Plugins installed with Manufacturing Commercial Operations
With the ServiceNow® Manufacturing Commercial Operations main plugin, you can install all the dependent plugins that a customer is entitled to with Manufacturing Commercial Operations.
Install the Manufacturing Commercial Operations applications in the following order. All required supporting components are included and install automatically with each application.
|
Feature |
Plugins |
Description |
|---|---|---|
|
Warranty Claims |
Manufacturing labor common[sn_labr_cmn] |
Manage all the entities related to labor management within MCO. |
|
Manufacturing Common |
Manufacturing Core[sn_mfg_cmn] |
Manage and maintain common components for MCO. |
|
Manufacturing Dealer Common |
Manufacturing dealer management[sn_dealer_mgmt] |
Manage all the entities related to dealer management within MCO. |
|
Claim Common |
Common Claim[sn_claim_cmn] |
Manage all entities related to Base Claims within MCO. |
|
Anomaly Detection Rule |
Anomaly Detection Rule[sn_anomaly-detection] |
Automatically flags suspicious warranty claims before they are approved and reimbursed by identifying duplicate submissions, mismatched parts, reused images, and unusual claim patterns. |
|
Manufacturing Repair Claim Management |
Manufacturing repair claim management[sn_repr_claim_mgmt] |
Manage all the entities and flows related to Repair Claims within MCO. |
|
Manufacturing Repair Claim Management Advanced |
Manufacturing repair claim management advanced[sn_rep_clm_mgt_adv] |
Provides playbook experience and manage workflows and all major functionalities related to Repair Claims within MCO. |
|
Manufacturing Recall Claim Management |
Manufacturing recall claim management[sn_rcl_claim_mgmt] |
Manage all entities and flows related to Recall Campaigns and Claims within MCO. |
|
Manufacturing Sales Promotion Management |
Sales promotion management[sn_sales_prm_mgmt] |
Manage all the entities and flows related to sales promotion within MCO. |
|
Manufacturing Sales Promotion Management Advanced |
Sales promotion claim management advanced[sn_sls_prm_clm_adv] |
Provides playbook experience and manages workflows and all major functionalities related to Sales Promotion Claims within MCO. |
|
Integrations for Manufacturing Commercial Operations |
Integrations for Manufacturing Commercial Operations[sn_mco_integ] |
Provides integration functionality for all features. |
|
Manufacturing Quality Management |
Manufacturing Quality Management [sn_mfg_qm] |
Helps to identify product issues, create quality investigations to perform root cause analysis, and implement corrective and preventive actions (CAPA) to resolve issues and prevent recurrence. |
|
Remediation Core |
Remediation Core[sn_rm_core] |
Enables organizations to systematically identify root causes, plan and execute remediation actions, and track the cost of poor quality (CoPQ) to enhance improved accountability, efficiency, and continuous improvement. |
|
Manufacturing Gen AI |
Now Assist for Manufacturing Commercial Operations (MCO)[sn_mfg_gen_ai] |
Now Assist for Manufacturing Commercial Operations (MCO) brings ServiceNow's agentic AI capabilities to purpose-built manufacturing workflows. |
You can setup the additional configurations to active Customer Service Management and Order to cash operations capabilities.
