Search Administration

Reduce content crawl time for your external content connector by enabling delta content crawls, which ignore unchanged content items from your source system.

Enable users to view results for their Unified Navigation searches in workspace applications as well as in global search.

Include searchable content retrieved by an external content connector in your ServiceNow Otto for Virtual Agent chats.

The Adobe Acrobat Sign external content connector retrieves documents from agreements in your Adobe Acrobat Sign source system and makes their content and metadata searchable in AI Search applications.

The Adobe Experience Manager as a Cloud Service external content connector retrieves assets from nodes in your Adobe Experience Manager as a Cloud Service source system and makes their content and metadata searchable in AI Search applications.

Enable loading of the AI Search Analytics dashboard by configuring Service Portal to send analytics data.

ServiceNow Platform Analytics Solutions contain prepackaged Performance Analytics and Reporting content for use with other ServiceNow AI Platform products. This Platform Analytics Solution helps AI Search administrators analyze search query traffic trends, review indexed record and configuration settings, and preview search query results.

The Aha! Roadmaps external content connector retrieves Features, Goals, Ideas, Notes, and Releases from workspaces in your Aha! Roadmaps source system and makes their content and metadata searchable in AI Search applications.

The AI Search analytics dashboard displays key performance metrics, trends, and reports for AI Search usage. Analysts can apply interactive filters to view performance analytics for individual search applications and to select the time frame to analyze.

The AI Search dashboard summarizes AI Search indexed documents, configuration settings in use, and search query traffic. An interactive filter enables users to select the time frame for analysis of search query traffic.

The Search Preview UI enables you to test AI Search queries using settings from a selected search profile. Administrator tools help you review search query performance data and feedback, debug queries, and override default query settings for testing purposes.

The AI Search Profile dashboard summarizes indexed record counts and search query traffic associated with a search profile defined in AI Search. Interactive filters enable users to choose a search profile and select the time frame for analysis of search query traffic.

Review the AI Search introductory video, follow links to the AI Search documentation and ServiceNow Community forum, or view answers to commonly asked questions about AI Search.

Reports summarize your AI Search configurations and trends.topic will need removed once new AI Search Admin available. Use legacy otherprops once date known

Improve AI Search functionality by adding extra features through supported applications. Install the applications to expand AI Search capabilities.

The AI Search Admin console Applications page is where you monitor all the applications which use AI Search, as well as create and adjust AI Search configurations.

The AI Search Admin console application installs new system components.

Define the semantic indexing configuration for your indexed sources so that AI Search can analyze and understand your content accurately. By doing this process, you can help to ensure that you get more relevant search results.

Create search profiles, search sources, and other configurations for any of your applications that use AI Search.

Define an indexed source to make content and metadata from ServiceNow AI Platform table records searchable by using AI Search.

Create or edit an Entity View Action Mapper (EVAM) view definition in the AI Search Admin console to customize how your AI Search results appear in the portal or workspace.

Track where Entity View Action Mapper (EVAM) view configurations are being used in the AI Search application. EVAM helps you understand search result layouts, identify shared settings, and make adjustments for better search results.

The AI Search Admin console Home page is where you can oversee all AI Search activity. You can set up and manage AI Search across applications, track activity, and get more information on the AI Search feature.

You can customize the appearance and layout of the result-card interface in AI Search applications by accessing Entity View Action Mapper (EVAM) configurations from the AI Search Admin console. This helps to enhance usability, clarity of search results, making them easier to read and navigate.

Reference information for the AI Search Admin console application.all info in this section will need to be updated, created, or legacy after new AI Search Admin created

Roles are associated with the AI Search Admin console.

Set up indexed source field configurations to control how AI Search indexes content for a specific field in your source table records.

Set up an indexed source attribute to control how AI Search indexes content for all records in a source table.

Configure and manage the AI Search settings for search applications that support the AI Search engine.

This page is where you view and manage all configurations shared by AI Search and other applications.

Enable AI Search to index the records from your source tables to make the content searchable.

View key analytics for AI Search usage, or follow a link to the full AI Search dashboard.

The AI Search Admin console application provides AI Search administrators with a no-code management tool to configure, test, and activate AI Search solutions across different types of search applications.

