Activate the analyze Service Observability dashboard skill

---
title: Activate the analyze Service Observability dashboard skill
description: The analyze Service Observability dashboard skill uses generative AI to provide an analysis of a Service Observability dashboard. You need to activate this skill before using it.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-observability/activate-the-analyze-service-observability-dashboard-skill.html
release: australia
product: Service Observability
classification: service-observability
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Service Observability, Service Observability, ITOM AIOps, IT Operations Management]
---

# Activate the analyze Service Observability dashboard skill

The analyze Service Observability dashboard skill uses generative AI to provide an analysis of a Service Observability dashboard. You need to activate this skill before using it.

## Before you begin

Before activating the AI, you must install the following:

-   ServiceNow Otto for ITOM plugin. For more information, see [Install the ServiceNow Otto for IT Operations Management \(ITOM\) application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/install-now-assist-itom.md).
-   Service Observability. For more information, see [Install Service Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-observability/install-service-observability.md).

Role required: admin

## Procedure

1.  Navigate to **All** > **AI Admin** > **Skills**

2.  On the navigation panel, select **ITOM**.

3.  On the **Analyze Service Observability dashboard** tile, select **Activate**.


**Parent Topic:**[Configuring Service Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-observability/configuring-service-observability.md)