Reconciliation and product results
Field descriptions for the reconciliation results, product results, and software product results.
Reconciliation results
Reconciliation results are listed in the navigation path Software Asset > Reconciliation > Historical Results
|
Field |
Description |
|---|---|
|
Number |
Unique identifying number that is generated during the reconciliation process. |
|
Last reconciled |
Date of last reconciliation run. |
|
Ran for |
All publishers, or specific publishers. |
|
Publishers |
Only shown if publishers were specified on which to run reconciliation. |
|
Group |
Group specified on which to run reconciliation. Values include None, Country, Department, Company, Region, and Cost Center. |
|
Subgroup |
Subgroup specified on which to run reconciliation. Values include None, Country, Department, Company, Region, and Cost Center. |
|
Status |
Status of the reconciliation.- Completed
|
|
Progress |
Percent complete and progress bar for the reconciliation run. |
|
Progress summary |
Specific step within the reconciliation process.Note: This list column is not shown by default. You can personalize your list column settings to add it, if desired. |
You can access Software Models, Unlicensed Installs, and Removal candidates related lists from a product result record.
A product result for a licensable product is generated after reconciliation even if there are no software models defined for the product.
Note: A Software Model Results record is only created when a software model or entitlement exists for the product.
For licensable products, a software model is automatically created for any unlicensed installs, subscriptions, or options in the Product Results list that do not have an entitlement by default. See properties to change the com.snc.samp.automaticsmrcreation property setting. You can also set the com.snc.samp.automaticsmcreation property to have a software model created automatically for not-licensable products, if desired.
To view more information about a specific software product result, select an entry from the Product Results list. Refer to the following table for field descriptions.
|
Field |
Description |
|---|---|
|
Number |
Unique product result number that is generated during the reconciliation process. |
|
Publisher |
Publisher of the software. |
|
Product |
Name of software product. |
|
Group |
Group to which the product result belongs. |
|
Subgroup |
Subgroup to which the product result belongs. |
|
Latest |
Indicates whether this product result is from the most recent reconciliation run. |
|
Reconciliation result |
Unique reconciliation result number that is generated during the reconciliation process. |
|
Status |
Status of the product.- Compliant
|
|
True-up cost |
Estimated cost of remediating non-compliance based on the lowest number of rights needed. |
|
Over-licensed amount |
Estimated cost of rights not being used. The sum of all Over Licensed amount values from every software model result. |
|
Potential savings |
Estimated cost of savings if software installations are reclaimed. The sum of all potential savings from all removal candidates. |
|
Licensed installs |
Total number of installations that are licensed for the product. |
|
Unlicensed installs |
Total number of installations that are unlicensed for the product. |
|
Software Model Results | |
|
Status |
Status of the software model. |
|
Software model |
Name of the software model. |
|
Unlicensed installs |
Total number of installations that are unlicensed for the associated software product. |
|
True-up cost |
Estimated cost of remediating non-compliance based on the lowest number of rights needed. |
|
Over-licensed amount |
Estimated cost of rights not being used. |
|
Potential savings |
Estimated cost saved if reclamation candidates are reclaimed. |
|
Licensed Installs | |
|
Display name |
Name of the licensed software installation. |
|
Publisher |
Publisher of the software product. |
|
Version |
Version of the software product. |
|
Discovery model |
Software discovery model that represents the installed software product. |
|
Installed on |
Device on which the product is installed. |
|
Assigned to |
User to which the product is assigned. |
|
Unlicensed Installs | |
|
Display name |
Name of the unlicensed software installation. |
|
Publisher |
Publisher of the software product. |
|
Version |
Version of the software product. |
|
Installed on |
Device on which the product is installed. |
|
Assigned to |
User to which the product is assigned. |
|
Unlicensed SubscriptionsNote: This related list is only shown if the software product is a subscription. | |
|
Publisher |
Publisher of the software product associated with the unlicensed subscription. |
|
Product |
Name of the software product associated with the unlicensed software subscription. |
|
User |
Name of the user associated with the unlicensed software subscription. |
|
User principal name |
Email address of the associated user. |
|
Software model |
Software model associated with the unlicensed software subscription. |
|
Subscription profile |
Integration profile associated with the unlicensed software subscription. |
|
Unlicensed UsersNote: This related list contains SAP system users and is only shown for SAP publisher. | |
|
Display name |
