Set up Recommended Actions for Operational Technology Service Management \(OTSM\)

---
title: Set up Recommended Actions for Operational Technology Service Management \(OTSM\)
description: Set up recommended actions to display relevant recommendations in the Industrial Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/recommended-actions-for-otsm/set-up-recommended-actions-for-otsm.html
release: australia
product: Recommended Actions for OTSM
classification: recommended-actions-for-otsm
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Recommended Actions for OTSM, Operational Technology]
---

# Set up Recommended Actions for Operational Technology Service Management \(OTSM\)

Set up recommended actions to display relevant recommendations in the Industrial Workspace.

## Before you begin

Role required: admin

## Procedure

1.  Create a rule in Recommended Actions for OTSM.

    OTSM enables you to create new rules. For more information, see [Create a rule in Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-csm-rules-create.md).

2.  Create a recommendation.

    OTSM enables you to create new recommendations. For more information, see [Create a recommendation in Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-csm-recommendations-create.md).

3.  Create a resource generator.

    OTSM enables you to create new resource generators. For more information, see [Create a resource generator in Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-csm-resource-generators-create.md).

4.  Create Guidance and field recommendations.

    OTSM enables you to configure or create guidance and field recommendations. For more information, see [Creating guidance and field recommendation in Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-csm-config-recommendations.md).


**Parent Topic:**[Configuring Recommended Actions for Operational Technology Service Management \(OTSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/recommended-actions-for-otsm/configuring-recommended-actions-otsm.md)