Accurately reporting your software true-up cost

concept australia Updated Sep 10, 2026 1 min read accurate-trueup-cost.md

Accurately report your software true-up costs to avoid compliance issues.

Specify the license cost or the license plus maintenance cost in the software model to accurately report the true-up costs during reconciliation. If you don’t specify a license cost or a license plus maintenance cost, the average software entitlement cost is used for true-up cost calculations.

Note: For the Employee license metric in the Oracle publisher pack, the true-up cost is shown for a subscription period of one year.

If you use a license metric to create a software entitlement for a software model, an override license cost record is created if one already doesn't exist for the same license metric. The license cost record is added in the Override License Cost related list. The license cost and license plus maintenance cost is set to zero. If a maintenance license exists, you can override the license cost or the license plus maintenance cost. For details, see Create or update an override license cost record.

Parent Topic:Software reconciliation for compliance

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---
title: Accurately reporting your software true-up cost
description: Accurately report your software true-up costs to avoid compliance issues.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/software-asset-management/accurate-trueup-cost.html
release: australia
product: Software Asset Management
classification: software-asset-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Software reconciliation for compliance, Exploring Software Asset Management, Software Asset Management, IT Asset Management, Asset Management]
---

# Accurately reporting your software true-up cost

Accurately report your software true-up costs to avoid compliance issues.

Specify the license cost or the license plus maintenance cost in the software model to accurately report the true-up costs during reconciliation. If you don’t specify a license cost or a license plus maintenance cost, the average software entitlement cost is used for true-up cost calculations.

**Note:** For the Employee license metric in the Oracle publisher pack, the true-up cost is shown for a subscription period of one year.

If you use a license metric to create a software entitlement for a software model, an override license cost record is created if one already doesn't exist for the same license metric. The license cost record is added in the Override License Cost related list. The license cost and license plus maintenance cost is set to zero. If a maintenance license exists, you can override the license cost or the license plus maintenance cost. For details, see [Create or update an override license cost record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/create-edit-override-license-cost.md).

**Parent Topic:**[Software reconciliation for compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/c_SAMReconciliation.md)