Zabbix Observability template for Service Observability
reference australia Updated Sep 10, 2026 4 min read zabbix-observability-template-for-service-observability.md
Dashboard and charts on the Zabbix Observability tab of the Service Details page in the SOW.
Application dashboard
This dashboard displays performance metrics for the selected service.
Note: If the dashboards have been customized, they might not reflect the information shown on this page.
| Chart | Description | Data source |
|---|---|---|
| CPU Usage (System) | CPU usage percentage over time. | Zabbix |
| CPU Load | CPU load for the system: rolling one minute average. | Zabbix |
| Running Processes | Number of processes currently running on the system. | Zabbix |
| Available Memory (%) | Percentage of memory currently available on the system. | Zabbix |
Compute dashboard
This dashboard displays metrics for hosts related to the service.
| Chart | Description | Data source |
|---|---|---|
| CPU Load | CPU load average for the host on a rolling one minute average. | Zabbix |
| CPU Idle Time | Percentage of time the CPU is idle. | Zabbix |
| Memory Available | Percentage of available memory on the host. | Zabbix |
| Running Processes | Number of processes currently running on the host. | Zabbix |
| Network RX | Network data received in bytes per second. | Zabbix |
| Network TX | Network data transmitted in bytes per second. | Zabbix |
| All Active Servers | Information for all active server instances with their operating system, CPU count, RAM, disk space, and support group information. | CMDB |
| All Active VM Instances | Information for all virtual machine instances the service is actively using. Select a VM link to view more detailed information. | CMDB |
Database dashboards
These dashboards display metrics for databases related to the service.
| Chart | Description | Data source |
|---|---|---|
| Active Connections | Number of active database connections. | Zabbix |
| Queries Per Second | Rate of database queries executed per second. | Zabbix |
| Rows Deleted By Queries Per Second | Number of rows deleted by queries per second. | Zabbix |
| Rows Returned By Queries Per Second | Number of rows returned by queries per second. | Zabbix |
| Rows Inserted By Queries Per Second | Number of rows inserted by queries per second. | Zabbix |
| Rows Updated By Queries Per Second | Number of rows updated by queries per second. | Zabbix |
| All MySQL Instances | Table listing all MySQL database instances with their operational status, class, and support group information. | CMDB |
| Chart | Description | Data source |
|---|---|---|
| Number of Connections | Total number of active database connections. | Zabbix |
| Number of Waiting Connections | Number of database connections currently waiting. | Zabbix |
| Connected Backends | Number of connected backend processes. | Zabbix |
| Rows Returned By Queries Per Second | Number of rows returned by queries per second. | Zabbix |
| Rows Inserted By Queries Per Second | Number of rows inserted by queries per second. | Zabbix |
| Rows Deleted By Queries Per Second | Number of rows deleted by queries per second. | Zabbix |
| All Postgresql Instances | Table listing all PostgreSQL database instances with their operational status, discovery source, category, subcategory, and support group information. | CMDB |
Networking dashboards
These dashboards display metrics for network devices related to the service.
By default, the Firewall dashboard displays Palo Alto metrics and the Load Balancer dashboard displays F5 Big-IP metrics.
