Software Asset Management

Accurately report your software true-up costs to avoid compliance issues.

Activate the OData services and assign a system alias to support OAuth 2.0 authentication for integration with the Software Asset Management application.

You can add a custom license metric to modify the default reconciliation process.

Add a custom software product for any publicly available software product that does not exist in the Software Asset Management Content Library. Custom software products enable you to normalize and account for software products that aren’t part of the Software Asset Management Content Library yet.

Report only on the licensable software products that are part of the current implementation phase of Software Asset Management by publishing those software products. By publishing only a few software products initially, you can assess the initial progress and gradually increase the scope of the implementation.

Create a connection profile to establish a connection between your SAP system and your ServiceNow instance using OAuth 2.0 authentication.

After you have deployed the Advanced Business Application Programming (ABAP) program in your SAP system, create a connection profile to establish a connection between your SAP system and your ServiceNow instance using basic authentication.

Create software models to record SAP product information.

Removal candidates reclaim software resources in your environment. They are created automatically from reclamation rules or can be created manually.

Integrate your Software Asset Management application with Adobe Cloud services to track your software subscriptions and to determine your license compliance.

Use the Software Asset Management publisher pack for Adobe to track compliance using Adobe - specific licensing metrics and integrate with Adobe Cloud.

Your Adobe integration profile is set to fetch subscription and usage information automatically from the Adobe portal on a scheduled basis. If needed, you can also run the following scheduled jobs manually to get this information. Each job must be complete before starting the next one.

Types of license agreements determine the product usage rights.

Software Asset Management (SAM) offers optimal license assignment confirming that licensing entities are allocated according to the available entitlements.

The unified and streamlined dashboards in the Software asset analytics view in the Software Asset Workspace enable you to track your performance and view your analytics.

Use the Overlapping usage view in Software Asset Workspace to get insights into the feature level usage and rationalize your SaaS and Single sign-on (SSO) applications.

Create and define preferred licensing assignments for the Microsoft software products that are deployed on your hypervisor clusters. Use these assignments to specify whether you want to license each software product at either the physical host layer or virtual layer.

Automatically generate user resolution rules to ensure accurate mapping of incoming SaaS subscription data to SAM users.

You can use the Microsoft Windows and SQL Server infrastructure details reports to gain visibility into the SQL Server and Windows Server deployments and infrastructure for different cloud providers including Microsoft Azure, AWS, and GCP.

Bring your own license (BYOL) support enables you to determine the license compliance of your Microsoft and Oracle software products across hybrid infrastructures. Bring your own subscription (BYOS) support enables you to determine the license compliance of your Red Hat Enterprise Linux (RHEL) software products across hybrid infrastructures.

View the bring your own license (BYOL) licensing rules for Microsoft and Oracle products in public cloud environments. In addition, view bring your own subscription (BYOS) licensing rules for Red Hat Enterprise Linux (RHEL) products in public cloud environments. Licensing rules can differ for virtual machines that reside on shared hosts or dedicated hosts across different cloud providers.

Software discovery models are automatically created during discovery to identify and normalize the software installed in your environment.

Software Asset Management administration tasks include adding custom part number records and custom license metrics. You can also refresh processor definitions and migrate software installations. Software Asset Management content service can be enabled, and migration procedures are also included.

Opt in to the Software Asset Management Content Service to share unnormalized software installation data from your organization with ServiceNow to improve the normalization process.

View true-up costs, optimization results, and compliance trend charts on the Software Asset Management dashboard.

View true-up costs and license, compliance, and removal summaries trend charts on the Software Asset Analytics dashboard integrated with Performance Analytics.

Identify all software installed within your organization's IT environment, including details such as publisher, product, and version. Then, standardize and validate this discovered data to ensure accuracy and consistency through software normalization.

License metrics are set in software entitlements and used for reconciliation in various metric groups and software model combinations.

Migrate from the Software Asset Management plugin (ITSM Software Asset Management feature of Asset Management) to the Software Asset Management application to take advantage of more powerful features. Manual actions by the customer are required after plugin activation.

You can optimize your environment by reclaiming unused software as well as removing unauthorized software.

An overview of the functionality of the Software Asset Management application.