Add your own logo to the banner for the AI Search Analytics dashboard.

Enable the AI Search dashboards to read records from tables that cannot be accessed from the Advanced AI Search Management Tools application scope.

The Edit view config form contains information about Entity View Action Mapper (EVAM) view configurations defined for search application configurations in AI Search. Use this form when creating or modifying a view configuration.

If you have the ais_admin role, you can create, view, or edit indexed sources directly from the AI Search Admin console.

In a standard user permission crawl, the Amazon S3 connector evaluates only the policy elements listed here. It doesn't index content items with policy statements that use other elements.

The Amazon S3 external content connector makes content and metadata from your Amazon S3 buckets searchable in AI Search applications.

The Amazon S3 external content connector offers multiple permission modes to control which users can see its crawled content items in AI Search applications.

The Identity and Access Management (IAM) user for an Amazon S3 external content connector requires Amazon S3 and IAM permissions that depend on the permission mode.

Metrics that show how your external content connector has run over time.

The Asana external content connector retrieves projects, tasks, and comments from your Asana source system and makes their content and metadata searchable in AI Search applications.

The Atlassian Confluence Cloud external content connector retrieves pages and attachments from spaces in your Atlassian Confluence Cloud source system and makes their content and metadata searchable in AI Search applications.

The Atlassian Jira Cloud external content connector retrieves work items and attachments from projects in your Atlassian Jira Cloud source system and makes their content and metadata searchable in AI Search applications.

The Box external content connector retrieves files and attachments from your Box source system and makes their content and metadata searchable in AI Search applications.

Construct complex searches using Boolean AND, OR, and NOT operators in global text searches.

The Zing search engine computes document scores based on the frequency, sequence, and weight of search terms in the document.

Search multiple record types from a single search field.

Zing offers users several search interfaces and search operators to conduct text searches.

Wrap search terms in quotation marks to search for an exact phrase consisting of one or more words.

Zing indexes some punctuation marks as part of some words to improve search results for common search terms.

Search content from attachments on indexed tables. Display attachments for search results from the Knowledge [kb_knowledge] table.

Zing indexes the contents of certain HTML elements to improve document search results. This indexing is addition to the normal indexing by word.

Generate search results by dividing documents among shards, searching shard documents, scoring shard documents, and merging scores into an index.

Search records from a table list view.

Expand search results to match any non-space character. Zing supports both single-character and multiple-character wildcards.

Index and search record data by table.

Cancel a running crawl for an external content connector to prevent the connector from retrieving and feeding additional documents or access permissions to AI Search for indexing.

Register an OAuth 2.0 application in the Microsoft Entra admin center to grant the Microsoft SharePoint Online external content connector access to your Microsoft SharePoint Online source system.

Register an OAuth 2.0 integration in the Atlassian Developer console and create an API key in Atlassian Administration to allow the Atlassian Confluence Cloud external content connector to crawl spaces and security principals in your Atlassian Confluence Cloud source system.

Connector administrators can configure crawl settings for each external content connector, such as which source system locations it crawls and which types of content it sends to AI Search for indexing.

Enable the Google Drive and Admin SDK APIs and create a Google Cloud service account to allow the Google Drive external content connector to crawl eligible shared drives and security principals in your Google Drive source system.

Source system administrators configure settings to allow external content connectors to index your documents and security settings for search. These settings must be configured for a source system before you create an external content connector to crawl that source system.

Register an OAuth 2.0 integration in the Atlassian Developer console and create an API key in Atlassian Administration to allow the Atlassian Jira Cloud external content connector to crawl projects and security principals in your Atlassian Jira Cloud source system.

Register an OAuth 2.0 application in the Microsoft Entra admin center to allow the Microsoft Teams external content connector to access your Microsoft Teams source system.

Create a Slack API application to allow the Slack external content connector to crawl public channels in your Slack source system.

Create and authorize an OAuth 2.0 application in Adobe Acrobat Sign to allow the Adobe Acrobat Sign external content connector to access your Adobe Acrobat Sign source system.

Create Service Credentials in Adobe Cloud Manager to allow the Adobe Experience Manager as a Cloud Service external content connector to access nodes and assets in your source system.

