Configuring AI skills and agentic workflows for ServiceNow Otto for Unified Security Exposure Management

---
title: Configuring AI skills and agentic workflows for ServiceNow Otto for Unified Security Exposure Management
description: Configure AI skills and agentic workflows for ServiceNow Otto for Unified Security Exposure Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/configuring-now-assist-for-vulnerability-response.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Implement, Unified Security Exposure Management, Security Operations]
---

# Configuring AI skills and agentic workflows for ServiceNow Otto for Unified Security Exposure Management

Configure AI skills and agentic workflows for ServiceNow Otto for Unified Security Exposure Management.

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

## Important name changes and data sharing

Starting with the Australia release, Now Assist for Vulnerability Response is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including the Now Assist for Vulnerability Response product name, which will be replaced with ServiceNow Otto for Unified Security Exposure Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.

For a list of supported and required applications for ServiceNow Otto for Unified Security Exposure Management, see [Supporting information for Unified Security Exposure Management AI skills and agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/supporting-information-now-assist-vr.md).

AI agents use role masking to determine which users can access them. Ones installed with your applications have specific roles that come included with the application. If you select **Users with specific roles** for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/define-sec-controls-aia.md).

By sharing data with the ServiceNow® AI development program, you provide relevant data. You help improve prediction accuracy, user experience, tailor products to your business needs, and reduce hallucinations for your activated ServiceNow Otto® skills.

You can choose to opt out of a ServiceNow instance from data sharing from the AI Admin Hub console if you don't want to participate. For more information, see [Opt out of data sharing for Now Assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/opt-out-of-data-sharing-for-now-assist.md). Repeat the opt-out process for all instances that use the ServiceNow Otto® functionality.

Prior to v1.0.4, use the AI Agent Studio to configure generative AI skills.

Use the AI Admin Hub console to activate the various ServiceNow Otto® applications and skills that you’re entitled to. For additional information, see [Configuring Admin skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configuring-na-landing.md).

## Configuration tasks and important notes

-   [Install ServiceNow Otto® plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).

    Install the ServiceNow Otto for Unified Security Exposure Management application \(sn\_vul\_ai\).

    When you update the ServiceNow Otto for Unified Security Exposure Management application, its dependency applications are automatically updated.

-   The ServiceNow Otto® panel must be activated. For more information, see [Activate the ServiceNow Otto panel standard chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/activate-now-assist-panel.md).
-   **Important:** Some generative AI skills, AI agents, and agentic workflows are turned on by default. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

-   **Important:** By default, all agentic workflows and AI agent records are read-only.


See [duplicating](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/clone-aia-usecase.md) an agentic workflow and [Configure an agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/now-assist-vr-acticvate-agentic-workflow.md) for more information about modifying agentic workflows.