Manage machine learning models with Task Intelligence

---
title: Manage machine learning models with Task Intelligence
description: Create, edit, train, and assess machine learning models to make predictions for customer service cases and incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/task-intelligence/manage-machine-learning-models-with-task-intelligence.html
release: australia
product: Task Intelligence
classification: task-intelligence
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Task Intelligence, Machine learning and natural language capabilities, Enable AI Experiences]
---

# Manage machine learning models with Task Intelligence

Create, edit, train, and assess machine learning models to make predictions for customer service cases and incidents.

-   **[Managing Task Intelligence for ITSM models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/using-task-intelligence-itsm.md)**

    Use the machine learning capabilities of Task Intelligence for ITSM to predict and recommend incident field information and help with incident categorization.

-   **[Use Task Intelligence for Customer Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-task-intelligence.md)**

    Use the Task Intelligence features to create field prediction and sentiment models for cases, and review Task Intelligence analytics and prediction history.