Task Intelligence

Assessing a machine learning model's performance helps determine how to use and train the model to achieve your desired outcomes.

Evaluate the performance of your model by field.

Configure and install the Task Intelligence Admin Console and its related applications.

Create machine learning models to predict field values, analyze case sentiment, or detect case language.

Retrain your machine learning models or edit what they predict to better align with your business goals.

Learn more about Task Intelligence and how machine learning models can learn from your data to make predictions and achieve important outcomes.

Export a Task Intelligence model to another instance.

You can install the Task Intelligence application (sn_ti_admin) if you have the admin role.If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence: The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.

The Task Intelligence application provides support for predictions in different languages.

Create, edit, train, and assess machine learning models to make predictions for customer service cases and incidents.

Reference topics provide additional information about components installed and language detection details.

Use the Task Intelligence Admin Console to monitor, analyze, and assess the performance of your machine learning model.

Task Intelligence is installed with these roles.

Task Intelligence uses machine learning to train solutions with your data and achieve important outcomes.