Digital Product Release

Release admins can create approval definitions to get approvals of phase tasks for a release.

Product managers or release admins can create a release for a product or service version in Digital Product Release.

Release admins can create release readiness targets on a release calendar to define the dates by which the releases must be ready for deployment.

Configure the system properties to customize various features of Digital Product Release according to your organization's needs.

Add a product enhancement from a work item to a product or service manually.

Add a product to a multi-product release to expand the scope of the release as requirements evolve. The added product gets its own child release with phases, tasks, and policies aligned to the main release.

Digital Product Release provides an AI-driven summarization feature that automatically generates release notes for your product and service releases. This capability streamlines the release note creation process, reducing manual effort and improving consistency.

Review a release task and approve or reject it.

Complete a release after all tasks have been completed and all phases are in compliance with the mapped policies.

Configure release settings for a product or service that are applied whenever a release is created or executed for that product.

Plan and configure the Digital Product Release application.

Create an approval definition that can be used in release tasks for getting approvals.

Define policies to automate the release workflow based on the different states of the release.

Add a product enhancement to a product or service to help you plan and manage the scope of its release.

Add a product feature to a product or service to help you plan and manage the scope of a release.

Create a release bundle to manage and track multiple releases from a single place. These releases can have different release readiness targets. However grouping them together in bundles helps you manage them all efficiently.

Create a release calendar to define release readiness targets within it.

Create a release for one or more products or services with the help of a wizard. The wizard guides you through the entire release creation process.

Create a release template to predefine the release process. The template contains templates for release phases, tasks, exit criteria for each of the phases, key dates, and approvals.

Create a product or service release when all planned product enhancements and product features are ready.

Create release readiness targets to define the dates by which the releases must be ready for deployment. These targets help you to track and manage capacity and conflicts while ensuring a smooth delivery of your products.

Release dashboards provide insights into your releases. You can see their progress, identify any potential risks, and track their software quality. This information can help you to make informed decisions about your releases and ensure their success.

The Digital Product Release Policy Content Pack contains a set of data collectors to collect DevOps data to be validated against policies.

Domain separation is supported for Digital Product Release. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

List of automated email notifications that are installed with Digital Product Release.

The ServiceNow Digital Product Release application enables you to streamline the process of delivering digital products and services by managing the process from planning to delivery.

Digital Product Release provides flow actions that you can use to build custom release workflows in Workflow Studio.

Generate structured release notes for a release using AI-driven summarization, reducing manual effort and improving clarity for stakeholders. The release notes are generated from the release scope.

Mark a release on hold when work must pause temporarily, and resume or cancel it later from the same menu.

Integrate tools for orchestration, planning, coding, artifact, software quality, and security from the Digital Product Release Workspace for end-to-end change traceability and automation.

ServiceNow Digital Product Release (DPR) is a release management solution that helps release managers, product managers, and program managers manage the release process.

Define the release scope of products and services by adding features, enhancements, and work items.​

Add products that you manage​ as Included products within a product or service to create a product hierarchy.

View and manage data coming from the DevOps application corresponding to your product that has been imported through external tools.

Track the progress of your releases, and work on them to release products and services faster and more efficiently.

Move product enhancements into different releases of the product or service to plan the scope of your release.

The Digital Product Release Policy Content Pack contains a set of policies to automate phase gate verification and continuous evaluation of software artifacts.

The integration between Digital Product Release (DPR) and ServiceNow GRC: Policy and Compliance Management connects your release management processes with the enterprise risk and compliance controls. This integration helps you deliver faster, safer, and reliable releases.

The Digital Product Release Policy Content Pack includes data collectors and policies for automating the verification of phase gate in product and service releases in Digital Product Release.

In a multi-product release, the policy run status of releases for all primary and included products are rolled up to the policy status of the main release.

A release groups all the tasks (projects, epics, stories, enhancements, defects, problems, incidents, and so on) planned for a specific version of a product or service. Digital Product Release provides two different processes: timeline-oriented and stage-oriented, to help you in executing your releases.

Reference topics provide additional information about the lists and forms that you use to configure and administer Digital Product Release (DPR).

Release bundles help you to group multiple releases to track and manage them concurrently from a single place.

The Release Overview dashboard for a multi-product release provides an overview of all the information about every product release, which the product team can use to assess the release readiness.

You can associate a holiday schedule with a release so that the phase and release durations are calculated considering non-working days.

The Release overview dashboard displays key metrics and status information for a product release within a multi-product release, enabling product teams to assess readiness.

The Release overview dashboard displays key metrics and status information for a product release, enabling product teams to assess readiness.

The Release Quality dashboard provides insights into the quality of a release based on the software quality scan summaries and test summaries.

A release moves through a defined set of states, from creation to closure. The On Hold state lets you pause a release temporarily without losing task, policy, or association data.

Remove an included product from a multi-product release when the product is no longer part of the release plan.

Request a new product or service to manage features and enhancements.

Risk scores help release coordinators and product managers identify potential issues early and take corrective action. The risk score is calculated for the current in-progress phase and is recalculated each time you view the Release overview dashboard.

If you have the Release Management v2 (RM v2) application installed, you can migrate your data from RM v2 to Digital Product Release.

The integration between Service Operations Workspace (SOW) and Digital Product Release (DPR) workspaces provide a unified release and change management experience. You can associate releases with change requests across both workspaces.

Service Operations Workspace (SOW) and Digital Product Release (DPR) workspaces provide a unified release and change management experience. You can manage releases, view release details, and associate change requests with releases — all from SOW.

Track the progress of releases in a release bundle concurrently to improve efficiency and streamline the release management process. You can also identify dependencies and potential conflicts in your releases and coordinate with team members working on different releases.

Digital Product Release helps you streamline the process of delivering digital products and services by managing the entire release life cycle from planning to delivery.

View and track all product releases that are planned in a release readiness target and track their progress.

Add or remove artifacts from a release.

View and manage change requests in a release. You can create and add new change requests to the release or add existing ones.

View and manage the configuration items (CIs) in a release. Use the associated CIs to manage change requests and tasks in the release.

Review and update the details of a release after it has been created.

Change the release readiness target to reschedule the release period.

Review and update the scope of the release by adding or removing product enhancements, planning items, and related tasks like incidents and problems.

Monitor and work on a release that follows the stage-oriented release process for multiple products.

Monitor and work on a release that follows the timeline-oriented release process for multiple products.

Monitor and work on a release that follows the timeline-oriented release process to release a single product or service.

Monitor and work on a release that follows the stage-oriented release process to release a single product or service.

Managing a stage-oriented release involves completing objectives and closing the release when the work is done and meets the defined release criteria, rather than waiting for the planned end date.

Managing a timeline-oriented release involves following a series of deadlines and milestones and adjusting as necessary to keep your release on track.

The Digital Product Release Workspace provides a single location for release admins to define release processes and release readiness targets. Product managers can use it to create and manage products and features, define the scope in versions, and plan and execute releases.

You can install the Digital Product Release application (sn_dpr) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.

Several types of components are installed with activation of the Digital Product Release app, including tables and user roles.

Manage your release key dates for a timeline-oriented release.

Product managers or release admins can request for a new product or service in Digital Product Release.