td><td> Tips and examples </td><td> [Document Intelligence examples](https://www.youtube.com/watch?v=WgaNUpCxsuI) </td></tr><tr><td> Document Intelligence </td><td> Troubleshooting </td><td> [Troubleshooting and best practices for Document Intelligence](https://www.youtube.com/watch?v=-zoTQA6uv1k&t=1s) </td></tr><tr><td> Document Intelligence </td><td> FAQs </td><td> [Document Intelligence FAQs](https://www.servicenow.com/community/ai-intelligence-articles/document-intelligence-faq/ta-p/2522583) </td></tr><tr><td> Document Intelligence </td><td> Training </td><td> [Document Intelligence Overview](https://learning.servicenow.com/lxp/en/automation-engine/document-intelligence-overview?id=learning_course_prev&course_id=d4e359bc47da7554123f3975d36d43e8) [Document Intelligence Fundamentals](https://learning.servicenow.com/lxp/en/automation-engine/document-intelligence-fundamentals?id=learning_course_prev&course_id=e2923cb893123954fb94b4886cba1046) </td></tr><tr><td> Natural Language Understanding and Natural Language Query </td><td> Getting started </td><td> [Getting started with NLU](https://www.youtube.com/watch?app=desktop&v=tUVbVhA-hwA) [NLU quick start guide \(ServiceNow Community\)](https://www.servicenow.com/community/virtual-agent-nlu-articles/virtual-agent-and-nlu-quick-start-guide/ta-p/2308061) </td></tr><tr><td> Natural Language Understanding and Natural Language Query </td><td> Best practices </td><td> [Best practices for NLU](https://www.youtube.com/watch?v=-FocR67SfSM) </td></tr><tr><td> Natural Language Understanding and Natural Language Query </td><td> Tips and examples </td><td> [NLU examples](https://www.youtube.com/watch?v=P8wUf9jODnQ) </td></tr><tr><td> Natural Language Understanding and Natural Language Query </td><td> Troubleshooting </td><td> [Troubleshooting for NLU](https://www.servicenow.com/community/virtual-agent-nlu-articles/platform-natural-language-understanding-nlu-knowledge-amp/ta-p/2428455) </td></tr><tr><td> Natural Language Understanding and Natural Language Query </td><td> FAQs </td><td> [NLU FAQs](https://www.servicenow.com/community/virtual-agent-nlu-articles/nlu-faq-best-practices-and-general-troubleshooting/ta-p/2305991) </td></tr><tr><td> Natural Language Understanding and Natural Language Query </td><td> Training </td><td> [Natural Language Understanding \(NLU\) Fundamentals](https://learning.servicenow.com/lxp/en/now-platform/natural-language-understanding-nlu-fundamentals?id=learning_course_prev&course_id=d3adae34979e5d50496bb5bfe153af6d) </td></tr><tr><td> Now Assist </td><td> Release notes </td><td> [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-rn.md) [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-for-creator-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-for-creator-rn.md) [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-document-intelligence-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-document-intelligence-rn.md) [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-for-ea-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-for-ea-rn.md) [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-for-itsm-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-for-itsm-rn.md) [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-for-spm-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-for-spm-rn.md) [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/generative-ai-controller-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/generative-ai-controller-rn.md) </td></tr><tr><td> Now Assist </td><td> Getting started </td><td> [Getting Started with Now Assist \(YouTube\)](https://www.youtube.com/watch?v=muqsPQdTgc0) [Getting started with Now Assist for Code \(YouTube\)](https://www.youtube.com/watch?v=Ln4dMDZOXtY) [Getting Started with Now Assist for Creator \(YouTube\)](https://www.youtube.com/watch?v=VCIItefCZWo) [Getting Started with Now Assist for CSM \(YouTube\)](https://www.youtube.com/watch?v=Vk9SRVntyUQ) [Getting