Configuring Next Experience for Demand Management

---
title: Configuring Next Experience for Demand Management
description: Next Experience for Demand Management settings control how demands are evaluated and promoted to projects, enhancements, changes, defects, or Enterprise Agile Planning \(EAP\) entities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/strategic-planning/setting-up-demand-workspace.html
release: australia
product: Strategic Planning
classification: strategic-planning
topic_type: concept
last_updated: "2026-09-29"
reading_time_minutes: 2
keywords: [configure]
breadcrumb: [Next Experience for Demand Management in Strategic Planning, Strategic Planning, Strategic Portfolio Management]
---

# Configuring Next Experience for Demand Management

Next Experience for Demand Management settings control how demands are evaluated and promoted to projects, enhancements, changes, defects, or Enterprise Agile Planning \(EAP\) entities.

## Configuration overview

Define the following items for Next Experience for Demand Management.

-   Set up Strategic Planning integration with Next Experience for Demand Management. See [Configuring Strategic Planning with PPM, Agile 2.0, and SAFe](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/scenario-planning-in-spw/configuring-apw-with-agile-safe-and-ppm.md).
-   Define who can access and work in the Next Experience for Demand Management. Includes identifying workspace administrators, demand managers, approvers, and reviewers who participate in the demand process. See [Assign a role to a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AssignARoleToAUser.md).
-   Identify individuals or groups who review or need visibility into demand items. Stakeholders provide domain insight during evaluation. See [Populate the stakeholder registry for demands](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/populate-the-stakeholder-registry-dw.md).
-   Specify the fields and attributes needed to capture demand data including form layouts, required fields, and custom data elements. See [Information model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/now-platform-forms-fields-lists.md).
-   Define demand experiences to control the form view, modules, and dynamic attributes for different governance processes, such as Marketing or IT. See [Demand experiences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/demand-experiences-dw.md).
-   Enable smart assessments to automatically create, score, and qualify demand assessments instead of manually creating and reviewing them. See [Enable smart assessments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/enable-smart-assessments-dw.md).
-   Enable the Resources tab so that demand managers can plan resources on a demand before it becomes a project. See [Manage resources for demands](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/resource-planning-for-demands-dw.md).
-   Define the metrics used to evaluate and compare demand items. Common criteria include business value, complexity, cost estimates, and alignment to strategy.
-   Define demand playbooks that align with your organization's processes. See [Playbooks in Next Experience for Demand Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/playbooks-in-demand-workspace.md).
-   Determine what resource‑related information must be associated with demand items, such as estimated effort or team availability.
-   Define and configure the financials for a demand. See [Configure financials for demands](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/setting-up-demand-workspace-old.md).
-   Set the life-cycle stages for a demand item, from creation to review, approval, or conversion through Playbooks.
-   Identify related workspaces or applications that are required with Next Experience for Demand Management such as Project Workspace or Resource Management Workspace to support consistent data across applications.