Activate or deactivate an EVAM view configuration

task australia Updated Sep 10, 2026 1 min read enable-evam-config-ais-admin-console.md
Raw file servicenow.com

Activating or deactivating the Entity View Action Mapper (EVAM) view configurations in the AI Search application helps you to control which view configurations are in use.

Before you begin

Role required: admin or ais_admin

About this task

When you configure a new EVAM view configuration for your AI Search application, you must manually activate it before it can be used.

Procedure

  1. Navigate to All > AI Search Admin > AI Search Admin Home.

  2. On the Applications tab, select the application card that you want to activate or deactivate.

  3. In the left pane, select Result-card Interface.

  4. From the Select a bundle to edit list, select an EVAM configuration bundle.

    A list of view configurations associated with the selected bundle appears.

  5. Hover over the view configuration that you want to activate or deactivate and then select More Actions ([Omitted image "more-actions-icon.png"] Alt text: More Actions.) > Activate or deactivate.

Result

The selected view configuration is activated or deactivated.

Parent Topic:Customizing the result-card interface of an AI Search application by using EVAM

Keywords ServiceNow OttoAI Agentsgenerative AIagentic AI
Search documentation
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