Service Observability

The analyze service health skill uses generative AI to provide an analysis of all Service Observability dashboards for the selected service. You need to activate this skill before using it.

The analyze Service Observability dashboard skill uses generative AI to provide an analysis of a Service Observability dashboard. You need to activate this skill before using it.

Add MetricBase data to charts on Service Observability dashboard templates when you want to view those metrics in context of Service Observability.

Add Splunk Enterprise data to charts on Service Observability dashboard templates when you want to view those metrics in context of Service Observability.

Add a synthetic monitor to a dashboard in Service Observability by customizing an existing dashboard template.

Understand how to create advanced queries for Service Observability dashboard charts.

Use the analyze Service Observability dashboard skill to view an analysis of a single Service Observability dashboard.

Use the Analyze Service Health skill to view an analysis of all Service Observability dashboards for the selected service.

Understand how Service Observability maps service, host, and database entities to your observability vendor resources.

Dashboard and charts on the AppDynamics Observability tab of the Service Details page in the SOW.

Information that is displayed on the AppDynamics Overview tab of the Service Details page in the SOW.

Templates used to create AppDynamics dashboards in Service Observability. You can edit these templates as needed.

Dashboard and charts on the Amazon CloudWatch tab of the Service Details page in the SOW.

Information that is displayed on the Amazon CloudWatch Overview tab of the Service Details page in the SOW.

Templates used to create Amazon CloudWatch dashboards in Service Observability. You can edit these templates as needed.

Dashboard and charts on the Azure Monitor Observability tab of the Service Details page in the SOW.

Information that is displayed on the Azure Monitor Overview tab of the Service Details page in the SOW.

Templates used to create Azure Monitor dashboards in Service Observability. You can edit these templates as needed.

Understand the different error states that the charts in Service Observability might display and how to fix them.

Dashboard and charts on the Cisco ThousandEyes Observability tab of the Service Details page in the SOW.

Templates used to create Cisco ThousandEyes synthetics dashboard in Service Observability. You can edit this template as needed.

Several types of components are installed with activation of the Service Observability plugin, including tables and user roles.

After you install Service Observability, you must connect external observability systems and map that data to services. You can also customize the out-of-the-box dashboards to show different information, including data from other ServiceNow products.

Connect Service Observability to an external observability system. Service Observability displays metrics in the Service Operations Workspace (SOW) from that observability instance.

Install and configure synthetic monitoring and then create a monitor for your service.

Map your services to metrics from MetricBase, and view them in charts for the service.

Map your services to the data from a connected external observability vendor instance, and view it in charts for the service.

You can customize the Service Observability dashboards on both the Overview and Observability tabs of the Service Details page. You can change or add metrics and related data to fit your business needs.

Dashboard and charts on the Datadog Observability tab of the Service Details page in the SOW.

Information that is displayed on the DatadogOverview tab of the Service Details page in the SOW.

Templates used to create Datadog dashboards in Service Observability. You can edit these templates as needed.

Add a graph showing logs from Health Log Analytics (HLA) in a Service Observability dashboard.

If any conkeyrefs are broken, re-add them from the doc/source/reuse/domain-separation/domain-separation-overview.dita file.In the short description, edit the first sentence to state whether domain separation is supported or not and add the application name. Keep the conkeyref at the end that describes domain separation.Domain separation is supported for Service Observability. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Templates used to create Dynatrace dashboards in Service Observability. You can edit these templates as needed.

Edit Service Observability dashboard templates to view different observability metrics on the Overview or Observability tabs' charts. Metrics are scoped to the selected service.

Edit Service Observability dashboard templates to view data from problem and business app records on the Overview or Observability dashboards.

Generative AI skills in Service Observability help operators analyze metric data and assess service health faster.

Service Observability helps operations teams triage and manage incidents in a complex and distributed production system. It combines external observability monitoring systems' telemetry with related data from the Configuration Management Database (CMDB) and displays both in a single workflow in the Service Operations Workspace (SOW).

If you have the system admin role, you can install the Service Observability application (sn_sow_svcobs). The application installs related ServiceNow Store applications and plug-ins if they aren't already installed.

Dashboard and charts on the LogicMonitor Observability tab of the Service Details page in the SOW.

Information that is displayed on the LogicMonitor Overview tab of the Service Details page in the SOW.

Templates used to create LogicMonitor dashboards in Service Observability. You can edit these templates as needed.

Dashboard and charts on the MetricBase Observability tab of the Service Details page in the SOW.

Information that is displayed on the MetricBase Overview tab of the Service Details page in the SOW.

Templates used to create MetricBase dashboards in Service Observability. You can edit these templates as needed.

Dashboard and charts on the New Relic Observability tab of the Service Details page in the SOW.

Information that is displayed on the New Relic Overview tab of the Service Details page in the SOW.

Templates used to create New Relic dashboards in Service Observability. You can edit these templates as needed.

Field descriptions for the Observability data mapping form. Use this form to map activated services in Service Observability to metrics from your observability instance. Each service can be mapped only once, but can contain exceptions to include all related entities.

Dashboard and charts on the Dynatrace Observability tab of the Service Details page in the SOW.

View the templates for your observability vendor to understand the default dashboards provided by Service Observability.

Information that is displayed on the Dynatrace Overview tab of the Service Details page in the SOW.

Dashboard and charts on the Prometheus Observability tab of the Service Details page in the SOW.

Information that is displayed on the Prometheus Overview tab of the Service Details page in the SOW.

Templates used to create Prometheus dashboards in Service Observability. You can edit these templates as needed.

Reference topics provide additional information about administering and using Service Observability.

Understand the template variables that you can use in your queries when editing Service Observability dashboards and charts.

The ServiceNow Service Observability application enables operators to triage and manage incidents in a complex and distributed system. Application and platform telemetry insights from multiple observability tools are combined into a centralized workflow.

Dashboard and charts on the SolarWinds Observability tab of the Service Details page in the SOW.

Information that is displayed on the SolarWinds Overview tab of the Service Details page in the SOW.

Templates used to create SolarWinds dashboards in Service Observability. You can edit these templates as needed.

Dashboard and charts on the Splunk Observability tab of the Service Details page in the SOW.

Information that is displayed on the Splunk Overview tab of the Service Details page in the SOW.

Templates used to create Splunk Observability dashboards in Service Observability. You can edit these templates as needed.

Create a synthetic monitor to test your service's endpoints. Then display the results by customizing a Service Observability dashboard.

Operators use Service Observability to monitor the health of their services and to triage and manage incidents. They can view performance metrics from external observability monitoring systems in the context of an application service and its related CIs (Configuration Item).

View overall service health and related events, like alerts and changes, with the Overview tab on the Service Details page in the SOW.

View detailed metrics for a service, as well as metrics from related entities, such as databases and hosts, on the Observability tab in SOW.

Dashboard and charts on the Zabbix Observability tab of the Service Details page in the SOW.

Information that is displayed on the Zabbix Overview tab of the Service Details page in the SOW.

Templates used to create Zabbix dashboards in Service Observability. You can edit these templates as needed.