Time Configuration

If you have the admin role, you can activate the Fiscal Calendar plugin (com.snc.fiscal_calendar). This plugin includes demo data and activates related plugins if they are not already active.

Advanced scheduling options for scheduled jobs support greater flexibility in job planning and execution. You can configure jobs to start on a future date, end on a particular date, and define how the job should repeat.

Create business calendars in the ServiceNow AI Platform so that you can schedule events for your users and track their time across applications. You define schedules and calendars of all types, including fiscal calendars, in the Business Calendar menu.

Use the range selectors at the top of the timeline to change the perspective.

Certain time fields are provided by default to store particular date and time fields.

Escalation Intervals and Pause Conditions are not relevant to an inactivity monitor.

Because some export formats are intended for human consumption and others for database usage, various methods are used to provide date and time field information in different formats.

Create fiscal calendars with defined fiscal periods, for use with Financial Management applications, such as Finance Close Automation. You can define fiscal periods, such as one month long, four weeks long, Q1 2015, or July 2015.

You can use the URL from arguments module, a field decoration (dictionary attribute ref_contributions), or a UI Action linking to show_schedule.do to invoke the Schedule page.

You can define each individual holiday as a schedule entry to create exceptions to existing schedules.

The Client Transaction Timings plugin installs several components.

Schedules can have one of two parent-child relationships with other schedules.

The Resolve time field is available on the Incident [incident] and Request [sc_request] tables. This field allows for easy reporting on how long it takes for requests to be closed, and is stored as an integer number of seconds.

Scheduled Jobs are automated pieces of work that can be performed at a specific time or on a recurring schedule.

You can use various tools for scheduling actions or tasks to happen in the future.

The System Scheduler application contains two separate engines for scheduling: the Scheduled Jobs engine and the Schedules engine.

Use default task fields to measure progress and resolution for certain records.

Use timeline pages to track any activity bounded by two dates, such as change request start and end dates, or incident open and close dates. Administrators can create timeline pages, which are user interactive.

The Task [task] table provides a time-tracking field called Time worked.

Timing functionality are tools that exist to answer the question "How Long?"

Use schedules to specify when service level agreements or inactivity monitors are active, or to specify when on-call rotations should take effect. Schedules are rules that include or exclude time for various actions or tasks.

Timelines display a linear calendar of tasks, such as incidents and change requests, defined by their start and end dates.

You can generate business calendar spans and their names using the Script includes titled BusinessCalendarGeneratorUtil. The calendars you create are accessible across both global and scoped applications.

For Performance Analytics and Reporting to use business calendars, organize several calendars into a business calendar group. An application might also contain a business calendar group.

Create a definition record for an individual parent or child business calendar. You create this record so that you can easily identify a business calendar when you use it in a ServiceNow AI Platform package or functional area. A business calendar can represent any length of time, such as a week, a month, a year, or a fiscal period.

Add events such as meeting, time-off, or appointment to display them in the schedule calendar.

The run types; Day and Month in Year, Day in Week in Month in Year, and Week in Month, require the fields; Day, Month, and Year to be visible. Child tables which don’t display those fields can't create jobs with that run type selected.

Create business calendar entry records that define the individual time periods that make up a business calendar. You create a business calendar entry for every individual time span in the calendar.

Define date and time filtering options for a business calendar. These filtering options are in addition to the standard date and time filtering in the ServiceNow AI Platform. You can provide your users with additional filtering options when they use the business calendar with ServiceNow AI Platform packages and functional areas.

Domain separation is supported in schedules. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data. Activate the Domain Support [com.glide.domain] plugin to enable the domain separation functionality for schedules.

Time configuration helps you easily handle any necessary timing or scheduling aspects of your online enterprise.

You can view span details, focus and zoom spans, and edit spans.

Pair a business calendar that you created with a package, or functional area, in the ServiceNow AI Platform. When you associate a business calendar with a package, it enables the use of the calendar in that specific functional area. Until you pair a business calendar definition with at least one package, it remains a definition record only.

The Client Transaction Timings plugin enhances the system logs by providing additional information about the durations of transactions taking place between the client and the server.

Specific applications within the ServiceNow AI Platform generate graphical calendar displays based on schedule pages.

Default schedules are available in a base system.

You can use events to schedule actions or tasks to occur when conditions are fulfilled.

You define default date and time formats globally using system properties.

You can specify a script include that calculates range restrictions and processes parent updates in a timeline page.

You can only associate a schedule entry with one schedule. The Schedule Entries related list contains the definitions of the time periods you want to include in or exclude from the schedule.

The Schedule form contains the following fields.

Some special cases require care in job scheduling.

You can use three different interfaces to view record information over time: reports and performance analytics, timeline pages, and schedule pages.

All times are stored in Coordinated Universal Time (UTC) and appear globally based on the system time zone. However, times appear to users in their local time zone, according to their user preference settings.

Timing values are broken down into several sections.

Records in the ServiceNow AI Platform store date and time values in several different types of fields. These values are stored as integer numbers, in milliseconds, and appear in the appropriate date or date/time format.

This section provides information on properties of time configuration.

Use the Schedule calendar to create, view, and edit events.

Generate and distribute scheduled reports via email.

By default, scheduled reports use the time zone of the user who runs them (the user in the Run As field) to evaluate the query parameters. You are able to change this time zone.

Wherever users have a choice of time zone, the choices are populated using the Time Zone choice list on the User [sys_user] table. Not all time zones appear by default.

By default, scheduled data imports are run using the time zone of the user who creates them. However, there is a way to manually specify the time zone for the import.

A system property enables you to choose between two date picker configurations for the list editor.

You can create holiday schedules for multiple regions that follow the same work schedule but have different holidays.

Create a scheduled job on the Schedule Job [sysauto] table.

Create a timeline page to track any activity bounded by two dates.

The Timeline Page Span Styles related list allows you to define conditional span styles.

Define relative durations to calculate duration time for SLAs based on business schedules and specific time requirements.

Configure schedules using schedule and schedule entry records.

Administrators can enable users to display any metric on a timeline by activating the Timeline Metrics UI action.

You can display the resolve time as a human-readable duration rather than an integer representing a duration in seconds.

You can select a date that computes to the fifth instance of a weekday for a date near the end of a month for a repeating monthly schedule,

You can generate a fiscal calendar for a specified time period.

Create a custom module within an application and defining the roles that can access it, to make selected timelines available to users.

You can personalize the format in which date values appear in your instance.

You can personalize the format in which time values appear in your instance.

Repeat a monthly schedule to reduce the amount of time required to define schedules and to provide consistency in scheduling.

Schedule both conditional and non-conditional scripts. If Domain Separation is installed in the instance, you can also select, filter, sort, and schedule scripts based on their assigned domains.

Schedule the generation of entities, which include changes, incidents, and CIs.

You can set an inactivity monitor that triggers an event for a task record when the task has been inactive for a certain amount of time.

Set your system time zone with a system property.

Use the Timeline Sub Items related list to define child spans for the timeline, based on records in a table that references the parent timeline's table.

When you define an SLA, you can set the Duration type to be a relative duration.

You can view scheduled items, which are individual instances of a scheduled job, from the system scheduler.

After you generate a fiscal calendar, you can view fiscal period records, modify the start and end date, deactivate a fiscal period if necessary, and validate.

A standard feature of the ServiceNow AI Platform, ServiceNow's time configuration system handles scheduling across your entire enterprise, enabling you to manage projects efficiently, track and schedule events, and more.

Handle scheduling, set up events, track metrics, and more with this feature.