Upgrade Center

Use different related lists to resolve, track and review the skipped records in an upgrade.

The Administration module contains information about upgrade risk and execution of skipped record rules.

Apply the selected upgrade plan to your instance upgrade.

Build your upgrade plan to experience a seamless and an accelerated upgrade by packaging the applications in an upgrade plan.

The Upgrade Summary report summarizes the actions taken, provides tools to resolve conflicts between customizations and changes that are part of the upgrade, and provides information to help estimate time for upgrades to other instances.

Create skipped record rules based on your set conditions to define your customizations after an upgrade.

Reduce considerable processing time with the default skipped rules to auto-retain high friction causing configuration metadata types.

Run skipped record rules based on your set conditions to resolve skipped records in an upgrade. The rules either execute automatically during an upgrade or can run on demand after an upgrade.

Reduce processing time by extracting all upgrade related logs into a separate file named database-upgrade_<timestamp>.log. You can also zip the file and attach it to upgrade history.

Get an overview of Upgrade Center so you can plan your upgrade ahead.

Various factors affect how long the system takes to perform an upgrade. The Upgrade Monitor on non-production instance can help you understand those factors and estimate how long the upgrade to your production instance takes.

The Upgrade History module tracks every upgrade made to an instance. You can also view the complete report of an old upgrade or a recently completed upgrade version using this module.

You can update information about a skipped record task using the Upgrade History Task form.

View your import history by accessing the My Application Import History module.

Install your upgrade plan in the consumer instance to implement it in your upgrades.

Filter skipped records in the task board of the VTB with the implementation of color-coded labels. You can filter the skipped records by assigning a color to each of the products.

Use ServiceNow Upgrade Center

You will be notified of the possible conflicts that might result due to several customizations in a skipped metadata file, with a new UI message on the form pages of the metadata files.

Monitor the progress of an ongoing upgrade in an instance with the Upgrade Monitor. When the upgrade is done, you can view a summary of the results on the Upgrade Summary Report.

Schedule an upgrade and monitor the status of an ongoing upgrade using the Upgrade Monitor module. You can also view the upgrade summary and the list of records causing conflicts in your instance once the upgrade is complete.

When an upgrade is underway, Upgrade Progress displays progress bars and other information to help you monitor the process.

When an upgrade is scheduled, the Upgrade Monitor displays information about the next scheduled upgrade. It displays the date and time when the next scheduled upgrade will start. If there is no upgrade scheduled, the Upgrade Monitor displays Status: No upgrade detected.

Prepare an upgrade plan to be used in your upgrade by executing the following tasks.

Prepare your instance upgrade with Upgrade Plan by determining all the applications and plugins are ready to be implemented in the upgrade.

The Upgrade Preview module enables you to have an unprecedented insight to an instance prior to an actual upgrade. You can explore and preview upgrades to different ServiceNow release versions and see how your instance might be impacted with your current configurations. The Upgrade Preview utility helps you to plan, schedule, and prepare for an upgrade.

Preview your upgrade plan before being implemented in the upgrades. Once the upgrade plan is installed, it auto generates the preview of the upgrade plan.

Use the Upgrade Preview module to have an insight about the experience of an upgrade prior to the actual upgrade. You can explore and preview upgrades to different ServiceNow release versions and see how your instance might be impacted with your current configurations.

Use the previewed changes table to view the list of total records that are predicted to change when the upgrade occurs.

The Previous Resolutions related list shows the history of the selected skipped record. You can see what resolutions have been done with the selected skipped record in the previous upgrades.

Process the skipped records list to resolve the differences between the upgraded and customized versions of a record. If you have customized or altered a record affected by this upgrade, such as a business rule or script, the upgrade generates a skip log record.

On the properties form, you can set parameters that control how the system executes.

Reduce the navigating time by directly accessing plugins, application installation history records, and update set commits history records. The filters for the plugins and history records are automatically implemented in the plugins and history records views.

These reference topics provide additional information about your upgrade properties, roles and skipped rules.

Refresh your upgrade plan to package all the recently installed plugins and applications into your upgrade plan.

Reconcile differences between your customized record and the changes associated with the upgrade.

The Resolve Conflicts form you compare to the base system version with the customized version of a record and reconcile the differences.

Review the reason for each skipped record to resolve each skipped update after an upgrade.

To prevent customizations from being overwritten by system upgrades, the upgrade process automatically skips changes to objects that have been customized. You may want to overwrite your customizations when a software upgrade contains a feature that you would like to implement.

The Upgrade History module tracks every upgrade made to an instance. You can also view the complete report of an old upgrade or a recently completed upgrade version using this module.

Review the skipped records after the completion of the upgrade.

Upgrade Center is installed with these roles.

Use the Upgrade Monitor module to schedule and monitor the status of an ongoing upgrade in your instance. You can also view the upgrade summary and the list of records causing conflicts in your instance once the upgrade is complete.

When an upgrade is complete, the System Upgrades form displays key statistics about the upgrade and a related list of skipped records (the skipped list).

From the Upgrade Details form, you can review an individual record affected by the upgrade and reconcile conflicts between the upgrade and customizations.

Accelerate your upgrades using the Upgrade Plan that automates the installation of applications during upgrades, giving you a seamless upgrade experience. It helps you define applications and target versions to be installed in your instance.

Use the Upgrade Preview form to have an alternate view of a previewed upgrade.

Use different features in Upgrade Center for previewing, scheduling, and monitoring your upgrade experience. You can also review and track every upgrade made in your instance using the Upgrade History module.

Get a related list view of all the files loaded for a plugin by clicking View all plugin duration.

View the resolution status of any previous upgrade with skipped records using the visual task board (VTB) view. An upgrade history record is created for each upgrade that is run.

The Upgrade Center VTB Labels list under Administration module shows all the labels in the Upgrade Visual Task Board (VTB). You can also change the color of the existing labels.