Install ServiceNow Otto for Software Asset Management \(SAM\)

---
title: Install ServiceNow Otto for Software Asset Management \(SAM\)
description: If you have the admin role, you can install the ServiceNow Otto for Software Asset Management \(SAM\) application. The ServiceNow Otto for Software Asset Management \(SAM\) application integrates generative AI capabilities into your daily workflow tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/software-asset-management/install-now-assist-sam.html
release: australia
product: Software Asset Management
classification: software-asset-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring ServiceNow Otto for Software Asset Management \(SAM\), Configuring Software Asset Management, Software Asset Management, IT Asset Management, Asset Management]
---

# Install ServiceNow Otto for Software Asset Management \(SAM\)

If you have the admin role, you can install the ServiceNow Otto for Software Asset Management \(SAM\) application. The ServiceNow Otto for Software Asset Management \(SAM\) application integrates generative AI capabilities into your daily workflow tasks.

## Before you begin

Role required: admin

## Procedure

1.  Go to the [ServiceNow Store](https://store.servicenow.com/store).

2.  In the search bar, enter ServiceNow Otto for Software Asset Management \(SAM\) and then select **Search**.

3.  Select the ServiceNow Otto for Software Asset Management \(SAM\) widget and then select **Get** to make this application available for installation on your ServiceNow instance.

4.  On your ServiceNow instance, navigate to **All** > **System Definitions** > **Plugins**.

5.  Search for the ServiceNow Otto for Software Asset Management \(SAM\) application.

6.  Select **Install**.


## Result

The agentic workflow and the AI agents included in the ServiceNow Otto for Software Asset Management \(SAM\) application are installed on your ServiceNow instance.

## What to do next

1.  Enable the Now Assist panel to access the AI agents. For details, see [Activate the ServiceNow Otto panel standard chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/activate-now-assist-panel.md).
2.  Activate the AI Search application on your ServiceNow instance enabling the AI agents to search and get related records.
    1.  Navigate to **All** > **AI Search** > **AI Search Status**.
    2.  Trigger the automatic AI Search activation process on your ServiceNow instance by selecting **Request AI Search**.

        **Note:** The activation process can take up to 24 hours.


**Parent Topic:**[Configuring ServiceNow Otto for Software Asset Management \(SAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/now-assist-sam-configuration.md)