Software Asset Management · SN Doc Reader

The ServiceNow® Software Asset Management (SAM) application systematically tracks, evaluates, and manages software licenses, compliance, and optimization. You can reclaim unused software rights, purchase new software rights, and manage allocations for entitlements.

Watch this short video for an introduction to the Software Asset Management application.

[Omitted video] Description: Introduction to the Software Asset Workspace

Note: Beginning with the ServiceNow AI Platform Brazil release, limited support is provided for the Software Asset Management classic user interface. While it remains active in your instance, including when you upgrade to a new ServiceNow AI Platform release, you're encouraged to move to the new workspace experience.

For the ITSM Software Asset Management feature of Asset Management, see ITSM Software Asset Management.

Explore [Omitted image "bus-explore.svg"] Alt text: Learn the key features and business value that the Software Asset Management application offers.	Configure[Omitted image "bus-sdlc.svg"] Alt text: Configure the features and components.	Use[Omitted image "bus-manage.svg"] Alt text:Use the intuitive and new user interface to manage software licenses, compliance, and optimization.
Integrate[Omitted image "bus-integration-and-apis.svg"] Alt text:Extend the Software Asset Management capabilities by integrating with SaaS applications.	Supported software publisher licenses[Omitted image "ind-service-provider.svg"] Alt text:Get details about publisher packs that can be used to extend functionality between the ServiceNow AI Platform and your third-party software applications.	Reference [Omitted image "bus-learn.svg"] Alt text:Get details about components such as fields, roles, and license agreement types.

## Learn

What is software asset management (SAM)?

Exploring Software Asset Management
The Software Asset Management application's user interface is enhanced to make it more user friendly and intuitive, allowing you to better manage your software installations.
Configuring Software Asset Management
Install and configure the Software Asset Management application to manage your software inventory, track licenses, and support compliance workflows.
Using AI in Software Asset Management
Streamline your software asset operations by using the ServiceNow Otto for Software Asset Management (SAM) agentic AI workflows and generative AI skills.
Using Software Asset Workspace
Use the Software Asset Workspace, the intuitive and streamlined user interface of the Software Asset Management application, to manage software licenses, compliance, and optimization.
Using Software Asset Management classic
Use the classic Software Asset Management framework to manage your licenses, compliance, and optimization.
Subscriptions for Software Asset Management
ServiceNow Software Asset Management (SAM), part of the IT Asset Management suite, uses a subscription-based licensing model that charges your organization based on the IT resources it manages.
Supported software publisher licenses
With Software Asset Management, there are several publisher packs that can be used to extend functionality between the ServiceNow AI Platform and your third-party software applications.
Engineering license management
Monitor engineering licenses and usage through OpenLM and Open iT to eliminate audit risks, verify license optimization, reduce inaccurate forecasting, and prevent denials. These license management services support accurate forecasting for software in industries such as aerospace, oil and gas, and construction.
SaaS License Management
SaaS License Management tracks and controls cloud-based application subscriptions within Software Asset Management (SAM). This capability helps organizations manage subscriptions, monitor usage, and control costs across hybrid and direct SaaS models.
Software Spend Detection
Use the Software Spend Detection feature to track, analyze, and optimize software spending from imported financial data.
Software Asset Management administration
Software Asset Management administration tasks include adding custom part number records and custom license metrics. You can also refresh processor definitions and migrate software installations. Software Asset Management content service can be enabled, and migration procedures are also included.
Platform Analytics Solution for Software Asset Management classic
This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
Software Asset Management references
Use the descriptions provided to help you fill in the Software Asset Management forms.
ServiceNow Otto for Software Asset Management (SAM)
Use the ServiceNow Otto for Software Asset Management (SAM) application to integrate generative AI capabilities into your daily workflow, thereby minimizing manual tasks while enhancing compliance visibility and optimization insights.

Parent Topic:Asset Management

title	Software Asset Management
description	The ServiceNow Software Asset Management \(SAM\) application systematically tracks, evaluates, and manages software licenses, compliance, and optimization. You can reclaim unused software rights, purchase new software rights, and manage allocations for entitlements.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/it-asset-management/software-asset-management/c\_SoftwareAssetMgmt.html
release	australia
product	Software Asset Management
classification	software-asset-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	3
breadcrumb	IT Asset ManagementAsset Management