Recommended actions skill - Triggers and Inputs
Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate recommended actions. A trigger initiates an action, such as when the system generates recommended actions.
Triggers for recommended actions skill
The following table lists the triggers that determine when recommended actions are generated and how the list of recommended actions is displayed.
|
Trigger |
Description |
|---|---|
|
User-triggered |
Recommended actions is generated when the user manually triggers the skill by selecting either of the two options in the Publisher details page:
|
The following table lists the inputs for the recommended actions skill.
|
Inputs |
Source |
|---|---|
|
Configuration inputs | |
|
Health check issues |
Scan Findings [Scan_finding] |
|
Installs requiring actions |
Installs Unlicensed Reasons [samp_install_unlicensed_reason] |
|
Normalization Rate |
Software Discovery Models [cmdb_sam_sw_discovery_model] |
|
Normalization suggestions |
Normalization Suggestions [samp_normalization_suggestion] |
|
Maintenance inputs | |
|
Remediation options |
Remediation Options [samp_remediation_option] |
|
End of Life |
Software Lifecycle Report [sam_sw_product_lifecycle_report] |
|
Missing end of life dates |
Software Lifecycle Report [sam_sw_product_lifecycle_report] |
|
Expiring entitlements |
Software Entitlements [alm_license] |
|
Optimization inputs | |
|
Removal candidates |
Removal Candidates [samp_sw_reclamation_candidate] |
|
Optimization (Microsoft):
|
Software Subscriptions [samp_sw_subscription] Purchased Subscription Details [samp_purchased_subscription_details] Microsoft Core License Optimization Reports [samp_ms_optimization_report] |
|
Optimization (Adobe):
|
Software Subscriptions [samp_sw_subscription] |
|
Optimization (Red Hat): Licensing optimizations |
Potential savings by optimizing licenses [samp_license_optimization_summary] |
|
Optimization (SAP):
|
SAP System Users [samp_sap_system_user] License Metric Results [samp_license_metric_result] Removal Candidates [samp_sw_reclamation_candidate] |
--- title: Recommended actions skill - Triggers and Inputs description: Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate recommended actions. A trigger initiates an action, such as when the system generates recommended actions. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/software-asset-management/recommended-actions-triggers-inputs.html release: australia product: Software Asset Management classification: software-asset-management topic_type: reference last_updated: "2026-11-06" reading_time_minutes: 1 breadcrumb: [Software Asset Management references, Software Asset Management, IT Asset Management, Asset Management] --- # Recommended actions skill - Triggers and Inputs Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate recommended actions. A trigger initiates an action, such as when the system generates recommended actions. ## Triggers for recommended actions skill The following table lists the triggers that determine when recommended actions are generated and how the list of recommended actions is displayed. <table id="table_triggers_ras"><thead><tr><th> Trigger </th><th> Description </th></tr></thead><tbody><tr><td> User-triggered </td><td> Recommended actions is generated when the user manually triggers the skill by selecting either of the two options in the Publisher details page: - Get recommendations icon on Recommended actions sidebar and then select **Get recommendations**. - **Summarize** button for a product. When you select **Summarize**, both the product summary along recommended actions gets generated. </td></tr></tbody> </table>## Inputs for the recommended actions skill The following table lists the inputs for the recommended actions skill. <table id="table_inputs_ras"><thead><tr><th> Inputs </th><th> Source </th></tr></thead><tbody><tr><td colspan="2"> **Configuration inputs** </td></tr><tr><td> Health check issues </td><td> Scan Findings \[Scan\_finding\] </td></tr><tr><td> Installs requiring actions </td><td> Installs Unlicensed Reasons \[samp\_install\_unlicensed\_reason\] </td></tr><tr><td> Normalization Rate </td><td> Software Discovery Models \[cmdb\_sam\_sw\_discovery\_model\] </td></tr><tr><td> Normalization suggestions </td><td> Normalization Suggestions \[samp\_normalization\_suggestion\] </td></tr><tr><td colspan="2"> **Maintenance inputs** </td></tr><tr><td> Remediation options </td><td> Remediation Options \[samp\_remediation\_option\] </td></tr><tr><td> End of Life </td><td> Software Lifecycle Report \[sam\_sw\_product\_lifecycle\_report\] </td></tr><tr><td> Missing end of life dates </td><td> Software Lifecycle Report \[sam\_sw\_product\_lifecycle\_report\] </td></tr><tr><td> Expiring entitlements </td><td> Software Entitlements \[alm\_license\] </td></tr><tr><td colspan="2"> **Optimization inputs** </td></tr><tr><td> Removal candidates </td><td> Removal Candidates \[samp\_sw\_reclamation\_candidate\] </td></tr><tr><td> Optimization \(Microsoft\): - Inactive subscriptions - Unassigned subscriptions - Licensing optimizations </td><td> Software Subscriptions \[samp\_sw\_subscription\] Purchased Subscription Details \[samp\_purchased\_subscription\_details\] Microsoft Core License Optimization Reports \[samp\_ms\_optimization\_report\] </td></tr><tr><td> Optimization \(Adobe\): - Inactive users - Unresolved subscriptions </td><td> Software Subscriptions \[samp\_sw\_subscription\] </td></tr><tr><td> Optimization \(Red Hat\): Licensing optimizations </td><td> Potential savings by optimizing licenses \[samp\_license\_optimization\_summary\] </td></tr><tr><td> Optimization \(SAP\): - Inactive users - Named user assignment - Locked out user - Licensed non-dialog users - Role based license optimization - Transaction based license optimization - Unused engines </td><td> SAP System Users \[samp\_sap\_system\_user\] License Metric Results \[samp\_license\_metric\_result\] Removal Candidates \[samp\_sw\_reclamation\_candidate\] </td></tr></tbody> </table>**Parent Topic:**[Software Asset Management references](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/references.md)
| title | Recommended actions skill - Triggers and Inputs |
| description | Configure the triggers and inputs to determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate recommended actions. A trigger initiates an action, such as when the system generates recommended actions. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-asset-management/software-asset-management/recommended-actions-triggers-inputs.html |
| release | australia |
| product | Software Asset Management |
| classification | software-asset-management |
| topic_type | reference |
| last_updated | 2026-11-06 |
| reading_time_minutes | 1 |
| breadcrumb | Software Asset Management referencesSoftware Asset ManagementIT Asset ManagementAsset Management |