Configure Task Intelligence

---
title: Configure Task Intelligence
description: Configure and install the Task Intelligence Admin Console and its related applications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/task-intelligence/configure-task-intelligence.html
release: australia
product: Task Intelligence
classification: task-intelligence
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Task Intelligence, Machine learning and natural language capabilities, Enable AI Experiences]
---

# Configure Task Intelligence

Configure and install the Task Intelligence Admin Console and its related applications.

## Configuration overview

The Task Intelligence Admin Console is installed along with Task Intelligence for CSM or Task Intelligence for ITSM. See [Install Task Intelligence Admin Console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/task-intelligence/install-task-intelligence.md) for more details.

-   **[Configure Task Intelligence for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/configure-task-intelligence-for-itsm.md)**

    Configure Task Intelligence for ITSM so that agents can use the application to fulfill their requirements efficiently.

-   **[Configure Task Intelligence for Customer Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configure-task-intelligence.md)**

    Install the Task Intelligence for Customer Service application and configure the different features: case categorization, language detection, sentiment analysis, and Document Intelligence for Customer Service.