Strategic Planning

The action form enables you to create an action for a demand.

Activate the Goal insights generation scheduled job to automatically generate AI-driven insights for a predefined set of goals at a scheduled frequency.

Activate the Jira configuration so that EAP teams integrated with Jira projects can be shown in the Enterprise Agile Planning workspace.

Actual cost and effort represent the realized cost and time spent on demands and demand tasks. Values are calculated from approved time cards and hourly rates.

Add actions required to resolve an issue or risk for a demand based on your analysis of the risk or issue.

Track and manage the relationship between demands and organizational goals or targets directly from the Next Experience for Demand Management. Linking demands to goals or targets supports alignment with strategic priorities and shows how each demand contributes to broader organizational objectives.

Define and manage requirements for a demand to capture its functional and technical specifications. Demand managers can associate planned tasks with the requirement, and assign an owner responsible for verifying that requirements are met.

Delegate assignments and track demand progress by managing the stakeholders associated with a demand.

Add a decision to a demand to record the solution or plan for a risk or issue.

Provide values for the dynamic attributes available on a demand through its Additional Information tab. This approach captures governance-process-specific information without affecting demands using other experiences.

Add references to application records or fields in demand Docs to keep documentation current without manual updates. You can add references from any table on your ServiceNow instance you have access to.

Create a cost plan for a specified duration to track planned and actual expenses. Edit cost plans to adjust planned expenses and delete descoped forecasts.

Add an issue to a demand to escalate a risk or to track an unexpected problem. If the issue remains unresolved, unnecessary conflicts, delays, or even a failure can occur.

Create an expense line to capture the cost associated with a specific source, such as a user or a fixed asset, for a demand.

If you have existing dashboards created using Platform Analytics, you can add them to the Strategic Planning Workspace to access them directly from a single location.

Add a change request as the outcome of an action taken to resolve an issue or mitigate a risk. The change request can affect the demand's scope, resource requirements, cost, or schedule.

Add a risk to a demand to identify, analyze, prioritize, plan, and track potential problems during any phase of the demand life cycle.

Strategic Planning Workspace (SPW) enables you to manage enterprise strategy and goals, product feedback, portfolio planning, and enterprise agile planning for your organization. Evaluate product performance, align work with strategy, and scale your Agile framework from a single workspace.

Apply a template to demand Doc pages to standardize content structure across demands or save a configured page as a reusable template for your team.

Approve qualified demands in Next Experience for Demand Management. Approving a demand moves it to the Approved state, where the demand manager can convert it into a work item such as a project or enhancement.

Assign a resource for unassigned work for a demand using the suggestions which match the skill-set and primary attributes requirements.

Filter the unassigned work to view priority requests and assign them to resources. Get additional insights and approve the assigned work using the inline editing feature.

Create AI systems from directly within the demand workflow and associate them with your demands.

Associate monetary and non-monetary benefit plans, so that you can capture the potential benefits (financial and non-financial) accrued by the demand.

Associate a primary goal or target for the planning items where the items contribute to achieving the goal or target.

Create a goal or target relationship with a planning item or any other item to identify and associate your current or future work and achieve your goals and targets.

Updating the entered currency, entered benefit, offset type, or fiscal period of a benefit plan updates all related amount fields in the benefit plan and its breakdowns. The amounts in the related demand fields are recalculated and reflected in demand currency.

The Demands Dashboard provides a visual summary of demand data directly in the Next Experience for Demand Management. The dashboard and demand list views are available from the same workspace, with filters that apply across all widgets.

Generate employee profiles for resources and map them with primary attributes to start capacity planning.

Copy the base demand summarization skill and customize it with your own fields, related entities, and prompt to summarize demands.

A complete reference of RIDAC record fields, including data type, requirements, default values, and behavior notes for Strategic Planning Workspace.

Learn about the roles and tables installed with the SPW Jira Integrations application.

Several types of components are installed with installation of the Strategic Planning application, such as user roles, tables, scheduled jobs, system properties, and custom scripts.

Configure custom risk ranks and value scores to rate the impact and probability factors of risks. These values determine the degree of the risks associated with a demand.

Configure the budget attribute by expense type or cost type as an instance-level to work on budget allocations for your demands.

Configure the fields that appear in the demand details ticket page in Employee Slate.

Configure a system property that controls which tab opens when a demand record is created. Set this property to match your team's workflow.

Configure the generative AI skills for demands by defining their triggers, display locations, and access settings to make it available to users.

