Product Catalog

A bundled model is a single model comprised of individual models. For example, a laptop, printer, keyboard, and mouse can be combined into a single bundled model. If you assign any one asset from the bundled model to an individual, that person receives all the components in the bundle.

Software models are created as part of the asset management process. You can create product models for software from the product catalog, but you cannot administer all aspects of the software models.

When work management is activated, the ServiceNow platform adds the Work Order Models and Work Task Models modules to the product catalog.

The vendor catalog is a list of goods available from different vendors.

Product catalog items are hardware and software that you can track and offer in the service catalog.

When you activate Orchestration for VMware and Amazon EC2, the system creates models automatically.

Model categories associate CI classes with asset classes. Model categories are part of the Product Catalog application.

Models are specific versions or various configurations of an asset. Models are used for managing and tracking assets through various ServiceNow platform asset applications, including Product Catalog, Asset Management, and Procurement.

The product catalog is a set of information about individual models. Models are specific versions or various configurations of an asset. Asset managers use the product catalog as a centralized repository for model information.

Certain information is synchronized between models, product catalog items, and vendor catalog items.

Domain separation is supported in the Product Catalog. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Import a hardware and software product catalog item from one ServiceNow instance to another ServiceNow instance to include it in the product catalog.

You can publish bundled models to the product catalog to make the bundled models available in the service catalog.

Product Catalog plugin adds the following business rules.

Product Catalog plugin adds the following client script.

The following components are installed with the Product Catalog plugin.

There are fields on the Model form that apply to all types of models.

Product Catalog plugin adds the following roles.

Product Catalog plugin adds the following script include.

Product Catalog plugin adds the following tables.

Activate a product catalog item to make it available in the product catalog and the service catalog.

On a hardware model record, you can add compatible hardware models, giving you a good method for tracking hardware assets that can work together.

Add model components to a model as needed, for example, when you upgrade a bundle to include additional assets.

You can associate skills with any model. Creating associations between skills and models is helpful if you are using work management and want to assign tasks to agents based on their skills with specific models.

On a hardware model record, you can add substitutes to track what hardware models can be substituted for another hardware model.

Create hardware and software product catalog items to include in the product catalog and the service catalog.

Create a vendor catalog item to associate product models with a vendor.

You can create application models that can be managed and tracked within a Scrum development process.

The ServiceNow AI Platform does not create an asset automatically under certain conditions. You can create an asset manually as needed.

Consumables are items that are tracked as a group, not individually. An example of consumable items is computer keyboards.

Use hardware models to track equipment assets such as servers and racks. You can create a new hardware model.

You can add custom model categories for your instance.

Deactivate a product catalog item to remove it from the product catalog and the service catalog.

If a model category is no longer needed, you can delete it.

If a model is no longer needed, you can delete it as long as no assets or configuration items use the model.

All default model categories can be edited, except for the Contract model category. You can edit any custom model categories that you created at any time.

After you create a vendor catalog item, link the item to the hardware catalog for viewing.

After you create a vendor catalog item, link the item to the software catalog for viewing.

After you create a hardware item for the vendor catalog, publish it to the hardware catalog for viewing. The hardware catalog is a section within the service catalog.

After you create a software item for the vendor catalog, publish it to the software catalog for viewing. The software catalog is a section within the service catalog.

You can publish models to the hardware or software catalog to make the models available in the service catalog.

Remove a component from a bundled model, for example, when you want to replace it with a different component.

You can view a list of vendors from the product catalog.

Default model categories are included with product catalog. You can view a list of default categories and the categories that you created.