ServiceNow Otto in Standard Ticket Page
concept australia Updated Sep 10, 2026 1 min read now-assist-in-standard-ticket-page.md
The ServiceNow Otto in Standard Ticket Page skill allows you to display summaries generated by ServiceNow Otto, providing overviews of recent activities and ticket details.
When this skill is active, the standard ticket page on the Service Portal displays a Summarize button. If requesters want to see the ticket activity and a summary of information generated by ServiceNow Otto, they can select the Summarize button.
The Summarize button appears when at least one field is configured. If no field values are configured, the button does not appear, regardless of whether the ServiceNow Otto in Standard Ticket Page skill is active.
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--- title: ServiceNow Otto in Standard Ticket Page description: The ServiceNow Otto in Standard Ticket Page skill allows you to display summaries generated by ServiceNow Otto, providing overviews of recent activities and ticket details. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-skills/now-assist-in-standard-ticket-page.html release: australia product: Now Assist Skills classification: now-assist-skills topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Skills in the Platform workflow, Skills, Generative AI skills, Enable AI Experiences] --- # ServiceNow Otto in Standard Ticket Page The ServiceNow Otto in Standard Ticket Page skill allows you to display summaries generated by ServiceNow Otto, providing overviews of recent activities and ticket details. When this skill is active, the standard ticket page on the Service Portal displays a **Summarize** button. If requesters want to see the ticket activity and a summary of information generated by ServiceNow Otto, they can select the **Summarize** button. The **Summarize** button appears when at least one field is configured. If no field values are configured, the button does not appear, regardless of whether the ServiceNow Otto in Standard Ticket Page skill is active.
| title | ServiceNow Otto in Standard Ticket Page |
| description | The ServiceNow Otto in Standard Ticket Page skill allows you to display summaries generated by ServiceNow Otto, providing overviews of recent activities and ticket details. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-skills/now-assist-in-standard-ticket-page.html |
| release | australia |
| product | Now Assist Skills |
| classification | now-assist-skills |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Skills in the Platform workflowSkillsGenerative AI skillsEnable AI Experiences |