The Goal insights generation scheduled job automatically generates AI-driven insights for a defined set of goals at a scheduled frequency.

Configure the filter criteria for the Goal insights generation scheduled job to define the set of goals for which insights are automatically generated.

Add or modify an existing question for creating a demand through Agent assist in Virtual Agent using the conversational experience.

Configure reminders to notify target owners and contributors to update actuals for their targets by a specified date.

Run the scheduled job to populate the planning item field on RIDAC records that were created before the Strategic Planning was installed. This job ensures legacy RIDAC records appear correctly in related lists and reports.

Configure demand experiences so that each type of demand has its own custom fields, form view, and visible modules.

Configure integration settings for each Jira project before importing issues to ensure accurate and consistent visibility of work in both Strategic Planning Workspace and Jira. These settings such as team association and data mappings define how work items sync between both applications.

Configure the set up and implementation of SPW Jira Integrations. You can either follow the tasks listed in the configuration or use Guided Setup.

Strategy and Goals in Strategic Planning Workspace requires no mandatory configuration to get started.

Connect Strategic Planning Workspace to Jira to enable the integration between the applications.

If the dashboard you want to create is similar to an existing one, duplicating the existing dashboard saves your time. After duplicating the dashboard, you can customize the tabs and widgets as required.

Copy a resource assignment to create one with inherited values, then adjust the fields before submitting. This reduces repetitive data entry when similar assignments recur across plans.

The cost plan form enables you to create a cost plan for a demand.

Updating the unit cost, quantity, or fiscal period of a cost plan updates all related amount fields in the cost plan and its breakdowns. The amounts in the related demand fields are recalculated and reflected in the demand currency.

In the Platform Analytics experience, you can create, duplicate, share, and export dashboards with data visualizations, filters, and other elements.

Create a demand experience to control the form view, demand modules, and dynamic attributes that appear on demands to support configuration independence across different types of demands.

Create a dynamic category to define the custom fields that appear on demand records of a specific demand experience.

Create tasks for a demand to delegate cost, effort, risk, and benefit assessment activities. Assign a resource or group to the demand task to track the time and effort spent performing the specified activities.

Store information related to your tasks, reference users and task records using pages and subpages in Docs. You can also collaborate on editing documents in real time.

Create an entity, such as a work item, from a demand so that you can track work on the demand.

Create boards that bring strategic priorities, goals, and targets together in one focused view, helping your organization stay aligned and drive measurable business outcomes.

Create a child connection & credential alias that will be used to connect to Jira later, to enable integration between Strategic Planning and Jira.

Create and compare financial baselines to get a snapshot of the demand expenses and compare the planned costs.

Using your Jira instance details, create a connection and credential for the child alias. This alias is used to enable the two-way sync of work item updates between Strategic Planning Workspace and Jira.

Learn about the fields of the Create Connection & Credential form, which is used while setting up SPW Jira Integrations.

In the Platform Analytics experience, you can create shareable dashboards with data visualizations, filters, and other elements. You can use the available elements in the inline editor to create different types of widgets as needed.

Create demands to capture the strategic and operational requirements and centralize information for stakeholder assessment and prioritization.

Create a goal and set targets to measure progress and align with your organization's strategic priorities.

The goal/target relationship form enables you to define how a goal relates to a demand.

Create a Jira instance record which is later used to connect Strategic Planning Workspace and Jira.

Edit a planned monetary benefit plan to revise the benefits, dates, and offset to keep financial records current.

Create and manage monetary benefit plans to track potential monetary benefits during demand execution.

Create a non-monetary benefit plan to specify the estimated non-monetary benefit in a category for a fiscal period. Demand benefit plans capture the potential benefits accrued by the demand when the demand is executed.

Create a Personal Access Token (PAT) for your Jira Server/Data Center instance, which is later used to create a connection between Strategic Planning and Jira.

The resource assignment form enables you to create a resource assignment record for a demand.

Create and manage resource assignments for demands directly from Next Experience for Demand Management to efficiently manage the work on demands.

Create a Risk, Issue, Decision, Action, or Change item and associate it with an Enterprise Agile Planning (EAP) iteration.

Create a Risk, Issue, Decision, Action, or Change item and associate it with a portfolio plan goal or a goal that is part of a board (Strategy and Goals).

Create a Risk, Issue, Decision, Action, or Change item and associate it with a planning item in the Strategic Planning Workspace.

The Demand stakeholder form enables you to create a stakeholder record for a demand.

Create and manage strategic plans to define your organization's purpose, strategic priorities, and associated goals.