|
Chart |
Description |
Data source |
|---|---|---|
|
CPU Utilization |
Percentage of CPU utilization on the firewall device. |
Zabbix |
|
Session Utilization |
Percentage of session capacity currently in use. |
Zabbix |
|
Memory Utilization |
Percentage of memory utilization on the firewall device. |
Zabbix |
|
Availability |
Uptime and availability status of the firewall device:-
|
Zabbix |
|
Recent Changes |
Table displaying recent configuration changes made to the firewall device. |
CMDB |
|
Current Open Incidents |
Table listing active incidents affecting the firewall device. |
CMDB |
|
All Active Alerts |
Table listing all active alerts related to the firewall device. |
CMDB |
|
Chart |
Description |
Data source |
|---|---|---|
|
Current Connections (To Node) |
Number of current connections from server-side to the configured nodes. |
Zabbix |
|
Requests TX |
Rate of bytes per second sent to server-side from the configured nodes. |
Zabbix |
|
Requests RX |
Rate of bytes per second received server-side from the configured nodes. |
Zabbix |
|
Pool Availability State |
Pool Availability Status:-
|
Zabbix |
|
Packets TX |
Number of packets transmitted per second from the server-side to the configured nodes. |
Zabbix |
|
Packets RX |
Number of packets received per second by the server-side from the configured nodes. |
Zabbix |
|
Inbound Error % |
Percentage of inbound errors on the load balancer. |
Zabbix |
|
Outbound Error % |
Percentage of outbound errors on the load balancer. |
Zabbix |
|
Chart |
Description |
Data source |
|---|---|---|
|
CPU Utilization |
Percentage of CPU utilization on the networking device. |
Zabbix |
|
Availability |
Uptime and availability status of the networking device:-
|
Zabbix |
|
Inbound Error % |
Percentage of inbound errors on the networking device. |
Zabbix |
|
Outbound Error % |
Percentage of outbound errors on the networking device. |
Zabbix |
|
Inbound Traffic |
Amount of inbound network traffic in bytes per second. |
Zabbix |
|
Outbound Traffic |
Amount of outbound network traffic in bytes per second. |
Zabbix |
376 lines · 7.5 KB
--- title: Zabbix Observability template for Service Observability description: Dashboard and charts on the Zabbix Observability tab of the Service Details page in the SOW. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-observability/zabbix-observability-template-for-service-observability.html release: australia product: Service Observability classification: service-observability topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 4 breadcrumb: [Zabbix templates, Service Observability templates, Service Observability reference, Service Observability, ITOM AIOps, IT Operations Management] --- # Zabbix Observability template for Service Observability Dashboard and charts on the Zabbix Observability tab of the Service Details page in the SOW. ## Application dashboard This dashboard displays performance metrics for the selected service. **Note:** If the dashboards have been customized, they might not reflect the information shown on this page. |Chart|Description|Data source| |-----|-----------|-----------| |CPU Usage \(System\)|CPU usage percentage over time.|Zabbix| |CPU Load|CPU load for the system: rolling one minute average.|Zabbix| |Running Processes|Number of processes currently running on the system.|Zabbix| |Available Memory \(%\)|Percentage of memory currently available on the system.|Zabbix| ## Compute dashboard This dashboard displays metrics for hosts related to the service. |Chart|Description|Data source| |-----|-----------|-----------| |CPU Load|CPU load average for the host on a rolling one minute average.|Zabbix| |CPU Idle Time|Percentage of time the CPU is idle.|Zabbix| |Memory Available|Percentage of available memory on the host.|Zabbix| |Running Processes|Number of processes currently running on the host.|Zabbix| |Network RX|Network data received in bytes per second.|Zabbix| |Network TX|Network data transmitted in bytes per second.|Zabbix| |All Active Servers|Information for all active server instances with their operating system, CPU count, RAM, disk space, and support group information.|CMDB| |All Active VM Instances|Information for all virtual machine instances the service is actively using. Select a VM link to view more detailed information.|CMDB| ## Database dashboards These dashboards display metrics for databases related to the service. |Chart|Description|Data source| |-----|-----------|-----------| |Active Connections|Number of active database connections.|Zabbix| |Queries Per Second|Rate of database queries executed per second.|Zabbix| |Rows Deleted By Queries Per Second|Number of rows deleted by queries per second.|Zabbix| |Rows Returned By Queries Per Second|Number of rows returned by queries per second.|Zabbix| |Rows Inserted By Queries Per Second|Number of rows inserted by queries per second.|Zabbix| |Rows Updated By Queries Per Second|Number of rows updated by queries per second.|Zabbix| |All MySQL Instances|Table listing all MySQL database instances with their operational status, class, and support group information.