Configuring Software Asset Management

---
title: Configuring Software Asset Management
description: Install and configure the Software Asset Management application to manage your software inventory, track licenses, and support compliance workflows.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/software-asset-management/Config-sam-workspace.html
release: australia
product: Software Asset Management
classification: software-asset-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Software Asset Management, IT Asset Management, Asset Management]
---

# Configuring Software Asset Management

Install and configure the Software Asset Management application to manage your software inventory, track licenses, and support compliance workflows.

## Configuration overview

The following table provides an overview of the process for configuring Software Asset Management.

<table id="table_lvg_22l_h2c"><thead><tr><th>

Step

</th><th>

Action

</th><th>

Resource

</th></tr></thead><tbody><tr><td>

\[Omitted image "bus-download.svg"\] Alt text:Install Software Asset Management

</td><td>

Get the Software Asset Management application from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) or [Install Software Asset Management from the Product Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/install-sam-product-hub.md).

</td><td>

[Software Asset Management installation methods](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/installing-sam-app.md)

</td></tr><tr><td>

\[Omitted image "bus-rocketship.svg"\] Alt text:Use Software Asset Management

</td><td>

Use Software Asset Management to track licenses, monitor compliance, and identify optimization opportunities.

</td><td>

[Using Software Asset Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/using-sam-workspace.md)

</td></tr></tbody>
</table>## Related configuration tasks

Depending on your environment, the following optional tasks might be required:

-   **Overwrite customizations for Software Asset Management migration**

    If you are migrating from an earlier version of Software Asset Management and need to overwrite existing customizations, see [Overwrite customizations for Software Asset Management migration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/t_MigrateSAMCustom.md).

-   **Configure SCCM for Software Asset Management**

    If your organization uses Microsoft SCCM as a discovery source for software installations, see [Configure SCCM for Software Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/configure-sccm-sam.md).


-   **[Software Asset Management installation methods](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/installing-sam-app.md)**  
Install the Software Asset Management application from Product Hub or ServiceNow Store.
-   **[Request Software Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/t_RequSoftwareAssetMgmt.md)**  
 The ServiceNow® Software Asset Management Professional \(com.snc.samp\) plugin requires a separate subscription. This plugin includes demo data. Depending on your environment, you may choose to request one or more related plugins.
-   **[Configuring ServiceNow Otto for Software Asset Management \(SAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/now-assist-sam-configuration.md)**  
Configure the ServiceNow Otto for Software Asset Management \(SAM\) application to use the agentic workflow and generativeAI skills for managing your software assets autonomously.
-   **[Overwrite customizations for Software Asset Management migration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/t_MigrateSAMCustom.md)**  
When migrating from the Software Asset Management plugin \(ITSM Software Asset Management feature of Asset Management\) to the Software Asset Management application, further actions are required by the customer after plugin activation to ensure successful migration of customized forms and lists.
-   **[Configure SCCM for Software Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/configure-sccm-sam.md)**  
Set up Microsoft SCCM for Software Asset Management to populate the Software Installation \[cmdb\_sam\_sw\_install\] table with client software found in your environment. You can also set up SCCM for Client Software Distribution to reclaim unused and underused software.
-   **[License exclusions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/software-asset-management-license-exclusions.md)**  
Exclude software on specific configuration items or subscriptions from license calculations, so only the items you choose count toward compliance.

**Parent Topic:**[Software Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/c_SoftwareAssetMgmt.md)