Create a strategic priority to define and focus your organization's strategic direction, and align it with the goals you want to achieve.

Ensure work items from Jira are mapped to the right teams in Enterprise Agile Planning (EAP) by associating Jira projects with EAP teams.

Learn about creating custom mapping configurations to map Jira issue types, fields, and choices with SPW entities, to match your team's processes.

Customize the demand form in Next Experience for Demand Management to configure which fields appear when users create a demand.

Dashboards in Strategic Planning Workspace help product and portfolio managers monitor performance, track progress, and make informed decisions related to ideas, feedback, strategy, planning, and execution.

Data fields are migrated from a demand to a project when the project is created from the demand.

Data fields that are migrated from a demand to an entity when the selected entity is created from the demand.

Data fields are migrated from a demand to an EAP entity when the entity is created from the demand.

The decision form enables you to create a decision or plan for a demand to resolve or mitigate a risk or issue.

Learn about the default mapping configuration of Epic, Story, and Sprint work types between Strategic Planning and Jira.

Set up Agile team structures in Enterprise Agile Planning (EAP) for teams associated with Jira projects so that imported work items and updates from Jira display correctly in EAP.

Defer demands in Next Experience for Demand Management to move them to the backlog when they aren't feasible to act on currently, such as when resources aren't available. After deferral, demands can be reviewed and moved to any other demand state.

Delete demands to remove them from Next Experience for Demand Management. Demands can be deleted only while in the Pending state.

Use the conversational experience of ServiceNow Otto for Virtual Agent to create a demand from any application that supports Virtual Agent.

The default demand workflow playbook includes predefined stages and activities that guide you through the demand life cycle.

The demand experience form information is used to create or update a demand experience.

A demand experience defines a governance process and controls which form view, modules, and dynamic attributes appear on a demand.

The demand form information is used to update the Details tab of a demand.

The demand workflow defines the stages a demand moves through, from initial intake to assessment, approval, and execution. At each stage, you can evaluate the demand, align it with business objectives, and set up the right processes before resources are assigned.

Multicurrency fields are available in the demand forms when the demand currency view is enabled.

The Demand Task form enables you to create or modify a demand task.

Demand tasks are units of work within a demand. Use them to plan and organize initial activities before converting the demand into a work entity such as a product, feature, or enhancement.

Important terms in Next Experience for Demand Management are listed in the table.

Reference information to provide additional details about Next Experience for Demand Management such as the fields, user roles, tables, and multicurrency.

Next Experience for Demand Management enables you to create, evaluate, and prioritize demands throughout the demand life cycle.

Docs supports real-time collaboration on documentation such as meeting notes, demand requirements, and technical specifications.

Create a copy of an existing goal or target to align goals with your organizational strategic priorities. If the goal or target you want to create is similar to an existing one, duplicating the existing record saves your time.

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Customize or edit a dashboard by adding sections, filters, images, lists, process mining maps, and rich text. If the dashboard has been shared, any changes you make are applied globally.

Edit allocated efforts for tasks which have partial actual efforts logged directly from the grid view. This keeps reported time accurate without rolling back time entries through other channels.

Update the details of a draft demand in Employee Slate before submitting it for a demand manager's review.

Customize or edit a dashboard as needed by adding sections, filters, images, lists, process mining maps, and rich text. If the dashboard has been shared, any changes you make are applied globally.

Enable import and export for a Jira project to ensure data is consistent across for all stakeholders using Strategic Planning Workspace and Jira.

Enable the demand currency view to track the planned costs of a demand in the selected demand currency.

Enable allocation property after migrating to Next Experience to work on budget allocation for your demands.

Enable the benefit plans property to create and manage benefit plans for demands.

Enable the planning attributes Group, Skill, and Role to view resource capacity details in demands.

Enable the sn_align_ws.enable_smart_assessments property so demands use smart assessments instead of the classic assessment workflow, when they are moved to screening.

End a resource assignment at a specific date to release a resource from a task before the planned end date. Future effort is removed and the heatmap updates to reflect the resource's availability.

In Strategy and Goals, you start by creating a strategic plan that captures your organization's mission, vision, and values. You then define strategic priorities that align with your mission and vision of your organization, and create goals under each priority to establish what your organization wants to achieve. For each goal, you can set targets to track and measure progress toward achieving it.

Enterprise-Wide Deployment (EWD) partitions demand data by criteria such as department. Demand experiences extends that by controlling each demand's fields, modules, and layout.

