Software EOL request fields
Use the Software EOL request form to create a software end of life (EOL) request for software products in your asset estate that are reaching or have reached EOL.
Software EOL request form
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Field |
Description |
|---|---|
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Number |
A unique identifier for the EOL request. |
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Company |
Name of the publisher of the software product. |
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Product |
Name of the software product. |
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Edition |
Edition of the software. |
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Version |
Licensable version of the software. |
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Full version |
The granular licensable version of the software. |
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Justification |
Reason for starting the EOL request on the software. |
|
Stage |
The stage of the software EOL request. The default stage is Draft. Possible values include:- Draft
|
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Action initiated |
The action taken to manage EOL risk. Possible values include:- Pending
|
|
Version type |
Version type values include:- Version (build version)
Note: You can manage EOL risk either for a version or full version of a software product. |
|
Priority |
Priority of the software EOL request. |
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Assignment group |
The group from which an individual is selected to complete the software EOL request. |
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Assignment to |
The individual assigned to complete the software EOL request, who is selected from the Assignment group. |
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Short description |
A brief description of the task. |
|
Description |
A detailed description of the task. |
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Work notes |
Information about how the EOL workflow task is resolved. |
|
Field |
Description |
|---|---|
|
Number |
A unique identifier for the software EOL task. |
|
Name |
Name of the software EOL task. |
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Software EOL request |
The identifier of the software EOL request. |
|
Parent |
The identifier of the parent task. |
|
State |
The state of the software EOL task. The default state is Open. |
|
Action |
Indicates the action that you can take after deciding an IT strategy. Possible values include:- Remove EOL software: Remove the EOL software product from the asset inventory.
This field appears only when the value selected in the Name field is Decide on IT strategy. |
|
Priority |
Priority of the software EOL task. |
|
Assignment group |
The group from which an individual is selected to complete the software EOL task. |
|
Assigned to |
The individual assigned to complete the software EOL task, who is selected from the Assignment group. |
|
Short description |
A brief description of the task. |
|
Description |
A detailed description of the task. |
|
Notes |
Additional information about the EOL task. |
|
Work notes |
Information about how the software EOL task is resolved. |
--- title: Software EOL request fields description: Use the Software EOL request form to create a software end of life \(EOL\) request for software products in your asset estate that are reaching or have reached EOL. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/software-asset-management/software-eol-request.html release: australia product: Software Asset Management classification: software-asset-management topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Software Asset Management references, Software Asset Management, IT Asset Management, Asset Management] --- # Software EOL request fields Use the Software EOL request form to create a software end of life \(EOL\) request for software products in your asset estate that are reaching or have reached EOL. ## Software EOL request form <table id="table_rhj_z4k_3bc"><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Number </td><td> A unique identifier for the EOL request. </td></tr><tr><td> Company </td><td> Name of the publisher of the software product. </td></tr><tr><td> Product </td><td> Name of the software product. </td></tr><tr><td> Edition </td><td> Edition of the software. </td></tr><tr><td> Version </td><td> Licensable version of the software. </td></tr><tr><td> Full version </td><td> The granular licensable version of the software. </td></tr><tr><td> Justification </td><td> Reason for starting the EOL request on the software. </td></tr><tr><td> Stage </td><td> The stage of the software EOL request. The default stage is **Draft**. Possible values include:- Draft - Open - Analysis - Action initiated - Completed - Cancelled </td></tr><tr><td> Action initiated </td><td> The action taken to manage EOL risk. Possible values include:- Pending - Remove EOL software - Upgrade - Purchase support - Move to Azure - Accept risk </td></tr><tr><td> Version type </td><td> Version type values include:- Version \(build version\) - Full version \(main version\) **Note:** You can manage EOL risk either for a version or full version of a software product. </td></tr><tr><td> Priority </td><td> Priority of the software EOL request. </td></tr><tr><td> Assignment group </td><td> The group from which an individual is selected to complete the software EOL request. </td></tr><tr><td> Assignment to </td><td> The individual assigned to complete the software EOL request, who is selected from the **Assignment group**. </td></tr><tr><td> Short description </td><td> A brief description of the task. </td></tr><tr><td> Description </td><td> A detailed description of the task. </td></tr><tr><td> Work notes </td><td> Information about how the EOL workflow task is resolved. </td></tr></tbody> </table>## Software EOL tasks tab <table id="table_ipf_rc1_4bc"><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Number </td><td> A unique identifier for the software EOL task. </td></tr><tr><td> Name </td><td> Name of the software EOL task. </td></tr><tr><td> Software EOL request </td><td> The identifier of the software EOL request. </td></tr><tr><td> Parent </td><td> The identifier of the parent task. </td></tr><tr><td> State </td><td> The state of the software EOL task. The default state is **Open**. </td></tr><tr><td> Action </td><td> Indicates the action that you can take after deciding an IT strategy. Possible values include:- Remove EOL software: Remove the EOL software product from the asset inventory. - Upgrade: Upgrade to the latest or the supported software version. - Purchase support: Purchase additional support for maintenance. - Move to Azure: Migrate to Microsoft Azure. This action is available only for Microsoft products. - Accept risk: Accept risks associated with the EOL software. This field appears only when the value selected in the **Name** field is **Decide on IT strategy**. </td></tr><tr><td> Priority </td><td> Priority of the software EOL task. </td></tr><tr><td> Assignment group </td><td> The group from which an individual is selected to complete the software EOL task. </td></tr><tr><td> Assigned to </td><td> The individual assigned to complete the software EOL task, who is selected from the **Assignment group**. </td></tr><tr><td> Short description </td><td> A brief description of the task. </td></tr><tr><td> Description </td><td> A detailed description of the task. </td></tr><tr><td> Notes </td><td> Additional information about the EOL task. </td></tr><tr><td> Work notes </td><td> Information about how the software EOL task is resolved. </td></tr></tbody> </table>**Parent Topic:**[Software Asset Management references](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/references.md)
| title | Software EOL request fields |
| description | Use the Software EOL request form to create a software end of life \(EOL\) request for software products in your asset estate that are reaching or have reached EOL. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-asset-management/software-asset-management/software-eol-request.html |
| release | australia |
| product | Software Asset Management |
| classification | software-asset-management |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Software Asset Management referencesSoftware Asset ManagementIT Asset ManagementAsset Management |