Generate an API key in Aha! Roadmaps to allow the Aha! Roadmaps external content connector to access content from your workspaces.

Create an Identity and Access Management (IAM) user and access key that the Amazon S3 external content connector uses to access your Amazon S3 source system.

Select the permission mode that controls which users can see content crawled by an Amazon S3 external content connector, and specify user mapping if needed.

Create and authorize an OAuth 2.0 application in the Asana developer console to allow the Asana external content connector to access your Asana source system.

Create and authorize an OAuth 2.0 application in the Box developer console to allow the Box external content connector to access your Box source system.

Create a user and group in your Atlassian Jira Cloud tenant with access and permissions required by the Atlassian Jira Cloud external content connector. The connector runs as this user when accessing data from your tenant.

Create and authorize an OAuth 2.0 application in Cornerstone OnDemand to allow the Cornerstone external content connector to access your source system.

Specify the agreement documents you want your Adobe Acrobat Sign external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify the nodes you want your Adobe Experience Manager as a Cloud Service external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify the products you want your Aha! Roadmaps external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Define inclusion and exclusion filters to specify the buckets and file types for your Amazon S3 external content connector to retrieve during content crawls.

Specify the projects you want your Asana external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify the user boxes you want your Box external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify the spaces you want your Atlassian Confluence Cloud external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify the organization units you want your Cornerstone external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Define inclusion or exclusion filters to control which agreements you want your Docusign external content connector to make searchable.

Specify the user and team folders you want your Dropbox external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify restrictions on source content status, visibility, category/collection, tags, languages, and modification dates for the Fluid Topics external content connector's content crawls. Define inclusion or exclusion filters to limit the content the crawl retrieves and feeds to AI Search for indexing.

Specify the shared drives you want your Google Drive external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify the public and internal repositories you want your GitHub Enterprise Cloud external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify the groups, projects, and repositories you want your GitLab external content connector to crawl. Select the issues, wikis, merge requests, tags, branches, and commits you want the crawl to retrieve and feed to AI Search for indexing.

Specify the tickets you want your HubSpot external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify the projects you want your Atlassian Jira Cloud external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify the folders you want your Lucidchart external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Delimit the set of knowledge articles you want your ManageEngine external content connector to retrieve. Define inclusion or exclusion filters to specify which articles the crawl retrieves and feeds to AI Search for indexing.

Specify the individual drives you want your Microsoft OneDrive external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify the communities you want your Microsoft Viva Engage external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify the Spaces and boards you want your Miro external content connector to crawl. Define inclusion or exclusion filters to restrict the content the crawl retrieves and feeds to AI Search for indexing.

Specify the workspaces you want your monday.com external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify the teams you want your Microsoft Teams external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify the pages you want your Notion external content connector to crawl and feed to AI Search for indexing.

Specify the folders you want your SAP DMS external content connector to crawl. Define inclusion or exclusion filters to specify which content the crawl retrieves and feeds to AI Search for indexing.

Specify the public channels you want your Slack external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify the items you want your Smartsheet external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify the content types that you want your ServiceNow instance external content connector to retrieve when running content crawls.

Choose the products that you want your ServiceNow product documentation external content connector to crawl documentation for.

Specify the sites you want your Microsoft SharePoint Online external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify the workspaces you want your Trello external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify the pages and subdomains you want your Webcrawler external content connector to retrieve from your specified web source.

Specify the pages and blog posts you want your WordPress external content connector to crawl. Define inclusion or exclusion filters to dictate the types of content the crawl retrieves and feeds to AI Search for indexing.

Specify the content types you want your Workday external content connector to retrieve.

Define inclusion or exclusion filters to control the attachment file types the Workvivo external content connector retrieves and feeds to AI Search for indexing.

Specify the article locales and attachment file types you want your Zendesk Guide external content connector to crawl when running content crawls. Define inclusion or exclusion filters for domains to restrict the set of users the crawl retrieves access permissions for when running user permission crawls.

Specify the content types you want your Zoom external content connector to retrieve.

Create an app and integration key in Docusign to allow the Docusign external content connector to access your source system.