Automated license reconciliation keeps license positions accurate and up-to-date without manual calculations. Reconciliation runs weekly or on demand.

The ServiceNow Software Asset Management (SAM) application systematically tracks, evaluates, and manages software licenses, compliance, and optimization. You can reclaim unused software rights, purchase new software rights, and manage allocations for entitlements.

In the absence of vendor-provided life cycles, there are various capabilities that the Software Asset Management application provides to improve life cycle coverage.

Use your on-premise CIS entitlements to license Windows Server installations on cloud platforms such as AWS and Microsoft Azure.

Use the Citrix publisher pack for the optimization and reconciliation of your Citrix products. You can track licensing positions for your Citrix users and devices so that you can determine your license compliance.

Classify imported spend transactions to identify software purchases and normalize the derived raw publisher and raw product by matching them to existing publisher and product records. This automation reduces manual effort and improves spend reporting accuracy.

Close an asset reclamation request to efficiently reclaim software assets when an employee leaves an organization or moves to a different role.

Simulate the cost of moving your on-premise resources to the cloud environment before performing the migration.

Compare and evaluate the estimated costs of migrating your on-premises resources to the cloud for each cloud environment.

Use the CMDB success advisor application to configure and manage the CMDB success advisor for Software Asset Management (SAM).

Indicators enable viewing of high-level metrics that highlight data quality, completeness, and licensing compliance issues across software installs and their related configuration items (CIs).

The CMDB success advisor for Software Asset Management (SAM) dashboard enables CMDB administrators to identify and address data quality issues specific to software installs and their related configuration items (CIs) in the Configuration Management Database (CMDB).

Set up the SAM advisor dashboard by selecting the software products that define the SAM advisor scope.

If the SAM advisor dashboard was not configured automatically, set it up manually by selecting the software products that define the SAM advisor scope.

Manage the scope of your advisor for Software Asset Management (SAM) by editing the software products in CMDB success advisor to support your targeted SAM outcomes.

The Remediation actions panel available for a chart in the CMDB success advisor dashboard for Software Asset Management (SAM) suggests targeted actions to improve the overall quality of your Configuration Management Database (CMDB). The CMDB data quality insights generated by AI section on the same dashboard also includes an Ask Otto action on some cards. Selecting it starts an agent conversation without waiting for the next scheduled agent run.

As a CMDB administrator, you can use the Software Asset Management (SAM) dashboard in CMDB success advisor to keep software asset data accurate and aligned with data quality guidelines.

Perform all the tasks that are required to remove the end of life (EOL) software products from your asset inventory.

Tables are installed with the Software Asset Management Professional for SAP plugin. The tables store data pulled from the SAP systems.

Tables are installed with the Software Asset Management Professional for Engineering Applications store app (sn_samp_eng_app).

Monitor engineering licenses and usage through OpenLM and Open iT to eliminate audit risks, verify license optimization, reduce inaccurate forecasting, and prevent denials. These license management services support accurate forecasting for software in industries such as aerospace, oil and gas, and construction.

Avoid anonymous user information in Microsoft 365 reports on activity to be imported to ServiceNow.

The Configuration Console organizes configuration items, tracks setup progress, and offers shortcuts to reduce manual effort.

Use the Configuration Console to configure Software Asset Management after installation. Complete platform-level settings, configure key items with AI assistance, and package configurations for deployment to other instances.

Install and configure the Software Asset Management application to manage your software inventory, track licenses, and support compliance workflows.

Use the AI conversational experience to opt in to the Software Asset Management Content Service. The AI conversational experience walks you through the opt-in decision, the software asset data types that you share with ServiceNow, and the confirmation of your choices.

Create a custom deduplication rule to define how duplicate software installations are identified and matched within your organization.

Install the ServiceNow Otto for Contract Management Pro plugin (sn_cm_gen_ai) and activate the generative AI skills to use the manage contract repository agentic workflow.

If you have the admin role, you can configure the ServiceNow Otto for Software Asset Management (SAM) application to use generative AI skills in the Software Asset Workspace.

Configure OAuth 2.0 authentication to enable users to access Anglepoint integration resources through APIs using OAuth tokens.

