Activate the analyze service health skill

---
title: Activate the analyze service health skill
description: The analyze service health skill uses generative AI to provide an analysis of all Service Observability dashboards for the selected service. You need to activate this skill before using it.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-observability/activate-the-analyze-service-health-skill.html
release: australia
product: Service Observability
classification: service-observability
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Service Observability, Service Observability, ITOM AIOps, IT Operations Management]
---

# Activate the analyze service health skill

The analyze service health skill uses generative AI to provide an analysis of all Service Observability dashboards for the selected service. You need to activate this skill before using it.

## Before you begin

Before activating the AI skills, you must install the following:

-   ServiceNow Otto for ITOM plugin. For more information, see [Install the ServiceNow Otto for IT Operations Management \(ITOM\) application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/install-now-assist-itom.md).
-   Service Observability. For more information, see [Install Service Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-observability/install-service-observability.md).

Role required: admin

## Procedure

1.  Navigate to **All** > **AI Admin Hub** > **Skills**

2.  On the navigation panel, select **ITOM**.

3.  On the **Analyze service health** tile, select **Activate**.


**Parent Topic:**[Configuring Service Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-observability/configuring-service-observability.md)