Conversation Insights reference

---
title: Conversation Insights reference
description: The following topics provide additional information about the features and properties installed with Conversation Insights.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/conversational-intelligence/conversation-insights-reference.html
release: australia
product: Conversational Intelligence
classification: conversational-intelligence
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Conversation Insights, Analyzing AI effectiveness, Enable AI Experiences]
---

# Conversation Insights reference

The following topics provide additional information about the features and properties installed with Conversation Insights.

-   **[Components installed with Conversation Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/conversational-intelligence/components-installed-with-conversation-insights.md)**  
Installation of the Conversation Insights application also installs the Conversation Insights \[sn\_aci\_insights\] table.

**Parent Topic:**[Analyzing AI effectiveness](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platai-analyzing-ai-effectiveness.md)