Using generative AI skills in ServiceNow Otto for Software Asset Management \(SAM\)

---
title: Using generative AI skills in ServiceNow Otto for Software Asset Management \(SAM\)
description: Use ServiceNow Otto for Software Asset Management \(SAM\) generative AI capabilities to streamline your daily Software Asset Management workflow.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-asset-management/software-asset-management/using-now-assist-sam.html
release: australia
product: Software Asset Management
classification: software-asset-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using AI in Software Asset Management, Software Asset Management, IT Asset Management, Asset Management]
---

# Using generative AI skills in ServiceNow Otto for Software Asset Management \(SAM\)

Use ServiceNow Otto for Software Asset Management \(SAM\) generative AI capabilities to streamline your daily Software Asset Management workflow.

-   **[Generate publisher compliance summaries by using ServiceNow Otto for Software Asset Management \(SAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/summarize-publisher-compliance-now-assist-sam.md)**  
Generate a comprehensive summary for a publisher that covers software deployment, license compliance, configuration health, and optimization. The detailed publisher summary helps you to gain insights into the publisher estate.
-   **[Generate product compliance summaries by using ServiceNow Otto for Software Asset Management \(SAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/summarize-product-compliance-now-assist-sam.md)**  
Generate a comprehensive summary for a product that covers software deployment, license compliance, optimization, and issues. The detailed product compliance summary helps in gaining insights into your software assets and makes it easier to manage licenses.
-   **[Generate recommended actions for products by using ServiceNow Otto for Software Asset Management \(SAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/recommended-actions-now-assist-sam.md)**  
Generate a list of recommended actions to manage software license compliance and optimize licensing spend. The recommended actions help you to take appropriate steps to fix any configuration, maintenance, and optimization issues.
-   **[Generate troubleshooting guidance for SaaS and SSO integrations by using ServiceNow Otto for Software Asset Management \(SAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/troubleshooting-saas-now-assist-sam.md)**  
Generate error messages and detailed guidance to troubleshoot runtime job failures for SaaS and SSO integrations. These recommendations enable you to resolve common configuration issues and reduce downtime.
-   **[Automate user resolution for SaaS license management using ServiceNow Otto for Software Asset Management \(SAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/automate-userresolution-saas-now-assist-sam.md)**  
Automatically generate user resolution rules to ensure accurate mapping of incoming SaaS subscription data to SAM users.
-   **[Extract entitlements from software contracts using ServiceNow Otto for Software Asset Management \(SAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/extract-entitlements-from-contracts-now-assist-sam.md)**  
Reduce manual effort by leveraging generative AI to automatically create entitlements by extracting information from software contracts.
-   **[Resolve entitlement import errors by using ServiceNow Otto for Software Asset Management \(SAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/resolve-entitlement-import-error.md)**  
Reduce manual effort when reviewing entitlement import errors in the Software Asset Workspace using ServiceNow Otto for SAM AI skills.
-   **[Classify and normalize software spend transactions by using ServiceNow Otto for Software Asset Management \(SAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/classify-normalize-software-spend-transactions.md)**  
Classify imported spend transactions to identify software purchases and normalize the derived raw publisher and raw product by matching them to existing publisher and product records. This automation reduces manual effort and improves spend reporting accuracy.

**Parent Topic:**[Using AI in Software Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/software-asset-management/using-ai-in-software-asset-workspace.md)