|
Applications |
Tasks |
Description |
|---|---|---|
|
Customer Service Management |
Customer Service Management capabilities for Manufacturing Commercial Operations are automatically installed with the MCO plugins. | |
|
Order Management |
Order Management capabilities for Manufacturing Commercial Operations are automatically installed with MCO plugins. |
--- title: Plugins installed with Manufacturing Commercial Operations description: With the ServiceNow Manufacturing Commercial Operations main plugin, you can install all the dependent plugins that a customer is entitled to with Manufacturing Commercial Operations. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/manufacturing-commercial-operations-plugins.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Configure, Manufacturing Commercial Operations] --- # Plugins installed with Manufacturing Commercial Operations With the ServiceNow® Manufacturing Commercial Operations main plugin, you can install all the dependent plugins that a customer is entitled to with Manufacturing Commercial Operations. Install the Manufacturing Commercial Operations applications in the following order. All required supporting components are included and install automatically with each application. <table id="table_z2l_q52_s2c"><thead><tr><th> Feature </th><th> Plugins </th><th> Description </th></tr></thead><tbody><tr><td> Warranty Claims </td><td> Manufacturing labor common\[sn\_labr\_cmn\] </td><td> Manage all the entities related to labor management within MCO. </td></tr><tr><td> Manufacturing Common </td><td> Manufacturing Core\[sn\_mfg\_cmn\] </td><td> Manage and maintain common components for MCO. </td></tr><tr><td> Manufacturing Dealer Common </td><td> Manufacturing dealer management\[sn\_dealer\_mgmt\] </td><td> Manage all the entities related to dealer management within MCO. </td></tr><tr><td> Claim Common </td><td> Common Claim\[sn\_claim\_cmn\] </td><td> Manage all entities related to Base Claims within MCO. </td></tr><tr><td> Anomaly Detection Rule </td><td> Anomaly Detection Rule\[sn\_anomaly-detection\] </td><td> Automatically flags suspicious warranty claims before they are approved and reimbursed by identifying duplicate submissions, mismatched parts, reused images, and unusual claim patterns. </td></tr><tr><td> Manufacturing Repair Claim Management </td><td> Manufacturing repair claim management\[sn\_repr\_claim\_mgmt\] </td><td> Manage all the entities and flows related to Repair Claims within MCO. </td></tr><tr><td> Manufacturing Repair Claim Management Advanced </td><td> Manufacturing repair claim management advanced\[sn\_rep\_clm\_mgt\_adv\] </td><td> Provides playbook experience and manage workflows and all major functionalities related to Repair Claims within MCO. </td></tr><tr><td> Manufacturing Recall Claim Management </td><td> Manufacturing recall claim management\[sn\_rcl\_claim\_mgmt\] </td><td> Manage all entities and flows related to Recall Campaigns and Claims within MCO. </td></tr><tr><td> Manufacturing Sales Promotion Management </td><td> Sales promotion management\[sn\_sales\_prm\_mgmt\] </td><td> Manage all the entities and flows related to sales promotion within MCO. </td></tr><tr><td> Manufacturing Sales Promotion Management Advanced </td><td> Sales promotion claim management advanced\[sn\_sls\_prm\_clm\_adv\] </td><td> Provides playbook experience and manages workflows and all major functionalities related to Sales Promotion Claims within MCO. </td></tr><tr><td> Integrations for Manufacturing Commercial Operations </td><td> Integrations for Manufacturing Commercial Operations\[sn\_mco\_integ\] </td><td> Provides integration functionality for all features. </td></tr><tr><td> Manufacturing Quality Management </td><td> Manufacturing Quality Management \[sn\_mfg\_qm\] </td><td> Helps to identify product issues, create quality investigations to perform root cause analysis, and implement corrective and preventive actions \(CAPA\) to resolve issues and prevent recurrence. </td></tr><tr><td> Remediation Core </td><td> Remediation Core\[sn\_rm\_core\] </td><td> Enables organizations to systematically identify root causes, plan and execute remediation actions, and track the cost of poor quality \(CoPQ\) to enhance improved accountability, efficiency, and continuous improvement. </td></tr><tr><td> Manufacturing Gen AI </td><td> Now Assist for Manufacturing Commercial Operations \(MCO\)\[sn\_mfg\_gen\_ai\] </td><td> Now Assist for Manufacturing Commercial Operations \(MCO\) brings ServiceNow's agentic AI capabilities to purpose-built manufacturing workflows. </td></tr></tbody> </table>## Extended setup You can setup the additional configurations to active Customer Service Management and Order to cash operations capabilities. <table id="id_vhs_hxl_bgc"><thead><tr><th> Applications </th><th> Tasks </th><th> Description </th></tr></thead><tbody><tr><td> Customer Service Management </td><td> - [Create an internal organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/create-internal-business-location.md) - [Add staff members to an internal organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/add-user-internal-bus-location.md) - [Assign responsibilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-assign-responsibilities.md) </td><td> Customer Service Management capabilities for Manufacturing Commercial Operations are automatically installed with the MCO plugins. </td></tr><tr><td> Order Management </td><td> - [Configuring Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/order-mgt-configuring.md) - [Configuring product offerings and catalogs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/som-managing-product-catalogs.md) - [Configuring product pricing with Pricing Management application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/som-managing-product-pricing.md) </td><td> Order Management capabilities for Manufacturing Commercial Operations are automatically installed with MCO plugins. </td></tr></tbody> </table>
| title | Plugins installed with Manufacturing Commercial Operations |
| description | With the ServiceNow Manufacturing Commercial Operations main plugin, you can install all the dependent plugins that a customer is entitled to with Manufacturing Commercial Operations. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/manufacturing/manufacturing-commercial-operations-plugins.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | ConfigureManufacturing Commercial Operations |