Register and configure an OAuth 2.0 client in SAP using the system user created for OAuth authentication, to enable secure data exchange with your ServiceNow instance.

Create a role in SAP and assign the required authorization objects to the OAuth system user to support OData service access and background job execution for integration with the Software Asset Management application.

Configure Software Asset Management to manage software licenses, compliance, integrations, and team setup from Configuration Console.

Use the AI conversational experience in the Configuration Console to configure groups and users for Software Asset Management. This approach allows you to complete multiple setup tasks through a single interface without navigating to individual modules.

Use the AI conversational experience to configure Content service setup, groups, and users in the Configuration Console as a guided alternative to manual configuration.

Set up Microsoft SCCM for Software Asset Management to populate the Software Installation [cmdb_sam_sw_install] table with client software found in your environment. You can also set up SCCM for Client Software Distribution to reclaim unused and underused software.

Set up a third-party discovery source for Software Asset Management to populate the Software Installation [cmdb_sam_sw_install] table with the software found in your environment.

You can configure the API authentication method that grants users access to the Anglepoint integration resources on your ServiceNow instance.

Consumption rules control which installations or users can consume a license. After you link a consumption rule to an entitlement, the license metric type determines how the system evaluates the rule during allocation.

Track the first-time run of the content jobs that load the Software Asset Management Content Service data into your instance. View job status and completion details to confirm that the initial download completed and that delta runs are current.

The Content Library portal gives you visibility into the data stored in the Content Library as part of the IT Asset Management Content Service via an intuitive user interface.

Opt in to Software Asset Management Content Service for Software Spend Transactions to get more accurate predictions in Software Spend Detection by sharing financial transaction data with the ServiceNow Content Service team.

Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to extract contract entitlement data. A trigger initiates an action, such as when the system generates an entitlement from a contract.

Copy user or device allocations from one entitlement to the other.

The cost-based licensing optimization for Microsoft helps you determine the most optimal way to license your Microsoft software products across hybrid infrastructures. With this optimization, you can automatically balance license compliance with cost effectiveness to maximize cost savings.

Create a reserve entitlement for Microsoft online services in the Software Asset Workspace so that you can add licenses to an existing Microsoft 365 subscription.

Create an obligation task required only once or at irregular intervals to track and fulfill an obligation specified in a contract.

Create an Adobe Cloud integration profile on your ServiceNow instance by using OAuth credentials to track your software subscriptions and to determine your license compliance.

Create a project in the Adobe Developer Console for accessing Adobe APIs and add APIs to your project using OAuth.

Create a user who is permitted to access the APIs used by the Anglepoint integration. These APIs provide the given user access to the Anglepoint integration resources that are available on your ServiceNow instance.

Create a catalog request to efficiently reclaim software assets when an employee leaves an organization or moves to a different role.

Add a client access record to track and manage the users or devices that are accessing a particular version of your server software using a client access license (CAL).

Create consumption rules to restrict license consumption to certain entities within your organization.

Create custom rules to manually define file sets and normalize data not recognized by the SAM API. After you have created custom rules, custom file sets can be discovered with File Signature Normalization and software records can be generated.

Create a demand requirement for rationalizing your SaaS and SSO applications.

Create a device allocation for a software entitlement to specify devices that have been granted rights.

Create or update an override license cost record for your software entitlements based on your requirements.

Software entitlements enable you to define license details that are matched to software models. You can add an entitlement individually or import a list from a spreadsheet.

Define license details for Microsoft Software Assurance (SA) to manage your contracts start and end dates, software upgrades, and related software entitlements.

Create software entitlements to record your license information for SAP products. You can create entitlements individually or import them from a spreadsheet.

Create entitlements in the Software Asset Workspace to enter your license details and allocate purchased software rights to users or devices.

Create group allocations to allocate licenses to all the members of the assignment group.

Create averages to calculate software End of Life (EOL) and End of Support (EOS) life cycles in the Software Asset Management classic application.

Create averages to calculate software End of Life (EOL) and End of Support (EOS) life cycles in the Software Asset Workspace.

Use a guided experience to improve your lifecycle data completeness.

