Operational Technology Request Management

You can apply Operational Technology Request Management to your Operational Technology (OT) system to enable other users to create and submit OT requests for OT products and services.

Assign roles to your users so that you can control their access to the features, capabilities, and data for Operational Technology Request Management.

You can select different categories for the catalog items you create in the Operational Technology (OT) Service Catalog. Categories help organize OT catalog items into logical groups. When requesters submit an OT request, they can choose the catalog item that best fits their needs based on its designated category.

When creating a new catalog item for the Operational Technology (OT) Service Catalog, fill out the following form fields.

Several types of components may be installed with the activation of Operational Technology Request Management, including user roles and service catalogs.

Configure Operational Technology Request Management so that you can create the data foundation for the Operational Technology (OT) solution.

Create a fulfillment flow with catalog tasks in Workflow Studio for your catalog item as needed to fulfill an Operational Technology (OT) request.

Create a catalog item for the Operational Technology (OT) Service Catalog using the catalog builder so that other users can submit OT requests categorized by catalog item.

Create an Operational Technology (OT) request in the Industrial Workspace to address a product or service needed for an OT device or incident.

Operational Technology Request Management lets you access the Operational Technology (OT) Service Catalog to request OT catalog items and fulfill them based on the defined flows. OT workers can then create and submit an OT request from a catalog item, which helps provide a consistent experience and facilitates cross-functional requests.

Find more information about the Operational Technology (OT) extension classes and related applications.

Operational Technology Request Management lets you request catalog items and fulfill them based on the defined flows.

You can view your Operational Technology (OT) requests and catalog tasks in the Industrial Workspace list view.

Reference topics provide additional information about Operational Technology Request Management.

After you complete all the required set-up tasks for Operational Technology Request Management, users can begin creating and managing Operational Technology (OT) requests.