Resolve time

concept australia Updated Sep 10, 2026 1 min read c_ResolveTime.md

The Resolve time field is available on the Incident [incident] and Request [sc_request] tables. This field allows for easy reporting on how long it takes for requests to be closed, and is stored as an integer number of seconds.

Business rule calculation

Specific business rules calculate the Resolve time field when the record is resolved or marked closed, and measures the difference between the Opened and Closed dates. The field is stored in the system as an integer number of seconds.

On the Incident table, the field is calculated on closure by the business rule mark_closed. The following lines of code calculate the resolve time:
JavaScript
```
if (dataChange || current.calendar_stc.nil())      current.calendar_stc = gs.dateDiff(opened, resolved, true);
```
When the incident is closed directly, the calculation is based on the mark_closed business rule. The following lines of code calculate the resolve time:
JavaScript
```
if (dataChange || current.calendar_stc.nil())        current.calendar_stc = gs.dateDiff(opened, closed, true);
```
Display resolve time as a duration
You can display the resolve time as a human-readable duration rather than an integer representing a duration in seconds.

Parent Topic:Task fields for measuring work time

43 lines · 2.4 KB Wrap lines

---
title: Resolve time
description: The Resolve time field is available on the Incident \[incident\] and Request \[sc\_request\] tables. This field allows for easy reporting on how long it takes for requests to be closed, and is stored as an integer number of seconds.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/time-configuration/c\_ResolveTime.html
release: australia
product: Time Configuration
classification: time-configuration
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Task fields for measuring work time, Default date and time fields, Date and Date/Time fields, Explore, Time configuration, Configure core features, Administer the ServiceNow AI Platform]
---

# Resolve time

The **Resolve time** field is available on the Incident \[incident\] and Request \[sc\_request\] tables. This field allows for easy reporting on how long it takes for requests to be closed, and is stored as an integer number of seconds.

## Business rule calculation

Specific business rules calculate the **Resolve time** field when the record is resolved or marked closed, and measures the difference between the **Opened** and **Closed** dates. The field is stored in the system as an integer number of seconds.

-   On the Incident table, the field is calculated on closure by the business rule **mark\_closed**. The following lines of code calculate the resolve time:

    ```
    if (dataChange || current.calendar_stc.nil())
          current.calendar_stc = gs.dateDiff(opened, resolved, true);
    ```

-   When the incident is closed directly, the calculation is based on the **mark\_closed** business rule. The following lines of code calculate the resolve time:

    ```
    if (dataChange || current.calendar_stc.nil())
            current.calendar_stc = gs.dateDiff(opened, closed, true);
    ```


-   **[Display resolve time as a duration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/time-configuration/t_DisplayResolveTimeAsADuration.md)**  
You can display the resolve time as a human-readable duration rather than an integer representing a duration in seconds.

**Parent Topic:**[Task fields for measuring work time](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/time-configuration/c_TaskFieldsForMeasuringWorkTime.md)