Create a Microsoft 365 From SA or Add-on entitlement in the Software Asset Workspace so that you can track and manage the From SA or Add-on licensing terms for your Microsoft 365 subscription software products and services.

Create a Microsoft 365 From SA or Add-on entitlement in the Software Asset Management classic application so that you can track and manage the From SA or Add-on licensing terms for your Microsoft 365 subscription software products and services.

Define license details, for all publishers other than Microsoft in the Software Asset Workspace. Create maintenance entitlements to manage all your software license maintenance needs such as start and end dates of your contracts and software upgrades.

Compare Microsoft 365 user subscriptions with installation usage data for a complete license compliance position.

You can optimize your SAP licenses by mapping roles to a named user type. During reconciliation, discovered user roles and their assigned named user types are compared against these roles to identify user that can be given a lower named user type.

Create a custom SAP named user type so that you can track and manage your SAP licenses based on the named user type that is specific to your SAP system.

Create and manage your report tiles in the Software Asset Workspace.

Create a reserve entitlement for all Microsoft online services in the Software Asset Management classic application so that you can add licenses to an existing Microsoft 365 subscription.

Create obligation records for signed contracts in Software Asset Workspace to fulfill the responsibilities specified in the contract through obligation tasks.

Create and define the parent-child relationships between your software products so that your child products can inherit life-cycle dates from their parent products.

Create product install conditions in the Software Asset Workspace that apply across all software models of a product during reconciliation.

Create a product workload mapping for your CrowdStrike products for accurately associating specific products with the types of workloads they manage.

To import your Microsoft SCCM data, create a reclamation rule for the product that you want the usage information for.

Create a resource value record for each software model for which you want to calculate licensing requirements.

Define license details for Microsoft Software Assurance (SA) in the Software Asset Workspace to manage your contracts start and end dates, software upgrades, and related software entitlements.

Create a success goal category for adding the category to the Software Asset Management success goal.

Create custom SAP price lists so that you can track and manage SAP licenses based on the contracts that are specific to your SAP system.

Create the SAP user, roles, and authorization objects required for the Software Asset Management integration with the central and satellite SAP systems.

Create success activities to track the success of your goals.

Create success goals to track the success of the Software Asset Management application in your instance.

Create a software model in the Software Asset Workspace. Add product details that are used to connect software rights that you purchased with software installations that are discovered on your system.

Create a dedicated system user in SAP to serve as the OAuth 2.0 client ID for the Software Asset Management integration.

Manually create a Value builder task for publisher packs not being fully utilized in your instance.

Generate a Web Services Description Language (WSDL) URL for the SAP service definition to use when creating SAP connections on your ServiceNow instance.

You can create reserve entitlements for Microsoft online services to add licenses to your existing Microsoft 365 subscriptions. You can pay for the new licenses during your true-up process.

If you are integrating the Software Asset Management publisher pack for IBM with Anglepoint, you can create a connection between your ServiceNow instance and the Anglepoint Elevate platform to transfer licensing data for your IBM software products.

You can create entitlements to track and manage the From SA and Add-on licensing terms for your Microsoft 365 subscription software products and services.

The following is an example of a custom license metric script.

Propagate changes to entitlements and software models by replacing your custom PPNs and custom discovery maps (DMAPs) with the Software Asset Management Content Service PPNs and DMAPs.

View compliance analysis results for Citrix on the Software Publisher Analytics dashboard in the Software Asset Management classic application.

View compliance analysis results related to IBM on the Software Publisher Analytics dashboard in the Software Asset Management classic application.

View installations, cost, and compliance for Microsoft software such as SQL Server in the Software Asset Management classic application. View subscription use, cost, and compliance for Microsoft 365.SARAH: One is an analytics dashboard. Do you think we should combine?

View compliance analysis results related to Oracle on the Software Publisher Analytics dashboard in the Software Asset Management classic application.

View your license compliance position for SAP on the Software Publisher Analytics dashboard in the Software Asset Management classic application.

View compliance analysis results related to VMware on the Software Publisher Analytics dashboard in the Software Asset Management classic application.

