Applying Operational Technology Request Management to your OT system

concept australia Updated Sep 10, 2026 1 min read applying-operational-technology-request-management-to-your-organization.md

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You can apply Operational Technology Request Management to your Operational Technology (OT) system to enable other users to create and submit OT requests for OT products and services.

Operational Technology Request Management overview

Operational Technology Request Management lets you request catalog items and fulfill them based on the defined flows. OT workers can then create a request in the OT Service Catalog and choose the catalog item that best fits their needs.

Use cases

The following table describes different OT personas and how they can use Operational Technology Request Management.

Persona	Description
OT engineer	Can use Operational Technology Request Management to file and manage OT requests for various OT products and services in a one place.A few examples of the catalog items that can be requested are third party remote access, new OT PCs, new OT devices, and new OT host connections.
Plant head or supervisor	Can use Operational Technology Request Management to engage with the correct team to remediate an incident reported on the factory floor.

**Parent Topic:**[Exploring Operational Technology Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-request-management/exploring-operational-technology-request-management.md)

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---
title: Applying Operational Technology Request Management to your OT system
description: You can apply Operational Technology Request Management to your Operational Technology \(OT\) system to enable other users to create and submit OT requests for OT products and services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-request-management/applying-operational-technology-request-management-to-your-organization.html
release: australia
product: Operational Technology Request Management
classification: operational-technology-request-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Explore, Operational Technology Request Management, Operational Technology]
---

# Applying Operational Technology Request Management to your OT system

You can apply Operational Technology Request Management to your Operational Technology \(OT\) system to enable other users to create and submit OT requests for OT products and services.

## Operational Technology Request Management overview

Operational Technology Request Management lets you request catalog items and fulfill them based on the defined flows. OT workers can then create a request in the OT Service Catalog and choose the catalog item that best fits their needs.

## Use cases

The following table describes different OT personas and how they can use Operational Technology Request Management.

<table id="table_nt1_d23_v1c"><thead><tr><th>

Persona

</th><th>

Description

</th></tr></thead><tbody><tr><td>

OT engineer

</td><td>

Can use Operational Technology Request Management to file and manage OT requests for various OT products and services in a one place.A few examples of the catalog items that can be requested are third party remote access, new OT PCs, new OT devices, and new OT host connections.

</td></tr><tr><td>

Plant head or supervisor

</td><td>

Can use Operational Technology Request Management to engage with the correct team to remediate an incident reported on the factory floor.

</td></tr></tbody>
</table>**Parent Topic:**[Exploring Operational Technology Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-request-management/exploring-operational-technology-request-management.md)