Conversational Intelligence

markdown/intelligent-experiences/conversational-intelligence · 5 files

Name	Size
Components installed with Conversation Insights components-installed-with-conversation-insights.md Installation of the Conversation Insights application also installs the Conversation Insights [sn_aci_insights] table.	3.4 KB
Conversation Insights reference conversation-insights-reference.md The following topics provide additional information about the features and properties installed with Conversation Insights.	1.3 KB
Conversation Insights conversation-insights.md The ServiceNow Conversation Insights application is designed to deliver Inferred customer satisfaction (CSAT) scores, with underlying factors that can help improve CSAT actionability.	4.1 KB
Exploring Conversation Insights exploring-conversation-insights.md Learn how Conversation Insights can help you to augment conversation insights with AI-based Inferred customer satisfaction (CSAT) scores and factors.	7.8 KB
Install Conversation Insights install-conversation-insights.md If you have the admin role, you can install the Conversation Insights application (sn_aci).If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:The application includes demo data and installs related ServiceNow Store applications and plugins, if they aren’t already installed.	3.4 KB