To manage your IBM licenses, you can integrate the IBM publisher pack with an Authorized SAM Provider (ASP), IBM License Metric Tool (ILMT), or BigFix Inventory. If you are switching between an ASP integration and either an ILMT or BigFix Inventory integration, you can deduplicate software installations that have the same edition, version, and language but are discovered through different sources.

Duplicate software installation are created when you discover software installations with the same publisher, product, version, and edition through multiple discovery sources.

Software install deduplication consolidates redundant installation records for the same product on a single device, improving data accuracy and license compliance.

Use domain separation application properties for Software Asset Management to set up Oracle reconciliation properties for specific domains.

Delete installations from the Software Installation [cmdb_sam_sw_install] table if those software installations are also uninstalled from a CI.

Evaluate Microsoft 365 compliance and optimization results to find actual and potential cost savings and recommended licensing optimizations.

Get a unified overview of your Microsoft server products, including their infrastructure, license usage, and exemptions, with detailed justifications for exemptions.

View a list of all the discovered and normalized software for your engineering applications.

View your licensable discovered software and devices on the Discovered inventory dashboard in the Software asset analytics view of Software Asset Workspace.

Discovery Models form and related list field descriptions.

There are certain domain separation aspects to consider when running software lifecycle reports.

Domain separation is supported in Software Asset Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

The concept of downgrading licenses is built into the Software Asset Management plugin feature. Downgrading rights is the process of having acquired the rights to the latest version of software but using the rights to license earlier versions of the same software.

Software models are automatically created for software installations if one doesn't already exist.

Get a comprehensive overview of your software license position across various organizational levels by generating an ELP report.

If you are using domain separation for the integration between the Software Asset Management publisher pack for IBM and an Authorized SAM Provider (ASP), enable IBM reconciliation only for specific domains.

Grant your application access to Power BI service content and APIs by enabling service principal authentication for Power BI read-only APIs. Power BI service content and APIs help optimize your Microsoft 365 subscriptions, such as by downgrading subscriptions from Office 365 E5 to Office 365 E3.

View the list of all the license management servers that OpenLM or Open iT connect with to get data into your ServiceNow instance.

Monitor and gain insights into your engineering applications license position and usage by viewing product usage reports in the Engineering license overview dashboard.

Monitor and gain insights into your engineering applications license position and usage by viewing product usage reports in the Engineering License Overview dashboard.

Entitlement Import Error form and related list field descriptions.

Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate an error log summary. A trigger initiates an action, such as when the system generates an error log summary.

Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate error resolution recommendations. A trigger initiates an action, such as when the system generates error resolution recommendations.

Exclude specific configuration items (CIs) from Software Asset Management when you don’t need to track license compliance for them, such as third-party leased devices. This lets you scope compliance calculations to only the CIs you choose, and expand that scope later as needed.

Get visibility into how your rights are calculated and consumed post the reconciliation process.

Agentic workflows in ServiceNow Otto for Software Asset Management (SAM) enable ServiceNow Otto for SAM managers to manage software requests, create reclamation rules, and evaluate software removal candidates reducing manual effort and improving operational efficiency.

ServiceNow Otto for Software Asset Management (SAM) includes generative AI capabilities that help ServiceNow Otto for SAM managers streamline daily workflows, gain real-time insights, and automate repetitive tasks throughout the software asset lifecycle.

The Software Asset Management application's user interface is enhanced to make it more user friendly and intuitive, allowing you to better manage your software installations.

ServiceNow Otto for Software Asset Management (SAM) uses AI to automate software asset management operations, improve compliance, and optimize license management.

Export the Root CA certificate from your SAP system and import it into the MID Server's cacerts keystore to establish a trusted HTTPS connection between SAP S/4HANA Cloud, Private Edition and your ServiceNow instance.

Reduce manual effort by leveraging generative AI to automatically create entitlements by extracting information from software contracts.

Reduce manual effort by leveraging the Manage contract repository agentic workflow to extract key metadata and obligations from an uploaded signed contract, and calculate the contract reminder date.

Generate an ELP report to gain detailed insights into the consumption details of different groups within your organization.

Group allocations form and related fields description.

Use the group allocation feature to manage the user allocation to a software entitlement in bulk. This feature enables the SAM managers to streamline and manage the license allocation process efficiently and automatically updates the user allocation when a group composition is changed.

