Configure Service Portal to send analytics data

---
title: Configure Service Portal to send analytics data
description: Enable loading of the AI Search Analytics dashboard by configuring Service Portal to send analytics data.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/search-administration/adv-ais-enable-sp-analytics-data.html
release: australia
product: Search Administration
classification: search-administration
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [AI Search analytics dashboard, Advanced AI Search Management Tools, Search administration, Configure core features, Administer the ServiceNow AI Platform]
---

# Configure Service Portal to send analytics data

Enable loading of the AI Search Analytics dashboard by configuring Service Portal to send analytics data.

## Before you begin

The Platform Analytics Solution for Advanced AI Search Management Tools must be activated on your instance. For details on activating this solution, see [Activate the Platform Analytics Solution for Advanced AI Search Management Tools](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/search-administration/install-adv-ais-mgmt-tools.md).

Role required: admin

## About this task

If the AI Search Analytics dashboard doesn't load, you must configure tracking of Usage Insights data in the Service Portal. This configuration is a prerequisite for the dashboard.

## Procedure

1.  Navigate to **All** > **Service Portal** > **Portals**.

2.  Edit the **Service Portal** record.

3.  Select **Create Analytics Settings**.

4.  On the Usage Insights Settings form, select the **Enable Unauthenticated User Tracking** option, then select **Update**.


## Result

The AI Search Analytics dashboard should now load correctly.