Knowledge content recommendation

---
title: Knowledge content recommendation
description: Knowledge generative AI skills on the ServiceNow AI Platform provides recommendations for editing a knowledge article. Once activated, this skill is available on the ServiceNow Otto context menu.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-skills/now-assist-platform-knowledge.html
release: australia
product: Now Assist Skills
classification: now-assist-skills
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Now Assist, Gen AI, Generative AI, Virtual Agent, AI Search, Configuring Now Assist, Now LLM, large language model, Knowledge content recommendation, Context menu]
breadcrumb: [Skills in the Platform workflow, Skills, Generative AI skills, Enable AI Experiences]
---

# Knowledge content recommendation

Knowledge generative AI skills on the ServiceNow AI Platform provides recommendations for editing a knowledge article. Once activated, this skill is available on the ServiceNow Otto context menu.

The ServiceNow Otto Knowledge content recommendation is a Platform skill that is enabled by the admin from the Knowledge feature card. The skill allows agents and authors to use the ServiceNow Otto context menu to elaborate and shorten content in a knowledge article.

For more information, see [Edit an article using the ServiceNow Otto context menu](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/Now-Assist-generate-article-using-context-menu.md).