Create and authorize an OAuth 2.0 application in the Dropbox App Console to allow the Dropbox external content connector to access your Dropbox source system.

Generate an API key in your Fluid Topics tenant to allow the Fluid Topics external content connector to access your Fluid Topics source system.

Create and authorize a GitHub App to allow the GitHub Enterprise Cloud external content connector to access your GitHub Enterprise Cloud content.

Create a personal access token for a group owner user account on GitLab.com to allow the GitLab external content connector to access your GitLab source system.

Create and authorize a legacy public app in HubSpot to allow the HubSpot external content connector to access your HubSpot source system.

Configure settings in your ServiceNow AI Platform instance to satisfy the prerequisites for the Custom Connector Gateway.

Configure a custom report for Learning assignments in Workday. The Workday external content connector uses this custom report to make content and metadata from your Learning assignment data searchable.

Create and authorize an OAuth 2.0 application in the Lucid developer tools and enable the SCIM API in the Lucid admin tools to allow the Lucidchart external content connector to access your Lucidchart content.

Create a server-based OAuth 2.0 client application in the Zoho API console to allow the ManageEngine external content connector to access your ManageEngine source system.

Register an OAuth 2.0 application in the Microsoft Entra admin center to allow the Microsoft OneDrive external content connector to access your Microsoft OneDrive source system.

Register an OAuth 2.0 application in the Microsoft Entra admin center to allow the Microsoft Viva Engage external content connector to access your Microsoft Viva Engage source system.

Create and authorize an application in the Miro Developer Hub to allow the Miro external content connector to access your Miro source system.

Obtain an API token for a monday.com user account with admin privileges to allow the monday.com external content connector to access searchable content and metadata from your monday.com source system.

Configure indexed sources so that AI Search includes content from multiple sources when generating responses. When you configure a source for synthesis, the large language model draws from that source alongside others to produce more complete, contextually relevant answers.

Use the AI Search Admin console to select the visual language model (VLM) provider and model for multimodal captioning.

Create and authorize an internal integration in the Notion integrations dashboard to allow the Notion external content connector to access your Notion source system.

Configure a custom report for payroll data in Workday. The Workday external content connector uses this report to make content and metadata from your payroll data searchable.

Create an article audience rule in Workday and specify it for your help articles to make them accessible by all your employees. The Workday external content connector uses the audience rule and article settings to make content and metadata from your help articles searchable.

Create service instances and service keys in your SAP Business Technology Platform (BTP) global account to allow the SAP DMS external content connector to access your SAP DMS documents and repositories.

Enable Zing text indexing for a table to allow users to search its records for string values. Configure the table's text indexing attributes, stop words, and synonym dictionaries to control search behavior.

Allow the Microsoft SharePoint Online connector to crawl your sites and site collections by granting site-specific SharePoint API FullControl permissions to the OAuth 2.0 app registered in Microsoft Entra for the connector.

Generate an API key in Smartsheet to allow the Smartsheet external content connector to access your Smartsheet source system.

Create and configure a non-interactive service user account on your ServiceNow AI Platform source instance to allow access by the ServiceNow instance external content connector.

Set the query mode to specify whether searches on an indexed table must match all or only some of the search terms.

Improve search results in Japanese language searches by configuring individual tables to use the Japanese tokenizer.

Create and authorize a Power-Up in the Trello Power-Up Admin Portal to allow the Trello external content connector to access your Trello source system.

Override the default field mappings for an external content connector's user permission crawls. Specify the fields that uniquely identify user security principals in your source system and users in your ServiceNow AI Platform instance. Optionally execute a custom script to transform security principal IDs before they're compared with the IDs of users in your instance.

Create an admin user and an application password in your WordPress website to allow the WordPress external content connector to access your WordPress content.

Create and authorize an OAuth 2.0 API client in your Workday tenant to allow the Workday external content connector to access your Workday source system.

Create an unconstrained integration system security group in Workday. The Workday external content connector uses this security group when accessing your Workday content.

Create and authorize a new application in your Workvivo instance to allow the Workvivo external content connector to access your source system and content.

Create an API token in Zendesk Admin Center to allow the Zendesk Guide external content connector to access your Zendesk source system.