|CMDB| |Chart|Description|Data source| |-----|-----------|-----------| |Number of Connections|Total number of active database connections.|Zabbix| |Number of Waiting Connections|Number of database connections currently waiting.|Zabbix| |Connected Backends|Number of connected backend processes.|Zabbix| |Rows Returned By Queries Per Second|Number of rows returned by queries per second.|Zabbix| |Rows Inserted By Queries Per Second|Number of rows inserted by queries per second.|Zabbix| |Rows Deleted By Queries Per Second|Number of rows deleted by queries per second.|Zabbix| |All Postgresql Instances|Table listing all PostgreSQL database instances with their operational status, discovery source, category, subcategory, and support group information.|CMDB| ## Networking dashboards These dashboards display metrics for network devices related to the service. By default, the Firewall dashboard displays Palo Alto metrics and the Load Balancer dashboard displays F5 Big-IP metrics. <table id="table_u5n_czg_d3c"><thead><tr><th> Chart </th><th> Description </th><th> Data source </th></tr></thead><tbody><tr><td> CPU Utilization </td><td> Percentage of CPU utilization on the firewall device. </td><td> Zabbix </td></tr><tr><td> Session Utilization </td><td> Percentage of session capacity currently in use. </td><td> Zabbix </td></tr><tr><td> Memory Utilization </td><td> Percentage of memory utilization on the firewall device. </td><td> Zabbix </td></tr><tr><td> Availability </td><td> Uptime and availability status of the firewall device:- `0`: Unavailable - `1`: Available </td><td> Zabbix </td></tr><tr><td> Recent Changes </td><td> Table displaying recent configuration changes made to the firewall device. </td><td> CMDB </td></tr><tr><td> Current Open Incidents </td><td> Table listing active incidents affecting the firewall device. </td><td> CMDB </td></tr><tr><td> All Active Alerts </td><td> Table listing all active alerts related to the firewall device. </td><td> CMDB </td></tr></tbody> </table><table id="table_v5n_czg_d3c"><thead><tr><th> Chart </th><th> Description </th><th> Data source </th></tr></thead><tbody><tr><td> Current Connections \(To Node\) </td><td> Number of current connections from server-side to the configured nodes. </td><td> Zabbix </td></tr><tr><td> Requests TX </td><td> Rate of bytes per second sent to server-side from the configured nodes. </td><td> Zabbix </td></tr><tr><td> Requests RX </td><td> Rate of bytes per second received server-side from the configured nodes. </td><td> Zabbix </td></tr><tr><td> Pool Availability State </td><td> Pool Availability Status:- `0`: None \(no status available\) - `1`: Available, all members healthy - `2`: Degraded, some members down - `3`: Unavailable, all members down - `4`: Unknown, status cannot be determined </td><td> Zabbix </td></tr><tr><td> Packets TX </td><td> Number of packets transmitted per second from the server-side to the configured nodes. </td><td> Zabbix </td></tr><tr><td> Packets RX </td><td> Number of packets received per second by the server-side from the configured nodes. </td><td> Zabbix </td></tr><tr><td> Inbound Error % </td><td> Percentage of inbound errors on the load balancer. </td><td> Zabbix </td></tr><tr><td> Outbound Error % </td><td> Percentage of outbound errors on the load balancer. </td><td> Zabbix </td></tr></tbody> </table><table id="table_ydz_fzg_d3c"><thead><tr><th> Chart </th><th> Description </th><th> Data source </th></tr></thead><tbody><tr><td> CPU Utilization </td><td> Percentage of CPU utilization on the networking device. </td><td> Zabbix </td></tr><tr><td> Availability </td><td> Uptime and availability status of the networking device:- `0`: Unavailable - `1`: Available </td><td> Zabbix </td></tr><tr><td> Inbound Error % </td><td> Percentage of inbound errors on the networking device. </td><td> Zabbix </td></tr><tr><td> Outbound Error % </td><td> Percentage of outbound errors on the networking device. </td><td> Zabbix </td></tr><tr><td> Inbound Traffic </td><td> Amount of inbound network traffic in bytes per second. </td><td> Zabbix </td></tr><tr><td> Outbound Traffic </td><td> Amount of outbound network traffic in bytes per second. </td><td> Zabbix </td></tr></tbody> </table>**Parent Topic:**[Zabbix templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-observability/zabbix-templates.md)
| title | Zabbix Observability template for Service Observability |
| description | Dashboard and charts on the Zabbix Observability tab of the Service Details page in the SOW. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-operations-management/service-observability/zabbix-observability-template-for-service-observability.html |
| release | australia |
| product | Service Observability |
| classification | service-observability |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 4 |
| breadcrumb | Zabbix templatesService Observability templatesService Observability referenceService ObservabilityITOM AIOpsIT Operations Management |