Display resolve time as a duration

task australia Updated Sep 10, 2026 1 min read t_DisplayResolveTimeAsADuration.md

You can display the resolve time as a human-readable duration rather than an integer representing a duration in seconds.

Procedure

From the Incident or Request form, right-click the form header and click Configure > Table.
From the Columns embedded list, click Resolve time.
From the Attributes related list, click New.
Enter these values.

Field Value

Attribute Format

Dictionary entry Resolve time

Value glide_duration
Click Submit.

The resolve time appears in forms and lists as a duration, expressed in days, hours, and minutes.

Note: This attribute does not change the field data format, which remains an integer representing a duration in seconds. In reports and data exports, it still appears as the actual number of seconds, rather than as a duration.

Field	Value
Attribute	Format
Dictionary entry	Resolve time
Value	glide_duration

Parent Topic:Resolve time

44 lines · 1.8 KB Wrap lines

---
title: Display resolve time as a duration
description: You can display the resolve time as a human-readable duration rather than an integer representing a duration in seconds.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/time-configuration/t\_DisplayResolveTimeAsADuration.html
release: australia
product: Time Configuration
classification: time-configuration
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Resolve time, Task fields for measuring work time, Default date and time fields, Date and Date/Time fields, Explore, Time configuration, Configure core features, Administer the ServiceNow AI Platform]
---

# Display resolve time as a duration

You can display the resolve time as a human-readable duration rather than an integer representing a duration in seconds.

## Procedure

1. From the Incident or Request form, right-click the form header and click **Configure** &gt; **Table**.

2. From the **Columns** embedded list, click **Resolve time**.

3. From the **Attributes** related list, click **New**.

4. Enter these values.

|Field|Value|
|-----|-----|
|Attribute|Format|
|Dictionary entry|Resolve time|
|Value|glide\_duration|

5. Click **Submit**.

The resolve time appears in forms and lists as a duration, expressed in days, hours, and minutes.

**Note:** This attribute does not change the field data format, which remains an integer representing a duration in seconds. In reports and data exports, it still appears as the actual number of seconds, rather than as a duration.

**Parent Topic:**[Resolve time](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/time-configuration/c_ResolveTime.md)