Create software models for SAP

task australia Updated Sep 10, 2026 5 min read add-software-model-sap.md
Raw file servicenow.com

Create software models to record SAP product information.

Before you begin

Role required: sam_user

Important: You can create software models in both the Software Asset Management Core UI and Software Asset Workspace. These steps provide details on creating software models in the Software Asset Management Core UI application. For details on creating software models in Software Asset Workspace, see Create a software model in the Software Asset Workspace.

About this task

Software models are automatically created for engines and license metrics that are pulled from your SAP systems. You can manually create additional software models for SAP products as needed.

The following steps describe information that is specific to SAP. For general instructions on creating software models, see Create software models in Software Asset Management classic.

Note: For SAP S/4HANA Cloud, Private Edition, create a software model with the Product field set to SAP S/4 HANA and the Edition field set to Cloud Private. SAP system users from a Private Cloud deployment are associated with this software model for Full Usage Equivalent (FUE) license calculation.

Procedure

  1. Navigate to the software model.

Interface

Action

Core UI

  1. Navigate to All > Product Catalog > Product Models > Software Models.
  2. Select New.

Software Asset Workspace

  1. Navigate to Workspaces > Software Asset Workspace > License operations > Software models.
  2. Select New.
2. On the form, fill in the fields.
**Note:** Only the fields that are specific to SAP software models are shown. For detailed descriptions of all software model fields, see [Software model fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/software-model-fields.md).

Field

Description

Named user type

SAP named user type. Note: This field appears only when Named Users is selected from the Product field.

Price List

Software group that corresponds to the named user type.Note: This field appears only when Named Users is selected from the Product field.

SAP license metric

License metric that is used to calculate license consumption for an engine. Examples of license metrics are number of employees or number of contracts.Note: This field appears only when an SAP engine is selected from the Product field.

Is relevant

Some SAP engines don't require additional licensing. Select the check box if the engine requires additional licensing. Software models with Is relevant set to false will always be considered compliant by reconciliation.Note: This field appears only when an SAP engine is selected from the Product field.

Threshold

Some SAP engines allow a certain amount of unlicensed usage before your licence position becomes not compliant. The threshold defines the allowed usage and is specific to each engine and license metric. If your engine usage exceeds your licensed amount but is less than the threshold value, the software model is still considered compliant by reconciliation.Note: This field appears only when an SAP engine is selected from the Product field.

3. Select **Submit**.

What to do next

Create a software entitlement to record your licenses for the software model.

Parent Topic:Software Asset Management publisher pack for SAP

Related topics

SAP publisher pack integration architecture

Tables installed with the SAP publisher pack

Set up SAP integration to establish a connection with SAP

Establish an SAP connection using basic authentication

Establish an SAP connection using OAuth 2.0

Create entitlements for SAP

Create a custom SAP named user type

Map a role to a named user type

Create custom SAP price lists

Import custom SAP named user types

Import custom SAP price lists

SAP USMM-based optimization

User transaction activity for named user types

Self-declaring SAP engine license usage

Software Publisher Analytics dashboard for SAP in Software Asset Management classic

Publisher overview for SAP in the Software Asset Workspace

Search documentation
Search document titles and file paths on the australia branch