Unique display name. |
|
User |
User in the SAP system. |
|
SAP user id |
SAP ID of the user with access to an SAP system. |
|
|
SAP user email. |
|
Names |
First and last names of the SAP user. |
|
User type |
The type of user in the SAP system.- Dialog
|
|
License type |
The named user type value assigned to the user in the specified SAP system. |
|
Named user type |
Normalized named user type assigned to the user in the specified SAP system. |
|
SAP client |
SAP client from which the user information was pulled. |
|
Removal Candidates | |
|
Number |
Removal candidate number. |
|
Name |
Name of the removal candidate. |
|
Justification |
Justification for becoming a removal candidate.- Low Usage (default)
|
|
Product |
Name of the product. |
|
Publisher |
Name of the publisher. |
|
State |
State of the removal candidate.- Attention Required
|
|
Potential savings |
Savings to be gained from reclaiming unused software installations. |
--- title: Reconciliation and product results description: Field descriptions for the reconciliation results, product results, and software product results. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/software-asset-management/Recon-swmodelresults-classic.html release: australia product: Software Asset Management classification: software-asset-management topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 4 breadcrumb: [Software license usage, Using Software Asset Management classic, Software Asset Management, IT Asset Management, Asset Management] --- # Reconciliation and product results Field descriptions for the reconciliation results, product results, and software product results. ## Reconciliation results Reconciliation results are listed in the navigation path **Software Asset** > **Reconciliation** > **Historical Results** <table id="table_lrw_slt_ty"><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Number </td><td> Unique identifying number that is generated during the reconciliation process. </td></tr><tr><td> Last reconciled </td><td> Date of last reconciliation run. </td></tr><tr><td> Ran for </td><td> All publishers, or specific publishers. </td></tr><tr><td> Publishers </td><td> Only shown if publishers were specified on which to run reconciliation. </td></tr><tr><td> Group </td><td> Group specified on which to run reconciliation. Values include None, Country, Department, Company, Region, and Cost Center. </td></tr><tr><td> Subgroup </td><td> Subgroup specified on which to run reconciliation. Values include None, Country, Department, Company, Region, and Cost Center. </td></tr><tr><td> Status </td><td> Status of the reconciliation.- Completed - In Progress - Failed </td></tr><tr><td> Progress </td><td> Percent complete and progress bar for the reconciliation run. </td></tr><tr><td> Progress summary </td><td> Specific step within the reconciliation process.**Note:** This list column is not shown by default. You can personalize your list column settings to add it, if desired. </td></tr></tbody> </table>## Software product results You can access Software Models, Unlicensed Installs, and Removal candidates related lists from a product result record. A product result for a licensable product is generated after reconciliation even if there are no software models defined for the product. **Note:** A Software Model Results record is only created when a software model or entitlement exists for the product. For licensable products, a software model is automatically created for any unlicensed installs, subscriptions, or options in the Product Results list that do not have an entitlement by default. See [properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/sam-properties.md) to change the **com.snc.samp.automaticsmrcreation** property setting. You can also set the **com.snc.samp.automaticsmcreation** property to have a software model created automatically for not-licensable products, if desired. To view more information about a specific software product result, select an entry from the Product Results list. Refer to the following table for field descriptions. <table id="table_bnb_zqv_pz"><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Number </td><td> Unique product result number that is generated during the reconciliation process. </td></tr><tr><td> Publisher </td><td> Publisher of the software. </td></tr><tr><td> Product </td><td> Name of software product. </td></tr><tr><td> Group </td><td> Group to which the product result belongs. </td></tr><tr><td> Subgroup </td><td> Subgroup to which the product result belongs. </td></tr><tr><td> Latest </td><td> Indicates whether this product result is from the most recent reconciliation run. </td></tr><tr><td> Reconciliation result </td><td> Unique reconciliation result number that is generated during the reconciliation process. </td></tr><tr><td> Status </td><td> Status of the product.