Identify similar records using AI

---
title: Identify similar records using AI
description: Use the identify similar records skill to find demand records with similar names, descriptions, or business case content.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/strategic-planning/identify-similar-demand-records.html
release: australia
product: Strategic Planning
classification: strategic-planning
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [AI skill, ServiceNow Otto, Gen AI, Generative AI, SPM, Strategic Portfolio Management, Identify similar demand records]
breadcrumb: [Manage demands, Use, Next Experience for Demand Management in Strategic Planning, Strategic Planning, Strategic Portfolio Management]
---

# Identify similar records using AI

Use the identify similar records skill to find demand records with similar names, descriptions, or business case content.

## Before you begin

**Important:** This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

If you have custom roles that require access to this skill, update the ACLs \(access control lists\) for those roles that require access.

Role required: it\_demand\_user

## About this task

\[Omitted video\] Description: Identify similar demand records using the identify similar records AI skill.

-   If similar records exist, the related list displays them.
-   If no similar records are found, a message appears and the related list remains empty.

## Procedure

1.  Navigate to **Workspaces** > **Strategic Planning Workspace**.

2.  Select the Demands icon \[Omitted image "demands-icon.png"\].

3.  Open a demand from the **List** page.

4.  Select **Details** from the navigation menu.

5.  Select **Identify similar demands**.

    The similar demands identified by AI are displayed in the top banner and the **Similar Demands** tab.

    \[Omitted image "identify-similar-records-dw.png"\] Alt text: List of similar records identified by AI.


## What to do next

To view full details of a similar demand record, select the demand number link from the **Similar Demands** tab.

**Note:** If the **Similar Demands** tab isn't visible, select **More** > **Similar Demands**.