Use a guided walk-through playbook to achieve audit readiness and regulatory compliance through accurate lifecycle reporting.

Use the guided walk-through playbook for a step-by-step process of creating entitlements.

Use the Health check dashboard to view the results of the health scan that is performed on the configurations in your Software Asset Management application.

Integrate the Software Asset Management publisher pack for IBM with authorized Software Asset Management providers to track and manage IBM licenses across virtualized VMware vSphere and Nutanix environments, and IBM LPAR infrastructures. These integrations help you to track and manage IBM licensing directly without integrating with the IBM License Metric Tool (ILMT) or BigFix Inventory.

You can use an IBM License Metric Tool (ILMT) or BigFix Inventory integration to create a connection between your IBM servers and the ServiceNow AI Platform. Use this connection to import data into your ServiceNow instance so that you can track and optimize licensing for your IBM software products.

When you integrate the Software Asset Management publisher pack for IBM with Software Asset Management providers that are authorized to participate in the IBM Client Value Acceleration (CVA) Program, the Software Asset Management application supports IBM licensing rules for IBM logical partitions.

When you integrate the Software Asset Management publisher pack for IBM with Software Asset Management providers that are authorized to participate in the IBM Client Value Acceleration (CVA) Program, the Software Asset Management application supports IBM licensing rules in public cloud environments.

When you integrate the Software Asset Management publisher pack for IBM with Software Asset Management providers that are authorized to participate in the IBM Client Value Acceleration (CVA) Program, the Software Asset Management application supports IBM licensing rules for VMware vSphere and Nutanix.

Use the Software Asset Management publisher pack for IBM to track and optimize licensing for your IBM software products. You can also use the publisher pack to track and optimize licensing for the Red Hat Enterprise Linux Server and Red Hat Enterprise Linux for Virtual Datacenters products.

If you integrate the Software Asset Management publisher pack for IBM with Software Asset Management providers that are authorized to participate in the IBM Client Value Acceleration (CVA) Program, you can track and manage IBM PVU and RVU licenses. Alternatively, you can track and manage these licenses when you integrate with the IBM License Metric Tool (ILMT) or BigFix Inventory using version 1 or 2 of the integration APIs.

IBM reconciliation keeps your IBM license positions accurate and up-to-date without requiring manual calculations. Reconciliation runs weekly or on-demand.

When you import data from the IBM License Metric Tool (ILMT) or BigFix Inventory using version 2 of the ILMT and BigFix Inventory integration APIs, your ServiceNow instance uses a default transform map to process this data into ServiceNow tables.

When you import data from the IBM License Metric Tool (ILMT) or BigFix Inventory using version 1 of the ILMT and BigFix Inventory integration APIs, your ServiceNow instance uses transform maps to process this data into ServiceNow tables.

You can use the Software Asset Management publisher pack for IBM to track and manage your IBM user-based licenses, including authorized user licenses and user value unit (UVU)-based licenses.

If you integrate the Software Asset Management publisher pack for IBM with Software Asset Management providers that are authorized to participate in the IBM Client Value Acceleration (CVA) Program, you can track and manage IBM VPC licenses. Alternatively, you can track and manage these licenses when you integrate with the IBM License Metric Tool (ILMT) or BigFix Inventory using version 2 of the integration APIs.

Identify savings opportunities and save money with the ServiceNow Software Asset Management application.

This success guide provides information on the IBM License Metric Tool (ILMT) or IBM BigFix Inventory integration with the Software Asset Management application.

Import Microsoft 365 subscription entitlements into the ServiceNow Software Asset Management application.

Deploy the Advanced Business Application Programming (ABAP) program to establish a connection between your SAP system and your ServiceNow instance. Deploying the ABAP program allows data to be shared between SAP and your ServiceNow instance.

Import custom SAP named user types into your ServiceNow instance so that you can track and manage SAP licenses based on the named user types that are specific to your SAP system.

Import custom SAP price lists into your ServiceNow instance so that you can track and manage SAP licenses based on the contracts that are specific to your SAP system.

You can import multiple entitlements at one go in the Software Asset Workspace.