- Compliant - Not Compliant </td></tr><tr><td> True-up cost </td><td> Estimated cost of remediating non-compliance based on the lowest number of rights needed. </td></tr><tr><td> Over-licensed amount </td><td> Estimated cost of rights not being used. The sum of all Over Licensed amount values from every software model result. </td></tr><tr><td> Potential savings </td><td> Estimated cost of savings if software installations are reclaimed. The sum of all potential savings from all removal candidates. </td></tr><tr><td> Licensed installs </td><td> Total number of installations that are licensed for the product. </td></tr><tr><td> Unlicensed installs </td><td> Total number of installations that are unlicensed for the product. </td></tr><tr><td class="sub-head" colspan="2"> Software Model Results </td></tr><tr><td> Status </td><td> Status of the software model. </td></tr><tr><td> Software model </td><td> Name of the software model. </td></tr><tr><td> Unlicensed installs </td><td> Total number of installations that are unlicensed for the associated software product. </td></tr><tr><td> True-up cost </td><td> Estimated cost of remediating non-compliance based on the lowest number of rights needed. </td></tr><tr><td> Over-licensed amount </td><td> Estimated cost of rights not being used. </td></tr><tr><td> Potential savings </td><td> Estimated cost saved if reclamation candidates are reclaimed. </td></tr><tr><td class="sub-head" colspan="2"> Licensed Installs </td></tr><tr><td> Display name </td><td> Name of the licensed software installation. </td></tr><tr><td> Publisher </td><td> Publisher of the software product. </td></tr><tr><td> Version </td><td> Version of the software product. </td></tr><tr><td> Discovery model </td><td> Software discovery model that represents the installed software product. </td></tr><tr><td> Installed on </td><td> Device on which the product is installed. </td></tr><tr><td> Assigned to </td><td> User to which the product is assigned. </td></tr><tr><td class="sub-head" colspan="2"> Unlicensed Installs </td></tr><tr><td> Display name </td><td> Name of the unlicensed software installation. </td></tr><tr><td> Publisher </td><td> Publisher of the software product. </td></tr><tr><td> Version </td><td> Version of the software product. </td></tr><tr><td> Installed on </td><td> Device on which the product is installed. </td></tr><tr><td> Assigned to </td><td> User to which the product is assigned. </td></tr><tr><td class="sub-head" colspan="2"> Unlicensed Subscriptions**Note:** This related list is only shown if the software product is a subscription. </td></tr><tr><td> Publisher </td><td> Publisher of the software product associated with the unlicensed subscription. </td></tr><tr><td> Product </td><td> Name of the software product associated with the unlicensed software subscription. </td></tr><tr><td> User </td><td> Name of the user associated with the unlicensed software subscription. </td></tr><tr><td> User principal name </td><td> Email address of the associated user. </td></tr><tr><td> Software model </td><td> Software model associated with the unlicensed software subscription. </td></tr><tr><td> Subscription profile </td><td> Integration profile associated with the unlicensed software subscription. </td></tr><tr><td class="sub-head" colspan="2"> Unlicensed Users**Note:** This related list contains SAP system users and is only shown for SAP publisher. </td></tr><tr><td> Display name </td><td> Unique display name. </td></tr><tr><td> User </td><td> User in the SAP system. </td></tr><tr><td> SAP user id </td><td> SAP ID of the user with access to an SAP system. </td></tr><tr><td> Email </td><td> SAP user email. </td></tr><tr><td> Names </td><td> First and last names of the SAP user. </td></tr><tr><td> User type </td><td> The type of user in the SAP system.- Dialog - System </td></tr><tr><td> License type </td><td> The named user type value assigned to the user in the specified SAP system. </td></tr><tr><td> Named user type </td><td> Normalized named user type assigned to the user in the specified SAP system. </td></tr><tr><td> SAP client </td><td> SAP client from which the user information was pulled. </td></tr><tr><td class="sub-head" colspan="2"> Removal Candidates </td></tr><tr><td> Number </td><td> Removal candidate number. </td></tr><tr><td> Name </td><td> Name of the removal candidate. </td></tr><tr><td> Justification </td><td> Justification for becoming a removal candidate.- Low Usage \(default\) - Unallocated - Unlicensed - Restricted Software </td></tr><tr><td> Product </td><td> Name of the product. </td></tr><tr><td> Publisher </td><td> Name of the publisher. </td></tr><tr><td> State </td><td> State of the removal candidate.- Attention Required - Ready - Awaiting User - Awaiting Approval - Approval - Awaiting Revocation - Closed Complete - Closed Skipped </td></tr><tr><td> Potential savings </td><td> Savings to be gained from reclaiming unused software installations. </td></tr></tbody> </table>**Parent Topic:**[Software license usage](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/sam-license-workbench.md)
| title | Reconciliation and product results |
| description | Field descriptions for the reconciliation results, product results, and software product results. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-asset-management/software-asset-management/Recon-swmodelresults-classic.html |
| release | australia |
| product | Software Asset Management |
| classification | software-asset-management |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 4 |
| breadcrumb | Software license usageUsing Software Asset Management classicSoftware Asset ManagementIT Asset ManagementAsset Management |