Create and activate a Server-to-Server OAuth app in the Zoom App Marketplace to allow the Zoom external content connector to access your Zoom source system.

Plan and configure your External Content Connectors implementation.

Make results from an external content connector searchable in your portals and search applications by connecting its search sources to your existing search profiles.

Modify the search results of your AI Search application by creating a copy of an existing Entity View Action Mapper (EVAM) view and then changing the copy. This process is efficient, especially when the changes are minimal.

The Cornerstone external content connector retrieves Catalogue and Learning objects from organization units in your Cornerstone Learning Management System (LMS) and makes their content and metadata searchable in AI Search applications.

Retrieve searchable content and metadata from your source system with a content crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.

Create an external content connector to retrieve searchable content and security principals from your Atlassian Confluence Cloud source system.

Create an external content connector to retrieve searchable content and security principals from your Adobe Acrobat Sign source system.

Create an external content connector to retrieve searchable content from your Adobe Experience Manager as a Cloud Service source system.

Create an external content connector to retrieve searchable content and security principals from your Aha! Roadmaps source system.

Create an external content connector to retrieve searchable content from your Amazon S3 source system.

Create an external content connector to retrieve searchable content and security principals from your Asana source system.

Create an external content connector to retrieve searchable content and security principals from your Box source system.

Create an external content connector to retrieve searchable content from your Cornerstone source system.

Create a Custom Connector Gateway external content connector to index searchable content and security principals retrieved by your custom connector implementation.

Create an external content connector to retrieve searchable content and security principals from your Docusign source system.

Create an external content connector to retrieve searchable content and security principals from your Dropbox source system.

Create an external content connector to retrieve searchable content and security principals from your Fluid Topics source system.

Create an external content connector to retrieve searchable content and security principals from your Google Drive source system.

Create an external content connector to retrieve searchable content and security principals from your GitHub Enterprise Cloud source system.

Create an external content connector to retrieve searchable content and security principals from your GitLab source system.

Create an external content connector to retrieve searchable content and security principals from your HubSpot source system.

Create an external content connector to retrieve searchable content and security principals from your Atlassian Jira Cloud source system.

Create an external content connector to retrieve searchable content and security principals from your Lucidchart source system.

Create an external content connector to retrieve searchable content from your ManageEngine source system.

Create an external content connector to retrieve searchable content and security principals from your Microsoft OneDrive source system.

Create an external content connector to retrieve searchable content and security principals from your Microsoft Viva Engage source system.

Create an external content connector to retrieve searchable text content and metadata and security principals from your Miro source system.

Create an external content connector to retrieve searchable content and security principals from your monday.com source system.

Create an external content connector to retrieve searchable content and security principals from your Microsoft SharePoint Online source system.

Create an external content connector to retrieve searchable content and security principals from your Microsoft Teams source system.

Create an external content connector to retrieve searchable content and security principals from your Notion source system.

Create an external content connector to retrieve searchable content and security principals from your SAP DMS source system.

Create an external content connector to retrieve searchable content and security principals from your SAP SuccessFactors source system.

Create an external content connector to retrieve searchable content from public channels in your Slack source system.

Create an external content connector to retrieve searchable content and security principals from your Smartsheet source system.

Create an external content connector to retrieve searchable content and security principals from a ServiceNow AI Platform instance.

Create an external content connector to retrieve searchable content from the ServiceNow product documentation site.

Create an external content connector to retrieve searchable content from your Trello source system.

Create an external content connector to retrieve searchable content from pages and subdomains in a public web source system. Select from a list of predefined web sources or specify your own web source.

Create an external content connector to retrieve searchable content and security principals from your WordPress source system.

Create an external content connector to retrieve searchable content from your Workday source system.

Create an external content connector to retrieve searchable content and security principals from your Workvivo source system.

Create an external content connector to retrieve searchable content and security principals from your Zendesk source system.

Create an external content connector to retrieve searchable content and security principals from your Zoom source system.

Generate an encrypted private key and a public key for use by the Box external content connector.

Create a user and a role collection in the SAP Business Technology Platform (BTP) cockpit. The SAP DMS external content connector needs this user account to access your SAP DMS content.

