Manage releases for digital products and services

Track the progress of your releases, and work on them to release products and services faster and more efficiently.

Before you begin

Role required: sn_dpr_model.release_coordinator, sn_dpr_model.product_manager, or sn_dpr_model.release_admin

About this task

Watch the following video to learn how to create, track, and manage releases for digital products using the Digital Product Release, including working with release phases, tasks, and monitoring release progress.[Omitted video] Description: Video showing how to track and manage digital product releases, including phases, tasks, and progress monitoring in the Digital Product Release Workspace.

Procedure

Navigate to Workspaces > Digital Product Release Workspace.
Select the releases icon ([Omitted image "dpr-icon-release.png"] Alt text: Releases icon.).
Select a release from the list to open.
If the release isn't in progress, select Start release.

Managing timeline-oriented releases
Managing a timeline-oriented release involves following a series of deadlines and milestones and adjusting as necessary to keep your release on track.
Managing stage-oriented releases
Managing a stage-oriented release involves completing objectives and closing the release when the work is done and meets the defined release criteria, rather than waiting for the planned end date.
Managing multiple releases through release bundles
Release bundles help you to group multiple releases to track and manage them concurrently from a single place.
Review and update release details
Review and update the details of a release after it has been created.
Add a product to a multi-product release
Add a product to a multi-product release to expand the scope of the release as requirements evolve. The added product gets its own child release with phases, tasks, and policies aligned to the main release.
Remove a product from a multi-product release
Remove an included product from a multi-product release when the product is no longer part of the release plan.
Update the scope of a release
Review and update the scope of the release by adding or removing product enhancements, planning items, and related tasks like incidents and problems.
Manage configuration items in a release
View and manage the configuration items (CIs) in a release. Use the associated CIs to manage change requests and tasks in the release.
Manage change requests in a release
View and manage change requests in a release. You can create and add new change requests to the release or add existing ones.
Generate AI-powered release notes for a release
Generate structured release notes for a release using AI-driven summarization, reducing manual effort and improving clarity for stakeholders. The release notes are generated from the release scope.
Manage artifacts in a release
Add or remove artifacts from a release.
Approve or reject a release task
Review a release task and approve or reject it.
Retarget a release
Change the release readiness target to reschedule the release period.
Put a release on hold
Mark a release on hold when work must pause temporarily, and resume or cancel it later from the same menu.
Close a release
Complete a release after all tasks have been completed and all phases are in compliance with the mapped policies.

Parent Topic:Using Digital Product Release

title	Manage releases for digital products and services
description	Track the progress of your releases, and work on them to release products and services faster and more efficiently.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/it-service-management/digital-product-release/dpr-manage-releases.html
release	australia
product	Digital Product Release
classification	digital-product-release
topic_type	task
last_updated	2026-09-10
reading_time_minutes	2
breadcrumb	UseDigital Product ReleaseIT Service Management