AI in Service Observability

---
title: AI in Service Observability
description: Generative AI skills in Service Observability help operators analyze metric data and assess service health faster.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-observability/exploring-ai-in-service-observability.html
release: australia
product: Service Observability
classification: service-observability
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [generative AI, Service Observability, analyze dashboard, analyze service health]
breadcrumb: [Service Observability, ITOM AIOps, IT Operations Management]
---

# AI in Service Observability

Generative AI skills in Service Observability help operators analyze metric data and assess service health faster.

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

<table id="table_exploring-ai-in-service-observability"><thead><tr><th>

AI feature

</th><th>

Description

</th><th>

Use case

</th><th>

Resources

</th></tr></thead><tbody><tr><td>

Analyze dashboard skill

</td><td>

Uses generative AI to summarize a single Service Observability dashboard and call out insights found in the charts within the selected time period.

</td><td>

An operator wants a quick orientation to an unfamiliar dashboard or needs to identify anomalies in chart data without manually reviewing each chart.

</td><td>

-   [Activate the analyze Service Observability dashboard skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-observability/activate-the-analyze-service-observability-dashboard-skill.md)
-   [Analyze a dashboard in Service Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-observability/analyze-a-dashboard-in-service-observability.md)

</td></tr><tr><td>

Analyze service health skill

</td><td>

Uses generative AI to analyze all available Service Observability dashboards for a selected service, detect insights, and report on overall service health. When activated, the skill also runs automatically during incident investigation from the **Investigate** tab.

</td><td>

An operator is triaging an incident and needs to quickly assess service impact, identify root causes, and determine next steps across all dashboards for the affected service.

</td><td>

-   [Activate the analyze service health skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-observability/activate-the-analyze-service-health-skill.md)
-   [Analyze service health in Service Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-observability/analyze-service-health-in-service-observability.md)

</td></tr></tbody>
</table>