Predefined web sources for the Webcrawler external content connector

concept australia Updated Oct 21, 2026 1 min read webcrawler-predefined-web-sources.md
Raw file servicenow.com

The Webcrawler external content connector provides access to a curated set of predefined public web sources. Search administrators can run Webcrawler connector crawls to make content from these web sources searchable within the ServiceNow AI Platform®.

Supported sources include public product documentation, knowledge bases, and support portals from leading software vendors such as ServiceNow, Atlassian, Google, Apple, Microsoft, and many others. This set of sources enables organizations to surface authoritative external content alongside other indexed content sources.

You can view the complete and current list of supported web sources when you create a Webcrawler external content connector or edit connection settings for an existing one. To create a Webcrawler connector, see Create a Webcrawler external content connector. For details on editing connection settings for an existing connector, see Edit connection or crawl settings for an external content connector.

Note: The Webcrawler external content connector includes a dedicated search source for each predefined web source. Each dedicated search source includes content from the specified predefined web source that's stored in the connector's indexed source. Use these search sources to access searchable content and metadata retrieved from predefined web sources. As an example, searchable content and metadata retrieved from the Google Drive predefined web source is accessible in a search source named Google Drive.

Parent Topic:Webcrawler external content connector

Keywords ServiceNow OttoAI Agentsgenerative AIagentic AI
Search documentation
Search document titles and file paths on the australia branch