Build a demand playbook that guides technology investment requests through intake, architecture review, and a steering committee decision, and moves the demand state automatically at each step.

The Execution Dashboard helps portfolio and product managers gain real-time visibility into delivery progress across work items, enabling portfolio leads to detect delays, course-correct early, and keep the strategy on track.

The expense line form enables you to create an expense line for the actual expenses for your demand.

The Demands dashboard in Next Experience for Demand Management help demand users and managers monitor performance, track progress, and make informed decisions related to demands.

Next Experience for Demand Management enables you to create, evaluate, and prioritize demands, throughout the demand life cycle.

RIDAC (Risk, Issue, Decision, Action, Change) in Strategic Planning Workspace provides a holistic, portfolio-wide view of all risks, issues, decisions, actions, and changes across your entire organization—from individual projects to programs and portfolios.

Use Strategy and Goals in Strategic Planning Workspace to create boards that organize your organization's strategic plans, strategic priorities, goals, and targets in a single, focused view.

As a product and portfolio manager, use dashboards in Strategic Planning Workspace to monitor performance, track progress, and make informed decisions related to ideas, feedback, strategy, planning, and execution. These dashboards leverage Platform Analytics to provide a trend of historical data and regular reports.

Learn more about integrating Strategic Planning Workspace with Jira and review the benefits it can provide for different users in your organization.

Export demand Docs as PDF files to use them offline or share with stakeholders outside Next Experience for Demand Management.

Share data with stakeholders or perform further analysis outside the platform by exporting demand records from Next Experience for Demand Management.

Export a filtered list of RIDAC records to Excel, PDF, CSV, or JSON format. You can download the file directly or send it via email to share RIDAC information with stakeholders.

Extend or reduce the duration of an assignment from the grid view in Resources when the work duration shifts. When you extend or reduce the assignment duration, the assignment dates update and the allocated effort recalculates across the new date range based on the effort redistribution property.

The Feedback Dashboard helps product managers track feedback volume and stakeholder trends to surface recurring pain points, inform prioritization decisions, and demonstrate responsiveness.

Answer your assessment questions so your input counts toward the demand's score, helping it move through qualification without waiting on a manual review.

Field information for forms used in Next Experience for Demand Management.

Activate the scheduled job to automatically generate the resource capacity at the required cadence.

Generate employee profiles for the resources to map against primary attributes.

Review AI-generated insights to identify at-risk goals, assess forecasted statuses, and act on recommendations before goals fall off track.

Generate labor costs to view the expenses of resources using resource assignments and cost plans for a demand.

Use the identify similar records skill to find demand records with similar names, descriptions, or business case content.

Import work items such as epics, features, capabilities, and stories from Jira to Strategic Planning Workspace (SPW) to enable end-to-end visibility in SPW.

Discover and import all available Jira projects and boards into Strategic Planning Workspace to start using the integration between the two applications.

Use the refine records skill to shorten or elaborate text in demand records, helping demand managers and users improve clarity and completeness before saving.

Add images to demand Docs by uploading a file or embedding a URL. You can also download images from a Doc page to use outside Docs.

You can install the SPW Jira Integrations application (sn_spw_jira_int) if you have the admin role.If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:The application installs related ServiceNow Store applications and plugins if they are not already installed.

The issue form enables you to create an issue for a demand.

Learn about the fields of the Jira Instance form, used to connect Strategic Planning to Jira.

Allocate, manage, and approve budget for your demands. Lean budgeting allocates budget for short planning cycles across fiscal periods, such as monthly, quarterly, or yearly. This approach differs from allocating budget to the complete duration of a demand.

Next Experience for Demand Management is a workspace for creating, tracking, prioritizing, and approving demands.

Using boards in Strategy and Goals within Strategic Planning Workspace, you can organize strategic plans, priorities, goals, and targets in a single, focused view.

Financials in Next Experience for Demand Management covers budget, cost plans, expense lines, labor costs, and financial baselines.

After creating a board, you can create strategic plans, priorities, goals, and targets that align with your strategic priorities to drive business outcomes.

Locate and map the primary group, primary role, and primary skill for the resources associated with existing employee profile tables.

Update the details of a board, including its name, description, and configuration settings, to reflect changes in your strategic direction or organizational needs as they evolve.

The benefit plan form enables you to create monetary benefit plans for a demand.

Move a resource assignment to different start and end dates depending on the availability of the resource.

Manage and track demand financials in your corporate currency, regional currency, or project currency using the multicurrency feature.

