Now Assist Skills

With the catalog item form slot-fill skill, Now Assist can automatically complete catalog item forms based on what users search for.

This skill uses Generative AI application capabilities to provide answers to the questions on the Now Assist panel.

The article optimization skill in ServiceNow AI Platform provides recommendations for improving the quality and health of knowledge articles, providing actionable feedback to authors and managers. The recommendations for knowledge articles become available after you activate the Article Optimization skills in Now Assist Admin.

The extract information from documents skill allows you to use Now Assist predictions to extract information from document and image files.

Use the navigation skill in Now Assist to take you where you want to go on the ServiceNow AI Platform.

The ServiceNow Otto in Standard Ticket Page skill allows you to display summaries generated by ServiceNow Otto, providing overviews of recent activities and ticket details.

Most Now Assist generative AI products include skills in the Platform workflow, such as product navigation. Some Now Assist products include skills for the conversational user and platform experience, as well as knowledge article recommendations.

Knowledge generative AI skills on the ServiceNow AI Platform provides recommendations for editing a knowledge article. Once activated, this skill is available on the ServiceNow Otto context menu.

Starting with the Zurich Patch 4 release, some AI agents, generative AI skills, and agentic workflows are turned on by default in the ServiceNow AI Platform.

Accelerate document insights with instant summaries, interactive Q&A, and FAQs using Now Assist in Document Management.

ServiceNow AI Platform products contain generative AI skills that are tailored to meet the needs of users in different workflows.

The Potential Knowledge Gap helps in finding missing or incomplete knowledge coverage by analyzing service interactions. Gap recommendations is set to available after you activate the Knowledge Gaps skills in AI Admin Hub.

The requester approval checklist skill in the ServiceNow AI Platform generates a structured checklist by mapping real-time request data against your organization’s knowledge articles.