Create a subaccount with required entitlements in your SAP global account using the SAP BT cockpit. You need this subaccount in order to configure SAP access for the SAP DMS external content connector.

You can create synonym dictionaries to expand Zing text searches with additional search keywords.

Retrieve security principals from your source system with a user permission crawl. Run the crawl as a one-time task or schedule it to run on a recurring basis.

Connector administrators can create external content connectors to retrieve searchable content and metadata and security permissions from supported source systems.

Admins can create multiple external content connectors of the same type on a single ServiceNow AI Platform instance. These connectors can crawl different source systems or the same source system. Connectors that crawl the same source system can include overlapping crawl locations.

The default schema for Custom Connector Gateway external content connectors includes predefined fields to store content item metadata. Use these fields in requests your custom connector sends to the Custom Connector Gateway API endpoint.

The Custom Connector Gateway external content connector makes a source system's content and metadata searchable in AI Search applications. Retrieve content, metadata, and users with your own custom connector and push that data to the gateway connector using the Custom Connector Gateway API.

Deactivate an external connector to pause its scheduled crawls while retaining all of the content and metadata that it has already crawled. Reactivate a deactivated connector to resume its scheduled crawls. Delete an external content connector to remove the connector's definition along with all content and metadata that it has crawled.

You can view debug messages to determine if synonym searches are working as expected.

Delete unnecessary Entity View Action Mapper (EVAM) view configuration from your AI Search application at any time to keep the application clean and organized

Delta content crawls improve content crawl performance by only retrieving newly added, changed, or deleted items from an external content connector's source system.

Configure Zing to return results for text search terms that match a stop word's stemmed form.

By default, Zing uses all active synonym dictionaries when a user performs a text search. Search administrators can disable synonym dictionary usage on a per-table basis.

Each crawl history entry for an external content connector's content crawl includes statistics about the documents (items or files with searchable content and metadata) retrieved by the crawl.

The Docusign external content connector retrieves agreements from envelopes in your Docusign source system and makes their content and metadata searchable in AI Search applications.

The Dropbox external content connector retrieves files from user folders and team folders in your Dropbox source system and makes their content and metadata searchable in AI Search applications.

Connector administrators can modify the connection settings and crawl settings for an existing external content connector. If your changes to a connector's settings invalidate its current crawl results, the system prompts you to run a new content crawl.

Activating or deactivating the Entity View Action Mapper (EVAM) view configurations in the AI Search application helps you to control which view configurations are in use.

Control hybrid search settings in AI Search applications to optimize search performance. Activate hybrid search to create context-aware results that provide both search precision and contextual relevance. Deactivating hybrid search generates results that rely solely on keyword-based queries.

Enable term frequency–inverse document frequency (TF-IDF) to increase the search result scores of search terms that appear more frequently in a document, but less frequently in the whole collection of searchable documents.

Enable the Search Suggestions application to improve the Zing search user experience.

Enabling text index synonyms allows Zing to expand text searches with additional search keywords.

Estimate the number of documents included in your Atlassian Confluence Cloud source system. Use this information to determine crawl scope settings needed for your Atlassian Confluence Cloud external content connector.

Estimate the total number of documents included in your Microsoft SharePoint Online source system and the document counts for individual sites. Use this information to determine crawl scope settings needed for your Microsoft SharePoint Online external content connector.

Source system tools enable you to estimate the number of documents available for retrieval by external content connectors. By estimating the available document count for a source system, you can determine whether you need to apply crawl scope restrictions when configuring an external content connector for that source system.

When your search exactly matches the Number field value for a record, global search takes you directly to that record, bypassing the search results page.

Using External Content Connectors, AI Search applications can search content and metadata from external content repositories such as Atlassian Confluence Cloud and Microsoft SharePoint Online. Expanding search recall to include external content helps search users locate the information they need.

Export user, library and assignment, and training item data from your SAP SuccessFactors Learning environment. The SAP SuccessFactors external content connector needs this exported data to index your content and user permissions for search.