The multicurrency features in Next Experience for Demand Management enable you to manage and track demand financials in multiple currencies. This section provides field references and explains how cost and benefit plan updates recalculate values in demand currency.

The My Demands widget and conversational experience in Employee Slate brings demand creation and tracking into a single, conversation-first workspace. Requesters can create demands through the conversational experience and track them using widgets.

The non-monetary benefit plan form enables you to create non-monetary benefit plans for a demand.

ServiceNow Otto for Strategic Portfolio Management provides AI-powered skills for demand records that help you quickly understand demand details and refine records. These skills improve planning efficiency and support informed decision-making.

Point the automatic demand to smart assessment trigger at a custom template by overriding the predefined DemandSmartAssessmentUtils script include provided for this customization.

Configure a playbook to match your organization's demand process. Customize the default demand workflow playbook or create one to define the stages and activities that guide demand records through your workflow.

Playbooks in Next Experience for Demand Management provide a guided, structured approach to managing a demand from initiation to completion. Playbooks focus specifically on helping teams follow the demand life cycle for different governance processes, so every demand progresses consistently and critical steps aren't missed.

Add users to the stakeholder registry so Next Experience for Demand Management can automatically populate the stakeholder list when someone creates a demand.

The Product Idea Dashboard helps product managers understand the health, flow, and maturity of submitted ideas, helping innovations progress and helping prevent backlog bottlenecks.

Quick tests enable you to validate that the multicurrency feature in Next Experience for Demand Management works correctly after configuration changes such as applying an upgrade or developing an application.

The Financials tab of the demand dashboard summarizes planned cost, financial benefit, and return on investment (ROI) across demands.

The Overview tab of the demand dashboard summarizes demand volume, activity, and risk across all demands.

The Data Quality tab quantifies the demand, demand tasks, and assessment records that have missing information in key fields.

Adjust the resource assignment dates to match the latest dates of your demands when priorities or timelines change.

Reassign or unassign assigned work from the Resources grid of a demand. You can group the resource board by primary attributes to identify the resources with same primary attributes.

Recalculate the costs of active resource assignments of a demand when hourly rates change in the associated rate model.

The request change form enables you to request for a change in the demand.

The requirement form enables you to create or modify requirements for a demand.

Reset a demand to the Draft state when it has been moved past that state unintentionally or when changes to it are required. A demand can be reset to Draft until an entity is created from it or it has reached the Qualified state.

Plan resources for a demand from the Resources tab in Next Experience for Demand Management to confirm resource availability before converting the demand to a project.

Verify that the default mapping configuration between work items in Strategic Planning Workspace (SPW) and Jira aligns with your team's processes.

Use the RIDAC Action form to create and track action items related to your strategic planning items, goals, or EAP iterations. Manage action item ownership, status, and completion.

Use the RIDAC Change Request form to document and track proposed changes to your strategic planning items, goals, or EAP iterations. Manage change requests and monitor implementation status.

Use the RIDAC Decision form to document and track critical planning decisions related to your strategic planning items, goals, or EAP iterations. Manage decision rationale and implementation status.

Use the RIDAC Issue form to create and manage issues that affect your strategic planning items, goals, or EAP iterations. Track planning challenges, obstacles, and problems that need resolution.

Reference information to provide additional details about RIDAC such as the fields, user roles, tables, and system properties information.

Use the RIDAC Risk form to identify and track potential risks that could impact your strategic planning items, goals, or EAP iterations. Manage risk mitigation strategies and monitor risk exposure.

The risk form enables you to define a risk for a demand.

The risk value lookup form information is used to rate the impact and probability of a risk.

Set your currency preference for managing and tracking demand financials from the functional currency, regional currency, or local currency.

Send reminders to the target owner and contributors to ensure target check-ins are completed before the due date.

Create SMART targets for goals to track and measure the progress of your goals.

Financial planning settings for demands include the financials view, planning attributes, and scheduled jobs.

Next Experience for Demand Management settings control how demands are evaluated and promoted to projects, enhancements, changes, defects, or Enterprise Agile Planning (EAP) entities.

Establish a connection between Strategic Planning Workspace (SPW) and Jira using a Jira instance record.

Share your board with stakeholders and planning managers to provide visibility into goal and target progress, and enable collaboration across your organization.

Share a dashboard with stakeholders, planning managers, portfolio managers, or product managers to provide visibility into work progress and foster collaboration. You can grant either view-only rights or both view and edit rights to a shared dashboard.

Learn about the inputs of each skill for the ServiceNow Otto for Strategic Portfolio Management application. By configuring the inputs for a skill, you can determine how and when a skill is used.