Started with Now Assist for ITSM \(YouTube\)](https://www.youtube.com/watch?v=41dIgKWHS2w) [Getting Started with Now Assist for AI Search \(YouTube\)](https://www.youtube.com/watch?v=sgVngXSzF3E) [Now Assist quick start guide \(ServiceNow Community\)](https://www.servicenow.com/community/ai-intelligence-articles/now-assist-quick-start-guide/ta-p/2685044) [Now Assist for Code quick start guide \(ServiceNow Community\)](https://www.servicenow.com/community/now-assist-for-creator-articles/now-assist-for-code-quick-start-and-prompting-guide/ta-p/3300965) [Now Assist panel fundamentals \(YouTube\)](https://www.youtube.com/watch?v=B-riiOxnfb8) </td></tr><tr><td> Now Assist </td><td> Best practices </td><td> [Now Assist best practices \(ServiceNow Community\)](https://www.servicenow.com/community/knowledge-management-articles/best-practices-to-use-your-knowledge-articles-with-now-assist/ta-p/2824219) [Knowledge article best practices \(ServiceNow Community\)](https://www.servicenow.com/community/knowledge-management-articles/best-practices-to-use-your-knowledge-articles-with-now-assist/ta-p/2824219) </td></tr><tr><td> Now Assist </td><td> Tips and examples </td><td> [Now Assist conversational catalog request in practice \(ServiceNow Community\)](https://www.servicenow.com/community/now-assist-articles/now-assist-conversational-catalog-request-in-practice/ta-p/2772194) [Now Assist examples](https://www.servicenow.com/community/developer-advocate-blog/usage-tips-use-cases-example-prompts-for-now-assist-for-code/ba-p/2718017) </td></tr><tr><td> Now Assist </td><td> FAQs </td><td> [Generative AI Controller FAQ](https://www.servicenow.com/community/now-assist-articles/generative-ai-controller-faq/ta-p/2686478) [Now Assist FAQ](https://www.servicenow.com/community/ai-intelligence-articles/now-assist-faqs/ta-p/2685122) [Now Assist in AI Search FAQ](https://www.servicenow.com/community/now-assist-articles/now-assist-in-ai-search-faq/ta-p/2686538) </td></tr><tr><td> Now Assist </td><td> Training </td><td> [AI Builder Fundamentals](https://learning.servicenow.com/lxp/en/now-intelligence/ai-builder-fundamentals?id=learning_path_prev&path_id=3617a14397dc6ed03845f3f0f053afe5) [Introduction to Generative AI](https://learning.servicenow.com/lxp/en/now-platform/introduction-to-generative-ai?id=learning_course_prev&course_id=647909738794b110f40fc95d0ebb35c7) [Now Assist Essentials \(November 2024 Store Release\)](https://learning.servicenow.com/lxp/en/now-platform/now-assist-essentials?id=learning_course_prev&course_id=a07697f247df1290ca332a81736d43db) [Now Assist in Virtual Agent Implementation \(November 2023 Store Release\)](https://learning.servicenow.com/lxp/en/now-platform/now-assist-for-virtual-agent-implementation?id=learning_course_prev&course_id=17601dc387abbd105aa9ca2d0ebb35d6) [Now Assist in Virtual Agent Implementation \(August 2024 Store Release\)](https://learning.servicenow.com/lxp/en/now-platform/now-assist-for-virtual-agent-implementation?id=learning_course_prev&course_id=2d6f9385935d5e14fb94b4886cba1016) [Now Assist in Search Implementation \(Nov 2023 Store Release\)](https://learning.servicenow.com/lxp/en/now-platform/now-assist-for-search-implementation?id=learning_course_prev&course_id=7543f1d947fbb1d0123f3975d36d43c1) [Now Assist in Search Implementation \(Feb 2024 Store Release\)](https://learning.servicenow.com/lxp/en/now-platform/now-assist-for-search-implementation?id=learning_course_prev&course_id=cf07133b970ac2947f7070871153af0c) [Now Assist for Creator Implementer](https://learning.servicenow.com/lxp/en/app-engine/now-assist-for-creator-implementer?id=learning_path_prev&path_id=9e11e43f87a5bdd4f40fc95d0ebb35cb) [Now Assist for Field Service Management \(FSM\) Implementer](https://learning.servicenow.com/lxp/en/field-service-management/now-assist-for-field-service-managment-fsm?id=learning_path_prev&path_id=5e750a1293cbf9983cc0322d6cba108a) [Now Assist for Customer Service Management \(CSM\) Implementer](https://learning.servicenow.com/lxp/en/customer-service-management/now-assist-for-customer-service-management-csm?id=learning_path_prev&path_id=30bec1bf8765fdd4f40fc95d0ebb356f) [Now Assist for HR Service Delivery \(HRSD\) Implementer](https://learning.servicenow.com/lxp/en/hr-service-delivery/now-assist-for-hr-delivery-hrsd-implementer?id=learning_path_prev&path_id=38541a88973175946eedb30e6253afb4) [Now Assist for IT Service Management \(ITSM\) Implementer](https://learning.servicenow.com/lxp/en/it-service-management/now-assist-for-it-service-management-itsm-implementer?id=learning_path_prev&path_id=8615564c973175946eedb30e6253af11) </td></tr><tr><td> Predictive Intelligence </td><td> Release notes </td><td> [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/predictive-intelligence-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/predictive-intelligence-rn.md) </td></tr><tr><td> Predictive Intelligence </td><td> Getting started </td><td> [Getting started with Predictive Intelligence](https://www.youtube.com/watch?v=n04U2GSXLs0) [Predictive Intelligence quick start guide \(ServiceNow Community\)](https://www.servicenow.com/community/itsm-articles/itsm-pro-pi-self-implementation-quick-start-guide/ta-p/2304007) </td></tr><tr><td> Predictive Intelligence </td><td> Best practices </td><td> [Predictive Intelligence best practices](https://www.youtube.com/watch?v=P7Aw5E2Vj1I) </td></tr><tr><td> Predictive Intelligence </td><td> Tips and examples </td><td> [Predictive Intelligence examples](https://www.youtube.com/watch?v=wEssRRJ0SGM) </td></tr><tr><td> Predictive Intelligence </td><td> FAQs </td><td> [Predictive Intelligence FAQs](https://www.servicenow.com/community/platform-analytics-articles/predictive-intelligence-faq/ta-p/2303625) </td></tr><tr><td> Predictive Intelligence </td><td> Training </td><td> [Predictive Intelligence Fundamentals](https://learning.servicenow.com/lxp/en/now-platform/predictive-intelligence-fundamentals?id=learning_course_prev&course_id=75c32582db4fe0d030c91fdc13961990) </td></tr><tr><td> Task Intelligence </td><td> Getting started </td><td> [Getting started with Task Intelligence](https://www.youtube.com/watch?v=_2IG1CX2y6g) [Task Intelligence quick start guide \(ServiceNow Community\)](https://www.servicenow.com/community/ai-intelligence-articles/task-intelligence-for-itsm-quick-start-guide/ta-p/2639239) </td></tr><tr><td> Task Intelligence </td><td> Best practices </td><td> [Troubleshooting and best practices for Task Intelligence](https://www.servicenow.com/community/ai-intelligence-forum/task-intelligence-training-error/m-p/2810832) </td></tr><tr><td> Task Intelligence </td><td> FAQs </td><td> [Task Intelligence FAQs](https://www.servicenow.com/community/ai-intelligence-articles/task-intelligence-faq/ta-p/2623469) </td></tr><tr><td> Task Intelligence </td><td> Training </td><td> [Task Intelligence for ITSM - Quick Start Guide](https://www.servicenow.com/community/intelligence-ml-articles/task-intelligence-for-itsm-quick-start-guide/ta-p/2639239) [Task Intelligence for CSM - Quick Start Guide](https://www.servicenow.com/community/intelligence-ml-articles/task-intelligence-for-csm-quick-start-guide/ta-p/2606002) [AI Academy Get Started with Task Intelligence -use AI to categorize cases](https://www.youtube.com/watch?v=k1bE1HHATak) [AI Academy Task Intelligence for ITSM](https://www.youtube.com/watch?v=_2IG1CX2y6g) [AI Academy Task Intelligence - Customer Service Management](https://www.youtube.com/watch?v=1NfaKrfhEwI) </td></tr></tbody> </table>
| title | Additional resources for AI products and solutions |
| description | If you’re looking for AI best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/intelligent-experiences/ai-additional-resources.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| keywords | Additional resourcesAI featuresAI productsresource typesolutionsNow AssistGenAIGenerative AI |
| breadcrumb | Enable AI Experiences |