If any conkeyrefs are broken, re-add them from the doc/source/reuse/domain-separation/domain-separation-overview.dita file.In the short description, edit the first sentence to state whether domain separation is supported or not and add the application name. Keep the conkeyref at the end that describes domain separation.Domain separation is unsupported for External Content Connectors. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

The External Content Connectors ServiceNow Store application enables AI Search applications to search content and metadata from supported external source systems, such as Atlassian Confluence Cloud and Microsoft SharePoint Online.

Enable and configure Search administration features.

Enable and configure Zing text indexing and search engine features.

Connector administrators can restrict the binary file types an external content connector retrieves by specifying file extensions in inclusion or exclusion filters.

Configure a label filter for your Google Drive external content connector. The connector only retrieves content that has one or more of your specified label values applied.

Look up the hostname for the ingest gateway host associated with your ServiceNow AI Platform instance. Your custom connector needs this hostname to send its Custom Connector Gateway API requests to the proper host.

By default, the Fluid Topics API limits the number of maps, topics, and unstructured documents retrieved by requests to Knowledge Hub web services. These default limits may prevent the Fluid Topics external content connector from indexing all of your source system content. To request increases to these limits, open a ticket in the Fluid Topics Help Center.

The Fluid Topics external content connector retrieves Topics, Articles, Publications, and associated content pages delivered through portals in your Fluid Topics source system and makes their content and metadata searchable in AI Search applications.

Generate a public/private key pair for the Microsoft OneDrive external content connector. Extract the public key as a DER-encoded binary X.509 format certificate for use in configuring API access for the connector in the Microsoft Entra admin center.

Generate a public/private key pair for the Microsoft Teams external content connector. Extract the public key as a DER-encoded binary X.509 format certificate for use in configuring API access for the connector in the Microsoft Entra admin center.

Generate a public/private key pair for the Microsoft SharePoint Online external content connector. Extract the public key as a DER-encoded binary X.509 format certificate for use in configuring API access for the connector in the Microsoft Entra admin center.

Retrieve the sys_id for a Custom Connector Gateway external content connector. This sys_id value is required when creating or retrieving a Java Web Token (JWT) using the Custom Connector Gateway API.

Get the task code for the My Team Anniversaries task from your Workday tenant. The Workday external content connector needs this task code to retrieve team anniversary data from the Manager hub.

Get the task code for the My Team's Birthday task from your Workday tenant. The Workday external content connector needs this task code to retrieve team birthday data from the Manager hub.

Get the task code for the Find Learning Assignments task from your Workday tenant. The Workday external content connector needs this task code to retrieve Learning assignment data from Workday.

The GitHub Enterprise Cloud external content connector retrieves commits, issues, and pull requests from public and internal repositories in your GitHub Enterprise Cloud source system and makes their content and metadata searchable in AI Search applications.

The GitLab external content connector retrieves issues, wikis, merge requests, tags, branches, and commits from groups, projects, and repositories in your GitLab.com source system and makes their content and metadata searchable in AI Search applications.

Multiple tables are enabled for global search in the base system. Each global search table has its own set of fields included in the table's default text_search list view. The system uses fields from this view to format global search results from these tables.

Global search displays a page of results that match your search, grouped by table.

When you select the empty Unified Navigation search field, the system displays lists showing your most recent search queries and your most recently viewed search results. Select a Recently Searched query to repeat it, or select a Recently Viewed search result record to navigate to it.

The Google Drive external content connector retrieves files and attachments from eligible shared drives in your Google Drive source system and makes their content and metadata searchable in AI Search applications.

Suppress display of fields on documents in the index inspector.

Suppress display of per-table search result counts in the Next Experience UI search results page.

The HubSpot external content connector retrieves tickets and notes from your HubSpot source system and makes their content and metadata searchable in AI Search applications.

Your custom connector retrieves content, metadata, and security principals from a system of your choice. It runs on your local or cloud server and uses the Custom Connector Gateway API to send its retrieved data to a Custom Connector Gateway external content connector defined on your ServiceNow AI Platform instance. The Custom Connector Gateway connector feeds the retrieved data to AI Search for indexing.

The following dictionary attributes either affect the way Zing indexes tables or ranks search results.

Update tables to the V4 indexing format and include them in a text index group to facilitate searching across multiple tables.

Make text from multi-row Service Catalog variable sets searchable in global search.