Smart assessments automatically gather structured, weighted feedback from a demand's stakeholders and scores the demand. Demand managers can qualify demands offhand and track every assessment from a single place.

Splitting a resource assignment at a specific date creates a resource assignment for the same user.

Learn about the fields of the Choice Map form, which are used while creating a custom choice mapping configuration for SPW Jira Integrations.

Learn about the fields of the Field Map form, which are used while creating a custom field mapping configuration for SPW Jira Integrations.

Reference topics provide additional information about the lists and forms that you use to configure SPW Jira Integrations.

Improve visibility from strategy to execution with Jira Integration. This integration enables bi-directional syncing of Epics, Features, Capabilities, and Stories. While sprints are created in Enterprise Agile Planning (EAP) and synced to Jira, sprint status updates flow back from Jira to EAP.

RIDAC (Risk, Issue, Decision, Action, Change) in Strategic Planning Workspace gives you complete control over planning uncertainties across your entire organization. Create, track, and manage risks, issues, decisions, actions, and changes—from individual planning items and strategic goals to agile teams and portfolios. Get a unified view across your entire planning hierarchy, stay aligned with organizational strategy, and make informed decisions at every level.

Learn about the fields of the Table Map form, which are used while creating a custom table mapping configuration for SPW Jira Integrations.

The stakeholder register form information is used to add users to the stakeholder registry.

The Strategy Execution Dashboard helps portfolio managers monitor the alignment between strategy and business outcomes, and quickly assess goal progress to ensure high-impact delivery.

Use the Strategic Plan form to define the purpose of your organization, its strategic priorities, and the associated goals.

Use the Strategic Priority form to orient your organization strategic plan toward your goal.

Strategy and Goals in Strategic Planning Workspace enables your organization to create boards and manage your strategic plans, priorities, goals, and targets to drive business outcomes.

Reference information to provide additional details about Strategy and Goals such as the fields, user roles, tables, and system properties information.

Submit a demand record after the required details are complete to progress the demand from the Draft state to the next states of its life cycle.

Record and submit the time spent on a demand task to calculate actual cost and effort. The reported hours are used to track work performed and support demand planning.

Summarize demand records using the demand summarization skill. The skill reviews the demand fields and related lists and helps create a clear summary of the demand.

Automate the actual value for your targets using the target automation feature.

Breaking down a target into smaller periods (for example, Monthly) helps you set a target value for each month and focus on that specific monthly target. The target breakdowns are automatically created based on the Check-in frequency and Target value distribution set for the target.

Learn about the fields of Team Integration Settings form that is used to create an association between Jira projects and EAP teams.

Capture actual benefits from planned benefits to measure revenue and calculate profits.

Export the costs or baseline comparison data for a demand to share with stakeholders.

Update the progress of a target using the Update Actual value related link on the Target form.

Update the progress of a target when its status is changed.

Run the scheduled job to populate the planning item field on RIDAC records that were created before the Strategic Planning was installed. This job ensures legacy RIDAC records appear correctly in related lists and reports.

Update the actual value of a target breakdown when its status is changed.

Update the details of a demand record in Next Experience for Demand Management to reflect any changes in scope, priority, or capacity.

Execute scheduled jobs to upgrade your existing active and inactive demands.

Next Experience for Demand Management enables end-to-end planning and management of demands.

Use the demand workflow default playbook on a demand to complete the activities in each stage and move the demand through its life cycle.

Using the Platform Analytics dashboards in Strategic Planning Workspace, you can monitor performance, track progress, and make informed decisions related to ideas, feedback, strategy, planning, and execution.

After configuration is complete for SPW Jira Integrations, use Enterprise Agile Planning (EAP) to bridge strategy and execution. Plan and schedule work in EAP, let teams deliver in Jira, and see progress and performance flow back to EAP for accurate, real‑time visibility.

Access and filter risks, issues, decisions, actions, and changes from a centralized RIDAC home page. Use multiple filtering levels organized by planning scope to focus on the RIDAC items most relevant to your role.

The Demands Dashboard provides a centralized view of demand data, metrics, and visualizations.

View key data and metrics on a dashboard to monitor performance, track progress, and make informed decisions related to ideas, feedback, strategy, planning, and execution.

Access and view risks, issues, decisions, actions, and changes from the RIDAC home page. Filter RIDAC records by planning scope and type to focus on the items relevant to your needs.

Use the Demands Dashboard to monitor performance, track progress, and make informed decisions about demands.