ServiceNow product documentation external content connector

---
title: ServiceNow product documentation external content connector
description: The ServiceNow product documentation external content connector retrieves topics from the ServiceNow product documentation and makes their content and metadata searchable in AI Search applications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/search-administration/servicenow-product-documentation-external-content-connector.html
release: australia
product: Search Administration
classification: search-administration
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [ServiceNow Otto, AI Agents, generative AI, agentic AI]
breadcrumb: [Configure, External Content Connectors, Search administration, Configure core features, Administer the ServiceNow AI Platform]
---

# ServiceNow product documentation external content connector

The ServiceNow® product documentation external content connector retrieves topics from the ServiceNow product documentation and makes their content and metadata searchable in AI Search applications.

**Note:** This external content connector is not included in the External Content Connectors Application Suite application. To use this connector, you must install it separately. For details on installation, see [Install External Content Connectors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/search-administration/install-ext-cont-connectors.md).

The system automatically schedules monthly content crawls to retrieve updated content from the product documentation for a family release that you specify. Search administrators can run one-time content crawls to update content ahead of schedule.

The indexed content and metadata are stored as records in a connector-specific indexed source. Search administrators can create search sources from this indexed source and link them to search profiles to make the indexed records searchable in AI Search applications.

-   **[Create a ServiceNow product documentation external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/search-administration/create-ext-cont-connector-snowdoc.md)**  
Create an external content connector to retrieve searchable content from the ServiceNow product documentation site.
-   **[Configure crawl settings for a ServiceNow product documentation external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/search-administration/configure-crawl-settings-snowdoc-ext-cont-connector.md)**  
Choose the products that you want your ServiceNow product documentation external content connector to crawl documentation for.

**Parent Topic:**[Configuring External Content Connectors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/search-administration/configuring-ext-cont-connectors.md)

**Related topics**  


[Create a content crawl for an external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/search-administration/create-content-crawl-external-content-connector.md)