Import entitlements from an MLS using the Software Asset Management classic application.

Import entitlements from an MLS using the Software Asset Workspace.

Entitlement Import Error form action descriptions.

Import a Microsoft Excel spreadsheet of financial transaction data in the Software Asset Workspace to start managing software spending.

You can import entitlements from an MLS to automatically define the license details and license agreements that are matched to your Microsoft software models.

Install the Content library portal store application to view the data stored in the Software Asset Management Content Service.If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:

Gain visibility into the end-to-end journey from installing software to consuming licenses.

If you have the admin role, you can install the ServiceNow Otto for Software Asset Management (SAM) application. The ServiceNow Otto for Software Asset Management (SAM) application integrates generative AI capabilities into your daily workflow tasks.

Install the Software Asset Management Guided Experiences (sn_sam_playbook) application for step-by-step guidance for completing tasks in your daily software management activities.If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.

Install Software Asset Management and its dependent applications and plugins from using Product Hub. The Product Hub applies the default configurations and prepares your instance for the Configuration Console.

User roles and tables are installed with Software Spend Detection. Demo data is available for Software Spend Detection.

Install the Software Asset Management application from Product Hub or ServiceNow Store.

Integrate your ServiceNow instance with Adobe Cloud services by using OAuth Server-to-Server credentials by following the steps.

Integrating the Software Asset Management application with the Microsoft 365 service enables you to track your software subscriptions and software usage to determine license compliance and act on optimization opportunities.

You can use version 1 of the IBM License Metric Tool (ILMT) and BigFix Inventory integration APIs to create a connection between your IBM servers and the ServiceNow AI Platform.

You can use version 2 of the IBM License Metric Tool (ILMT) and BigFix Inventory integration APIs to create a connection between your IBM servers and the ServiceNow AI Platform.

Use the Asset Management Executive dashboard to gain visibility into critical KPIs for the Software Asset Management application, Hardware Asset Management application, and the Cloud Cost Management application via a single dashboard.

The IT Asset Management Subscription Summary dashboard tracks purchased and consumed subscriptions, so you can monitor usage, plan renewals, and stay within your license entitlements.

Coordinate an employee's off-boarding process via a workflow that lets you request, assess, and remove assets.

Use SAP S/4HANA cloud use types and their weighting factors to calculate Full Usage Equivalent (FUE) licenses for different types of users of SAP S/4HANA Cloud applications.

Software model results License Metric Results form and related list field descriptions. You can access this form through the License Metric Results related list in your software model results.

The IBM License Compliance for Software Asset Management application adds license metrics that enable you to classify your IBM software products.

Each license type has entitlements and conditions outlined on the entitlement form, and more importantly, these license types have a significant impact on the Software Asset Management (SAM) reconciliation process.

View the license usage breakdown for CrowdStrike products to understand how your license rights are used and the methodology behind license calculations.

Evaluate the license compliance of software applications by viewing the details for all required licenses through the Software Asset Workspace License usage view.

When you integrate the Software Asset Management publisher pack for IBM with Software Asset Management providers that are authorized to participate in the IBM Client Value Acceleration (CVA) Program, the Software Asset Management application supports licensing rules for IBM Cloud Paks.

Review and track the end of life (EOL) software products in your asset estate to reduce risks associated with software products that are reaching or have reached EOL.

After you've created a consumption rule, you must link the rule to one or more entitlements.

Find the last activity date for Microsoft 365 products to determine reclamation candidates.

Find Software Asset Management optimization recommendations for Microsoft 365 based on usage.

Software Asset Management optimizes Microsoft 365 subscription usage by identifying low usage and overlapping candidates, and then automatically removing the licenses from the Microsoft 365 admin center. This proactive management helps you streamline costs and enhance the efficiency of low usage and overlapping licenses.

Reclamation rules for Microsoft 365 integration sets the minimum usage threshold for a subscription. If a subscription remains inactive for a specified period, Software Asset Management marks the subscription as a potential reclamation candidate.

Your Microsoft 365 integration profile is set to fetch subscription and usage information automatically from the Microsoft 365 Admin Center on a schedule. If needed, you can also manually run the following scheduled jobs to get this information. Each job must be complete before starting the next one.

