Approve or reject a release task

task australia Updated Sep 10, 2026 1 min read dpr-approve-reject-release-task.md
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Review a release task and approve or reject it.

Before you begin

Role required: approver_user

Procedure

  1. Navigate to All > Service Desk > My Approvals.

  2. In the My Approvals list, select a record to open for approval.

  3. Review the record and either approve or reject:

    • To approve the record, select Approve.
    • To reject the record, enter comments for rejection in the Comments field and select Reject.

Result

The following table shows the result of approve and reject actions on the approval record of a release task.

Approve

Reject

  • The approval record's state updates from Requested to Approved.

If the item is assigned to a group for approval, the remaining approval records update from Requested to No Longer Required.

  • The State field on the release task updates from Open to Closed Complete.
  • The Approval field on the release task updates from Requested to Approved.
  • The approval record's state updates from Requested to Rejected.

If the item is assigned to a group for approval, the remaining approval records update from Requested to No Longer Required.

  • The State field on the release task remains Open.
  • The Approval field on the release task updates from Requested to Rejected.
  • The rejection comments posted by the approver is added to the release task's Activities section.
**Parent Topic:**[Manage releases for digital products and services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/digital-product-release/dpr-manage-releases.md)
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