Define a schedule

task australia Updated Sep 10, 2026 4 min read t_DefineASchedule.md
Raw file servicenow.com

Configure schedules using schedule and schedule entry records.

Before you begin

Role required: schedule_admin or admin

About this task

  • Schedule records specify a time zone and a type of schedule and use one or more schedule entries. Schedule records are saved in the Schedule [cmn_schedule] table.
  • Schedule entry records specify the time periods that are included or excluded from a schedule. Schedule entries are saved in the Schedule Entry [cmn_schedule_span] table.

Alternately, you can also use the Business Calendar functions to create schedules. To learn more about creating business calendars and schedules, see Creating business calendars.

Warning: If you’re using Performance Analytics, use caution when changing time spans. Any change you make to the time span on a business or fiscal calendar can invalidate the Performance Analytics data. Consult with a Performance Analytics administrator before making such changes.

Procedure

  1. Navigate to All > System Scheduler > Schedules > Schedules.

  2. Select New, enter a unique and meaningful Name and Description and then fill in the form.

    For detailed information on Schedule form fields, see Schedule fields.

    Note: If there are no active entries defined for the current schedule, a warning message appears in the Schedule form. If your schedule is a child schedule that contains only exclusions, ignore the message because exclusions are non-active entries.

  3. Right-click the header bar and select Save.

    Note:

    • In the Related link, select Show Schedule to view the schedule in the calendar using the Next Experience user interface. For more information on this framework, see Next Experience UI. To create schedule entries in the Next Experience UI, refer to Create schedule entries in the Schedule calendar.

      To use the classic schedule calendar, you can add the glide.schedule.enable_classic_calendar property and set it to true. For information on how to add a system property, see Add a system property.

    • If you create a schedule of type maintenance and save the record, a UI policy hides the Type field from the form. To view or change the Type value, use the list of schedules instead of the schedule form. Add the Type column if necessary. You can click the cell for the value in the Type column and modify the value in the list view.

  4. Configure one or more schedule entries.

    For detailed information on Schedule Entry form fields, see Schedule entry fields.

  • Schedule fields
    The Schedule form contains the following fields.
  • Schedule entry fields
    You can only associate a schedule entry with one schedule. The Schedule Entries related list contains the definitions of the time periods you want to include in or exclude from the schedule.

Parent Topic:Schedules

Related topics

Default schedules

Holidays

Create a holiday schedule for multiple regions

Parent and child schedules

Schedule for the fifth instance of a week date

Repeat a monthly schedule

Using schedules and calendars

Domain support and schedules

Schedules

Search documentation
Search document titles and file paths on the australia branch