Using agentic workflows in ServiceNow Otto for SAM

---
title: Using agentic workflows in ServiceNow Otto for SAM
description: Use the ServiceNow Otto for SAM AI agent collection to complete tasks autonomously.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/software-asset-management/using-now-assist-sam-ai-agents-usecases.html
release: australia
product: Software Asset Management
classification: software-asset-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using AI in Software Asset Management, Software Asset Management, IT Asset Management, Asset Management]
---

# Using agentic workflows in ServiceNow Otto for SAM

Use the ServiceNow Otto for SAM AI agent collection to complete tasks autonomously.

-   **[ServiceNow Otto for Software Asset Management \(SAM\) AI agent collection to help manage software asset request agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/now-assist-sam-fulfill-sw-asset-requests-workflow.md)**  
Use the Help manage software request agentic workflow to fulfill a software request by either allocating the available entitlements or generating a purchase order for the software model.
-   **[ServiceNow Otto for Software Asset Management \(SAM\) AI agent collection to evaluate software removal candidate agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/now-assist-sam-evaluate-removal-candidate-workflow.md)**  
Use the Evaluate software removal candidate agentic workflow to assess installed or subscription-based software for potential removal by analyzing their usage over a specified period and determining the total number eligible for removal. After user confirmation, the workflow initiates the eligible removal candidate for reclamation.
-   **[ServiceNow Otto for Software Asset Management \(SAM\) AI agent collection to create software reclamation rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/now-assist-sam-create-software-reclamation-rule-workflow.md)**  
Use the Create software reclamation rule agentic workflow to automatically create reclamation rules by identifying software products that lack reclamation rules but are viable candidates.

**Parent Topic:**[Using AI in Software Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/using-ai-in-software-asset-workspace.md)