Catalog item categories

---
title: Catalog item categories
description: You can select different categories for the catalog items you create in the Operational Technology \(OT\) Service Catalog. Categories help organize OT catalog items into logical groups. When requesters submit an OT request, they can choose the catalog item that best fits their needs based on its designated category.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-request-management/catalog-item-categories-otrm.html
release: australia
product: Operational Technology Request Management
classification: operational-technology-request-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Operational Technology Request Management, Operational Technology]
---

# Catalog item categories

You can select different categories for the catalog items you create in the Operational Technology \(OT\) Service Catalog. Categories help organize OT catalog items into logical groups. When requesters submit an OT request, they can choose the catalog item that best fits their needs based on its designated category.

If needed, you can define categories and subcategories to organize the OT catalog items and help users locate the products and services they need. For more information about how to define catalog item categories, see [Create a category](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/t_CreateACategory.md).

**Parent Topic:**[Configuring Operational Technology Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-request-management/configuring-operational-technology-request-management.md)