Task Intelligence Analytics and Monitoring

---
title: Task Intelligence Analytics and Monitoring
description: Use the Task Intelligence Admin Console to monitor, analyze, and assess the performance of your machine learning model.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/task-intelligence/task-intelligence-analytics-and-monitoring.html
release: australia
product: Task Intelligence
classification: task-intelligence
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage machine learning models with Task Intelligence, Task Intelligence, Machine learning and natural language capabilities, Enable AI Experiences]
---

# Task Intelligence Analytics and Monitoring

Use the Task Intelligence Admin Console to monitor, analyze, and assess the performance of your machine learning model.

-   **[Task Intelligence for ITSM Analytics and Monitoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/task-intel-monitor-analystics.md)**

    View the impacts of your Task Intelligence models. Monitor model performance overtime, track business value, and view what predictions your agents did and didn't use.

-   **[View Analytics for Task Intelligence for CSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-task-intel-case-monitoring.md)**

    View Task Intelligence for Customer Service analytics and see how your machine learning models are working.

-   **[View Task Intelligence prediction history](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-task-intel-prediction-history.md)**

    View details about historical predictions in the Predictor Results for CSM models.