Using Next Experience for Demand Management

---
title: Using Next Experience for Demand Management
description: Next Experience for Demand Management enables end-to-end planning and management of demands.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-business-management/strategic-planning/use-demands-dmnd-wpc.html
release: australia
product: Strategic Planning
classification: strategic-planning
topic_type: concept
last_updated: "2026-09-29"
reading_time_minutes: 3
keywords: [use]
breadcrumb: [Next Experience for Demand Management in Strategic Planning, Strategic Planning, Strategic Portfolio Management]
---

# Using Next Experience for Demand Management

Next Experience for Demand Management enables end-to-end planning and management of demands.

## Overview of demand tasks

1.  [Create a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/create-demand-from-dw.md)

    Capture a new business need and start structured governance from intake.

2.  [Use playbook for a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/use-playbooks-in-dw.md)

    Define governance processes for low-code or no-code demand changes.

3.  [Create demand tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/create-and-manage-demand-tasks-dw.md)

    Add and manage work needed to progress a demand to approval or delivery readiness, including time card submissions.

4.  [Collaborate with docs in Next Experience for Demand Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/docs-for-demands-dw.md)

    Store and manage documentation for demands from a centralized location within the demand record.

5.  [Add dynamic attributes to a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/add-dynamic-attributes-to-a-demand-dw.md)

    Capture governance-process-specific information on a demand using its Additional Information tab, without adding fields to the base demand form.

6.  [Assess demands with smart assessments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/smart-assessments-overview.md)

    Create, score, and qualify demand assessments using intuitive smart assessments forms.

7.  [Add risks to a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/add-risks-for-a-demand.md)

    Track risks, issues, and decisions related to a demand to maintain traceability and control.

8.  [Managing financials for demands](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/managing-financials-dw.md)

    Plan and control financials associated with a demand such as cost plans, labor costs, and expense lines.

9.  [Create and compare financial baselines for a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/create-compare-financial-baselines-dw.md)

    Create and compare financial baselines to track variance over time.

10. [Edit monetary benefit plans for a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/create-monetary-benefit-plan-for-dw.md)

    Create and manage monetary and non-monetary benefit plans for a demand and associate them to each other.

11. [Manage resources for demands](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/resource-planning-for-demands-dw.md)

    Check resource availability against capacity in the Resources tab and adjust allocations before the demand becomes a project.

12. [Create an entity from a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/create-artifact-from-demand-from-dw.md)

    Progress qualified demands into downstream delivery entities such as projects, enhancements, and change.

13. [Summarize demands with the demand summarization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/summarize-demand-in-demand-workspace.md)

    Summarize demands and refine them using AI.

14. [Associate AI systems with demands](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-business-management/strategic-planning/assocate-ai-systems-with-demands-dw.md)

    Link AI systems to a demand directly from Next Experience for Demand Management.