Use the manage contract repository agentic workflow to improve productivity by extracting metadata and obligations automatically from signed contracts. Set the contract reminder dates for contract renewal or termination.

Manage risks associated with your software product installations that have reached the end of life (EOL) or are reaching EOL in the next 18 months. You can create an EOL request and take the required action for the EOL software.

Track Microsoft 365 SaaS subscription licenses in the ServiceNow Software Asset Management application and proactively identify saving opportunities for Microsoft 365.

Create obligation records to define specific instructions and obligation task types required to fulfill the contract obligation in the Software Asset Workspace.

Carry out phase-wise Software Asset Management implementation by publishing only on a few software products that you want to manage initially. You can also remove the software products from the published list when you no longer want to manage those products.

Use the Manage Software Library module to manually upload software library data to on-premise instances (instances not in the cloud to receive automatic Software Library updates). You can also choose to export your normalization content for participation in the Software Asset Management content service.

Automate recurring SAM processes such as normalization, reconciliation, and cleanup operations by configuring scheduled jobs in the Configuration Console.

Simplify licensing and lower the cost of licenses from vendors. Get visibility into your complex suite licenses, manage compliance, and optimize your spending on these licenses.

Manage your Visual Studio subscriptions with the Software Asset Management publisher pack for Microsoft. Verify license compliance and detect unlicensed installations. Reduce licensing costs by identifying subscriptions that are allocated but aren’t being used.

Software Asset Management (SAM) licensing is based on five categories of managed IT resources: Server, End User Computing Device, SaaS Subscription User, PaaS Resources, and IaaS Storage. Each category is counted toward your subscription at a different ratio.

You can manually normalize a software discovery model that hasn’t been fully normalized (partially normalized, publisher normalized, or match not found) to reconcile it.

If the edition of a software installation is not automatically discovered, you can specify the edition on the Software Installation form (if known) so the software can be successfully reconciled.

Create spend transactions for one-off software purchases or spend records that are not captured in your accounts payable import file. This allows you to track all software spending in one location.

Create an unrecognized publisher-to-subscription integration mapping for your engineering applications. You can create these mappings when the content resolver doesn't automatically identify a specific publisher.

A detailed description of the license metrics that can be used with Microsoft products.

Field descriptions for the Microsoft Core License Optimization Reports [samp_ms_optimization_report] table.

This example demonstrates how a software asset manager can optimize Microsoft SQL Server licensing in a cluster deployment.

You can use the Licensable Software Products Deployed on Containers report to gain visibility into the software products that are deployed across both on-premise and cloud environments using Docker containers.

The Software Asset Management publisher pack for Microsoft supports licensing rules for Microsoft SQL Server products that are deployed across both on-premise and cloud environments using Docker containers.

Create an integration with Microsoft 365 to download subscription information that is compared with software installations for compliance.

The Per Core (with CAL) metric licensing model is followed by various Microsoft Server products such as Windows Server, System Center, and Core Infrastructure Server Suite. The number of licenses depends on the number of installations and operating system environments (OSE).

The Software Asset Management publisher pack for Microsoft helps you track your license compliance position using Microsoft licensing metrics.

The Software Asset Management publisher pack for Microsoft supports licensing rules for Microsoft Server products, such as Microsoft Windows Server, that are deployed on Microsoft Hyper-V virtualization technology.

Leverage the enhanced licensing rule to optimize licensing for legacy  Microsoft SQL Server Enterprise edition licenses under the Server + CAL licensing model with Software Assurance (SA).

The Software Asset Management publisher pack for Microsoft supports licensing rules for Microsoft SQL Server deployed through high availability and disaster recovery solutions, such as Always On availability groups.

The Per Core licensing model is used by many Microsoft server products, such as SQL Server and BizTalk Server. It's useful when counting users or devices connecting to the software is difficult, often for internet-facing software.

Use machine learning to improve your normalization rates in real time by normalizing your unrecognized discovered software.

View normalization trend charts on the Normalization and content dashboard, which is integrated with Performance Analytics in Software Asset Workspace.

Description of normalization statuses for discovery models.